Supply Chain Customer Service
Resume:
Beatriz Estrada
Lewisville, TX ***** 972-***-**** · *******@*****.***
Professional Summary
OPERATIONS / DISTRIBUTION/ SUPPLY CHAIN PROFESSIONAL
Technology/Healthcare/Consumer
Seasoned leader with over 17 years of operations and supply chain experience in a 3PL environment. Performance-driven leader who excels in a fast-paced, high-pressure environment. Recognized for successfully supporting and managing high performance teams that dramatically exceed customer expectations through process improvements utilizing six sigma methodologies. Experience in supporting multiple high-profile accounts, exceeding measured customer performance expectations.
Areas of Expertise
People Management Warehouse Operations SAP / Manhattan Non-Conformance
Continuous Improvement Quality Training Work Instructions Client Relations Reverse Logistics Claims Management Safety
Telecom Medical ISO 9001 Transportation
Employee Engagement Project Management KPI
Professional Work History
Kuehne & Nagel Mar 2019 – Present
Warehouse Operations Lead – Lewisville, TX
Reporting to the Operations Manager, with daily contact with various customer groups. Have operational responsibility over customer service, managing a staff of 18 hourly associates. Support various teams within the organization, Inventory, Receiving and Quality. Ensuring all aspects of the operation are meeting/exceeding customer and K&N standards while maintaining a safe diverse culture that promotes acceptance, collaboration, cohesiveness and belonging.
Met all external and internal KPI’s, year over year.
Successfully led inventory team with integrating inventory into new WMS system (SAP to Manhattan)
Supported ISO 9001 recertification as a subject matter expert.
Received award from customer for outstanding customer service.
Named employee of the month multiple times
Attendance award
Customer award for going above and beyond.
Beatriz Estrada
DHL Supply Chain Mar 2016 – Mar 2019
Quality Tech 1 – Lewisville, TX (Nokia Account)
Reporting to the Operations Manager of Quality, with daily communication with the General Manager and Director. Coordinating daily quality needs with peer Management teams. Organizational responsibility of ensuring all training records and operational work instructions is accurate and up to date per ISO 9001 standard. Assist Operations Supervisor of Quality manage 20 associates, ensuring daily outbound shipment audits are completed on time with accurate record in I auditor. Assist operations with GEMBA walks to identify continuous improvement opportunities as well as assist with corrective action responses to the customer.
Supported operations reduce quality escapes which enabled the site to improve and meet customer KPI targets.
Supported in a successful ISO 9001 recertification.
Zero lost time incidents
Awarded Above and Beyond from leadership team, for supporting receiving team in rectifying customer escalation to clear back log of non-conformance cases.
DHL Supply Chain // WWT (World Wide Technologies Jul 2011 – Mar 2016
Group Coordinator Lead – Lewisville, TX (Nokia Account)
Reporting to the Operations Supervisor Receiving, with daily communication with the customers buyers and project managers as required. Team of 5 associates responsible for investigating all non-conformance material received in the HUB and rectify issues within 24 hours of cases being logged in the CSS Tool to ensure material was made available to the customer to meet outbound order volume. Assisted and supported other departments as required, Quality and Inventory.
Met all customer KPI expectations related to the non-conformance receipts.
Maintained all non-conformances cases per the service level agreement.
Zero lost time incidents
Received numerous accolades from the customer for outstanding customer service.
Promoted to Quality Tech 1
Ceva Logistics May 2009-Jul 2011
Group Coordinator– Lewisville, TX (Nokia Account)
Reporting to the Group Coordinator Lead, with daily communication with the customer buyers and project managers to resolve non-conformance cases within 24 hours of cases being reported.
Responsible for logging receiving issues, missing pack slip, incorrect quantities, missing or damaged material, incorrect sales order and/or purchase order information. Then work with customer purchasing team to rectify issues within 24 hours to maintain available inventory for meet OB order volume demands.
Cross functional support as needed to support quality, inventory and shipping teams.
Beatriz Estrada
Ryder Logistics
Software Clerk – Lewisville, TX (Nokia Account)
Reporting to the Operations Supervisor Shipping, responsible for loading software updates to telecom equipment per customer requirements to meet their customer demand planning for cell tower upgrades.
Education
H.S. Diploma, Jefferson High School, Los Angeles, CA
Training and Certificates
DHL Certified Supply Chain Specialist: 2017
DHL Quality Tech Certification; completed 2018
References
David Parker
Quality Manager; Ceva Logistics
*****.******@******.***
Ken Whelan
General Manager 1; DHL Supply Chain
*******.******@***.***
Ricky Haggerty
Director Operations ; DHL Supply Chain
*****.********@***.***
Contact this candidate