Customer Service Warehouse Associate
Resume:
Martell
Underwood
Sacramento, CA
*******.***********@*****.***
I am an experienced professional in law enforcement and social services. I have a diversified background across serval service industries. I established the foundation of my career in a fast-paced, client-facing environment, which has crafted my ability to attune myself to customer and employer needs in many different circumstances.
Experience
NOVEMBER 2022- PRESENT
Indian Health Services/Woodland, CA; Total hours achieved: 1,048+
Provides non-professional counseling and emotional support for patients
Daily documentation
Assist in maintaining a safe environment
Maintain confidentiality at all times
Responds swiftly and appropriately to any deviation of typical behavior
Provides crisis intervention
Provides guidance and instruction in things such as personal health and hygiene, courtesy, and etiquette
Supervises daily tasks
Works directly with interdisciplinary team daily for resident’s individual needs
JUNE 2022- NOVEMBER 2022
Warehouse Associate/ Sacramento, CA; Total hours achieved: 872
Provide customer service by building and packaging orders of tile
Loading vehicles with various product
Organized warehouse
Transferred large pallets of tile using forklift
SEPTEMBER 2020- FEBURARY 2021; TOTAL HOURS ACHIEVED: 1,000+
JHA Remediation/ Sacramento, CA
Prepared tools and working site for operators and foreman
Assisted in excavation projects for remediation
MARCH 2020- OCTOBER 2020
Laboratory Support Worker/Albany, CA; Total hours achieved 1,072
Support scientists in effectively organizing and coordinating high volume meat samples
Maintained and received regulatory samples, while verifying data information
Performed administrative duties as required to support the scientists, inspectors and administrators
Maintained confidentiality at all times
FEBURARY 2017- SEPTEMBER 2019
Correctional Officer II/ Napa, CA; Total hours achieved: 5,200+
Served as Field Training Officer
Impartially maintained rules and regulations as outlined by California State Law.
Maintained custody, safety, and counseling of inmates.
Screened and classified inmates.
Oversaw and coordinated needs of inmates.
Prepared and maintained clear and concise reports and records.
Investigated and reported incidents and crimes within the facility.
Safely and ethically physically restrained inmates as necessary.
Followed both oral and written instructions to complete daily assignments.
Analyze situations accurately and thoroughly in order to determine an implement effective, appropriate courses of action
SEPTEMBER 2015- FEBURARY 2017
Distribution Process Worker/Tracy, CA; Total Hours achieved: 2,816
Stocked selection, stows, location surveys, physical inventory, handled and examined materials.
Identified, packed, and operated Material Handling Equipment
Followed established procedures in reporting over, short, misdirected, or damaged materials.
Determined appropriate method of packing
Operated standard forklift with lifting capacity of up to 15,000 pounds, warehouse tractor, or general- purpose vehicle
Operated computer terminals, optical readers, bar code wands, scanners, handheld terminals to input receipt and shipping information.
Supported management and local directives.
Led other Material Handlers in cargo processing, warehouse management, and ground material handling duties.
FEBURARY 2015- SEPTEMBER 2015
Casino Banker/ Rancho Cordova, CA; Total hours achieved: 1,832
Provided excellent customer service to all gaming participants.
Conducted all mathematical equations quickly and effortlessly.
Complied with banking and betting procedures. Observed and audited table games in action.
Maintained and complied with all licensing requirements with state and local jurisdictions.
Oversaw the handling of casino chips and pay outs to winning customers.
Ensured game rules were being followed by players and dealers.
NOVEMBER 2013- APRIL 2014
Seasonal Clerk/ IRS Oakland, CA; Total Hours achieved: 720
Advised taxpayers of options and/ or obligations primarily via telephone at high-volume.
Identified, analyzed, and made suggestions for resolution or correction of any situation.
Provided information and assistance to all levels of customers on established program areas.
Provided support in conducting studies for program activities
Reviews job processes, working conditions, workflow, or similar activities within assigned area
Collected data for routine reports and extracted data from prescribed sources.
Performed a variety of administrative tasks using several PC software tools
Education
SPRING 2005
Jesse M. Bethel High School/Vallejo, CA
2005-2006
Sacramento City College/Sacramento, CA
2006-2008
Washburn University/Topeka, KS
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