Customer Service Advisor

Kord Collin

Rocklin, CA **********@*****.*** 702-***-****

• Microsoft Word & Excel

• Team Management

• Time Management

• Google Drive & Calendar

• Microsoft office

• Payroll

• Budgeting

• Strong communication

• Strong customer service

#readytowork

Authorized to work in the US for any employer

Work Experience

Service Manager

Happy Daze RVs

Oversee shop of 14 techs, 4 writers, 3 detailers, 4 lot attendants, shipping and receiving, 4 parts advisors, and 2 service writers. In charge of accounts, invoices for all vendors, customer complaints, fleet trucks, and scheduling. Also in charge of body estimates and dealing with insurance companies. Referrals on request.

Service Advisor

Tacoma RV

December 2021- April 2023

Supervise a team of 25 service technicians. Complete more than 100 service and repair appointments monthly. Worked directly with customers over the phone and in person, answering any questions regarding regular maintenance and explanation of repairs and regular service. Conduct estimates on body work and damage repairs, and worked with warranty and insurance companies to file claims. Provide a high standard of customer service, ensuring customers are aware of all services done, and are satisfied with their visit.

Service Manager

Camping World

August 2021-December 2021

Supervise a team of 10 service technicians and 8 detail team members to complete more than 80 service and repair appointments monthly. Worked directly with customers over the phone and in person, answering any questions regarding regular maintenance and explanation of repairs and regular service. Conduct estimates on body work and damage repairs, and worked with warranty and insurance companies to file claims. Provide a high standard of customer service, ensuring customers are aware of all services done, and are satisfied with their visit. Responsible for interviewing and hiring maintenance technicians, and led the daily department meetings.

• Strong customer service and leadership skills

• Managed and schedule over 20 jobs in the shop simultaneously

• Doubled the average number of work orders from 50 to more than 100 orders monthly

• Developed a plan to organize and streamline work, increasing productivity from 60% to 80%

• Trained more than 8 maintenance and detailing crew on various RV systems and models

• Built various shared calendars for 3 departments to utilize, resulting in increased efficiency and reduction in conflicts

Service Advisor

Arrows Automotive

August 2020- August 2021

Supervise a team of 15 service technicians. Complete more than 100 service and repair appointments monthly. Worked directly with customers over the phone and in person, answering any questions regarding regular maintenance and explanation of repairs and regular service. Conduct estimates on body work and damage repairs, and worked with warranty and insurance companies to file claims. Provide a high standard of customer service, ensuring customers are aware of all services done, and are satisfied with their visit. Also oversaw city fleet of vehicles for Seattle, and Wave Broadband (100+ vehicles). Estimates contained, but not limited to transmissions, engine swaps, body damage, maintenance, and parts.

Service Manager

Airstream Adventures Northwest - Covington, WA

July 2016 to February 2020

Supervise a team of 10 service technicians and 8 detail team members to complete more than 80 service and repair appointments monthly. Worked directly with customers over the phone and in person, answering any questions regarding regular maintenance and explanation of repairs and regular service. Conduct estimates on body work and damage repairs, and worked with warranty and insurance companies to file claims. Provide a high standard of customer service, ensuring customers are aware of all services done, and are satisfied with their visit. Responsible for interviewing and hiring maintenance technicians, and led the daily department meetings.

• Strong customer service and leadership skills

• Managed and schedule over 20 jobs in the shop simultaneously

• Doubled the average number of work orders from 50 to more than 100 orders monthly

• Developed a plan to organize and streamline work, increasing productivity from 60% to 80%

• Trained more than 8 maintenance and detailing crew on various RV systems and models

• Built various shared calendars for 3 departments to utilize, resulting in increased efficiency and reduction in conflicts

Assistant Manager

Airstream Adventures - Covington, WA

February 2015 to July 2016

Supervise a team of 10 service technicians and 8 detail team members to complete more than 150 service and repair appointments monthly (including new walkthrough purchases). Worked directly with customers over the phone and in person, answering any questions regarding regular maintenance and explanation of repairs and regular service. Conduct estimates on body work and damage repairs, and worked with warranty and insurance companies to file claims. Provide a high standard of customer service, ensuring customers are aware of all services done, and are satisfied with their visit. Responsible for interviewing and hiring maintenance technicians, and led the daily department meetings.

