Customer Service Data Entry

SILVIA HERNANDEZ-NAVARRO

************@*****.*** 805-***-****

SUMMARY

Highly motivated Bilingual Admin with strong commitment to providing quality services. Hard working, professional with excellent customer service with 18+ years of experience in business transactions, notarizations, and mortgage closings. Detailed-oriented with a proven ability to handle confidential documents and sensitive information. Skilled and experienced in providing accurate and efficient services to clients in a prompt, courteous and professional manner. PROFESSIONAL SKILLS

Business Transactions

Notarizations

Invoices

Accounting

Estimates

Power of Attorney

Mortgage Closings

Financial Transactions

Legal Documentation

Acknowledgment

Jurat

Document Signings

Title Transfers

Loan Signings

Data Entry

Witnessing Signatures

Real Estate Transactions

Clerical

WORK EXPERIENCE

Select Staffing—October 2023-June 2024 General Affairs Assistant Oxnard, CA

Entered invoices for processing via various accounting data entry systems including SAP.

Monthly reports to ensure proper tracking of supplies and budgeting.

Ket Excel logs up to date to ensure vendors get paid in a timely time frame.

Entered & followed up with Purchase Orders and Purchase Requests.

Administrative and clerical duties

Notary Public May 2005 – Present Self-employed Oxnard, CA

Verify the identity of clients who need notary services.

Witness and authenticate signatures on documents.

Ensure that all parties involved in the notarization process are acting of their own free will.

Ensure the accuracy of documents prior to notarization.

Record notarizations in a journal.

Maintain a professional appearance, demeanor, and attitude with clients.

Adhere to all state and federal regulations related to the notarization of documents. HH Autobody LLC 2008-2018 Office Manager Oxnard, CA

Oversaw general office operation.

Greeted visitors, answered a high-volume of incoming phone calls and delivered world-class service to our customers.

Purchased office supplies and equipment and maintained proper stock levels.

Produced reports, composed correspondence, and drafted new contracts.

Processed insurance paperwork and prepared estimates.

Assisted customers opening insurance claims.

Established enhanced customer service through timely efficient service.

Resolved customer complaints.

Processed payroll.

Processed any/all invoices.

Wells Fargo Bank 1999-2004 Lead Teller Oxnard, CA

Assisted customers with processing transactions, such as deposits, withdrawals, or payments, resolved complaints or account discrepancies, and answered questions.

Informed customers about bank products and services.

Tracked recorded, reported, and stored information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.

Maintained and balanced cash drawers and reconciling discrepancies.

Handled currency, transactions, and confidential information in a responsible manner.

Used software to track bank information and generate reports.

Followed all bank financial and security regulations and procedures. EDUCATION

- Bachelor’s Degree: Chicano Latino Studies University of California Irvine, Irvine, CA

- High School Diploma: General Education Channel Islands High School Oxnard, CA CERTIFICATIONS

- Licensed Notary Public since 2005 Certified Loan Signing Agent since 2005 REFERENCES

Available upon request.

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