Customer Service Representative
Resume:
Alfred T. Sumo
Rockford, MN
*******************@*****.***
Professional Summary
Experienced Sales and Customer Service Representative, Warehouse Associate, and Cashier with over a decade of experience in retail and warehouse operations. Proven track record in providing exceptional customer service, managing inventory, and optimizing sales. Strong communication and interpersonal skills, with a commitment to efficiency and accuracy.
Professional Experience
Harbel Supermarket, Harbel, Margibi County, Liberia Sales and Customer Service Representative
February 2013 – May 2024
Assisted customers with product inquiries, providing detailed information and ensuring satisfaction.
Managed sales transactions, processed payments, and handled cash with accuracy and efficiency.
Organized and displayed products to maximize sales and enhance customer shopping experience.
Resolved customer complaints and issues promptly, maintaining a positive store atmosphere.
Collaborated with team members to achieve sales targets and improve store performance. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Smart Office Solutions, U.N. Drive, Monrovia, Liberia Warehouse Associate
June 2020 – May 2024
Received and processed incoming stock and materials, ensuring accurate inventory levels. Organized and maintained warehouse space for optimal efficiency and safety. Prepared and completed orders for delivery or pickup, ensuring timely and accurate dispatch.
Operated warehouse equipment, including forklifts and pallet jacks, following safety protocols.
Conducted regular inventory checks and reconciled discrepancies, maintaining precise records.
Collaborated with the logistics team to optimize supply chain processes and improve delivery timelines.
Key Skills and Knowledge
Warehouse Worker:
Inventory Management: Skilled in tracking and managing stock levels, conducting regular inventory audits, and reconciling discrepancies.
Equipment Operation: Proficient in operating forklifts, pallet jacks, and other warehouse machinery, ensuring safety and efficiency.
Order Fulfillment: Experienced in preparing and completing orders for delivery or pickup, ensuring accuracy and timeliness.
Organizational Skills: Adept at organizing warehouse space for optimal efficiency and safety.
Safety Protocols: Knowledgeable in warehouse safety standards and protocols, ensuring a safe working environment.
Cashier:
Payment Processing: Experienced in handling cash, credit card transactions, and electronic payments with accuracy and efficiency.
Customer Service: Strong skills in assisting customers with inquiries, resolving complaints, and ensuring a positive shopping experience.
Attention to Detail: Meticulous in processing transactions, providing correct change, and maintaining accurate financial records.
Sales Promotion: Knowledgeable about current sales and promotions, enhancing the customer shopping experience.
Sales Representative:
Product Knowledge: In-depth understanding of product features, benefits, and promotions to assist customers effectively.
Customer Relations: Skilled in building and maintaining positive relationships with customers, enhancing loyalty and satisfaction.
Sales Techniques: Experienced in upselling, cross-selling, and suggesting complementary products to boost sales.
Communication: Excellent verbal and written communication skills, essential for interacting with customers and team members.
Team Collaboration: Proven ability to work with colleagues to achieve sales targets and improve store performance.
Education
High School Diploma
Special Project High School, Gardnersville, Monrovia, Liberia Certifications
Customer Service Training
References
Available upon request.
Contact this candidate