• Recognized with a promotion to Service Manager for strong customer service and leadership skills

• Managed and schedule over 20 jobs in the shop simultaneously

• Doubled the average number of work orders from 50 to more than 100 orders monthly

• Developed a plan to organize and streamline work, increasing productivity from 60% to 80%

• Trained more than 8 maintenance and detailing crew on various RV systems and models

• Built various shared calendars for 3 departments to utilize, resulting in increased efficiency and reduction in conflicts

Service Advisor

Poulsbo RV

August 2014 to February 2015

Served in the sole front office as a Service Advisor supported by 8 technicians, welcoming customers upon arrival and explaining to them the various services and maintenance requirements of the vehicle. Developed a strong technical knowledge of the different models and classes of RVs, and explained to customers the possible dangers of delaying various service maintenances. Ensured jobs were worked on in a timely manner, and communicated any delays directly with the customers. Received payments from customers and delivered units back to the customers.

* Promoted from a technician to a Service Advisor, and sold more than $150,000 in parts inventory * Scheduled more than 50 service appointments weekly, and ensured all orders were completed on time

Service Technician

Poulsbo RV

September 2012 to August 2014

Worked in a team of 10 technicians to diagnose, repair and service all classes of motorhomes. Performed maintenance and repairs on AC units, water heaters, furnaces, plumbing, and general vehicle maintenance. Led customers to walk through the RVs, and showed customers the functionality and features of various models.

* Ranked within the top 5 technicians for 2 consecutive months

* Organized a more efficient process for technicians to complete and file paperwork, reducing the times pent away from the shop floor

* Completed an average of 30 service appointments weekly, and consistently met the goals for time and quality

Pool Technician

Pool Boys - Las Vegas, NV

June 2011 to September 2012

Serviced and cleaned residential swimming pools in Henderson filling up the chemicals and regulating the pumps and timers to ensure that the pool is running efficiently. Advised customers on tips and tricks to better care for their pools, and extending the life of the pool.

* Serviced an average of 50 pools weekly, providing customers with excellent customer service and securing follow up service appointments Project Manager

Collin Color Inc - Las Vegas, NV

January 2008 to June 2011

Managed the painting projects of residential and commercial properties of up to 6000 sq ft. Worked with painting crews to prepare the job site, delivered products and materials required for the specific job. Conducted safety assessments and briefings at the job site to all employees.

* Maintained a detailed record of all jobs and labor hours

* Assisted with office support and accounting duties Sales Associate

Frazee Paint - Las Vegas, NV

January 2007 to January 2010

Worked in a retail setting assisting customers to identify the suitable paints, and matching colors as requested by the customer. Advised customers on the different products and made recommendations for specific projects and applications. Delivered orders to job sites around the city of Las Vegas/ Henderson Education

GED

Silverado High School - Las Vegas, NV

Skills

• Retail Sales

• Strategic Planning

• Powerpoint

• Training

• Word

• Budget

• Time Management

• Service Technician Experience

• Management

• Office Administration

• Vehicle Maintenance

• Word Processing

• Auto Service Management

• Auto Estimating

• Automotive Repair

• Mechanic Experience

• Quality Assurance

• Mechanical Knowledge

• Supervising Experience

• Plumbing

• Detailing

• Budgeting

• Sales Management

Certifications and Licenses

Driver's License

Assessments

Critical Thinking — Proficient

March 2019

Measures a candidate’s ability to use logical approaches when solving problems. Full results: https://share.indeedassessments.com/share_assignment/mfdc5-es01tkaqgv Intermediate Word Processing with Microsoft Word — Familiar March 2019

Intermediate Word techniques, including the use of formatting, Track Changes, and Comments.

Full results: https://share.indeedassessments.com/share_assignment/i1i2gumgvkfnvyav Basic Word Processing with Microsoft Word — Completed March 2019

Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text. Full results: https://share.indeedassessments.com/share_assignment/skskmc-dg-ikx0-t Problem Solving — Proficient

March 2019

Analyzing relevant information when solving problems. Full results: https://share.indeedassessments.com/share_assignment/zkn4ndbwjekcjrpi Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate