Customer Service Non-Profit
Resume:
Jennifer Stone
Mesa, AZ *****
************@*****.***
Vet Tech:
Experienced and compassionate Vet Tech with a strong background in administering vaccines, providing basic vet care, and assisting in surgical procedures. Skilled in handling animals and educating pet owners on proper care. Dedicated to ensuring the health and well-being of animals in our care.
CSR for Circle K:
Customer-oriented CSR with exceptional cash management skills and a strong understanding of store operations. Proven ability to provide excellent customer service, handle inquiries and complaints, and maintain a clean and organized store. Reliable and responsible in managing daily tasks and leading a team.
CEO and Founder for Non-Profit Animal Rescue:
Passionate and visionary CEO and Founder of a non-profit animal rescue organization. Committed to the well-being and care of animals in need. Skilled in managing day-to-day operations, coordinating with volunteers, and ensuring proper medical care. Dedicated to making a positive impact on animal welfare.
Barista:
Friendly and skilled Barista with a passion for crafting delicious beverages and providing exceptional customer service. Experienced in operating coffee machines, handling cash transactions, and maintaining a clean and inviting cafe environment. Strong multitasking abilities and a positive attitude. Cashier:
Dependable and trustworthy Cashier with a strong work ethic and excellent customer service skills. Experienced in handling cash transactions, maintaining accurate records, and providing efficient service. Detail-oriented and organized in managing daily tasks. Independent Mother with Strong Leadership Skills:
Motivated and dependable independent mother with strong leadership skills. Experienced in managing household responsibilities, balancing work and family life, and making sound decisions. Dependable, honest, and hardworking with a proven ability to take initiative and lead by example. Work Experience
Founder and CEO
Freedom tails rescue - Mesa, AZ
December 2014 to Present
As the CEO and Founder of Freedom Tails Rescue, a non-profit animal rescue organization, my primary focus is on the well-being and care of the animals in our care. I am dedicated to ensuring that each animal receives the love, attention, and medical care they need to thrive. One of my main responsibilities is overseeing the day-to-day operations of the rescue. This includes managing paperwork, coordinating with volunteers, and ensuring that all necessary tasks are completed efficiently and effectively. I understand the importance of running things behind the scenes to ensure the smooth operation of the organization.
Another crucial aspect of my role is scheduling vet appointments for the animals. I work closely with veterinary professionals to ensure that each animal receives the necessary medical attention, vaccinations, and treatments. I believe that regular veterinary care is essential for the health and well- being of our rescued animals.
I am also committed to providing the necessary care for the animals in our care. This includes ensuring they have access to proper nutrition, shelter, and socialization. I work closely with our team of dedicated volunteers to create a safe and nurturing environment for each animal. Overall, as the CEO and Founder of Freedom Tails Rescue, my vision is to make a positive impact on the lives of animals in need. I am passionate about animal welfare and will continue to work tirelessly to provide the care and support necessary for their well-being. Front Desk Receptionist
Hampton inn - Mesa, AZ
June 2014 to September 2018
Highly motivated and customer-oriented individual, Offering exceptional communication skills, a friendly demeanor, and a strong ability to multitask in a fast-paced hospitality environment. Skills:
• Excellent customer service skills, with a focus on guest satisfaction.
• Strong communication and interpersonal skills.
• Proficient in using hotel management software and reservation systems.
• Ability to handle difficult situations and resolve guest complaints effectively.
• Multitasking and time management skills to handle a high volume of tasks.
• Attention to detail and accuracy in handling financial transactions.
• Knowledge of local attractions and amenities to assist guests with
• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Check guests in and out of the hotel, providing information about room rates, amenities, and hotel policies.
• Answer phone calls and respond to guest inquiries, providing accurate and helpful information.
• Assist guests with their needs, including making reservations, arranging transportation, and recommending local attractions.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Manage reservations and ensure accurate room assignments.
• Process payments and maintain financial records with attention to detail.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Maintain a clean and organized front desk area.
Customer Service Representative, Circle K
Circle K - Mesa, AZ
April 2008 to December 2016
A CSR (Customer Service Representative) at Circle K plays a vital role in the day-to-day operations of the store. They are responsible for managing the store in the absence of the manager and are next in charge. One of the main responsibilities of a CSR is cash management. They handle cash transactions, including taking in and giving out cash at the registers. They are also responsible for opening and closing registers, ensuring accuracy in cash counts, and performing daily safe drops to secure the store's funds. In addition to cash management, a CSR is responsible for paperwork related to store operations. This includes completing daily reports, reconciling sales, and maintaining accurate records of transactions. They ensure that all necessary paperwork is completed accurately and in a timely manner. A CSR also plays a crucial role in managing the overall store. They oversee the daily operations, ensuring that all tasks are completed efficiently and effectively. They monitor inventory levels, restock shelves, and ensure that the store is clean and organized. They also handle customer inquiries, complaints, and provide excellent customer service.
Furthermore, a CSR is responsible for managing the employees and ensuring that they are performing their duties effectively. They provide guidance and support to the team, ensuring that all employees are following company policies and procedures. They may also be involved in the hiring and training of new employees.
Overall, a CSR at Circle K is a key player in running the store. They handle cash management, paperwork, store operations, and employee management to ensure the smooth functioning of the store and provide excellent customer service.
Veterinary Technician
Vetco - Mesa, AZ
February 2004 to October 2012
As a vet tech responsible for administering vaccines and providing basic vet care at a vet office, my primary responsibility is to ensure the health and well-being of the animals in our care. I work closely with the veterinarian to carry out various tasks and procedures. One of my main responsibilities is to administer vaccines to animals. I am trained to properly handle and administer vaccines, ensuring that each animal receives the necessary immunizations to protect against common diseases. I also educate pet owners on the importance of vaccinations and provide them with information on the recommended vaccination schedule. In addition to vaccines, I also assist with basic vet care procedures. This includes performing routine examinations, taking vital signs, and collecting samples for laboratory testing. I am responsible for accurately recording and documenting all findings and observations. As a vet tech, I play a crucial role in providing support during surgical procedures. This includes preparing the surgical suite, assisting the veterinarian during surgery, and monitoring the animal's vital signs throughout the procedure. I also provide post-operative care, including administering medications and monitoring the animal's recovery.
Overall, as a vet tech responsible for vaccines and basic vet care, my role is to provide compassionate and skilled care to the animals we serve. I work closely with the veterinarian to ensure that each animal receives the necessary vaccinations and basic medical care they need to stay healthy and happy. Assistant Manager
Walgreens - Mesa, AZ
May 2001 to December 2007
Objective
Dedicated and results-driven professional with 5 years Proven ability to lead teams, drive sales, and consistently exceed customer expectations. I am highly motivated and have a strong passion for creating a positive work environment while meeting operational goals and objectives. Skills:
• Demonstrated leadership abilities with a track record of successfully managing teams and driving sales growth
• Strong customer service skills with the ability to build and maintain positive relationships with customers
• Proficient in using point of sale (POS) systems, cash handling, and inventory management
• Excellent problem-solving and decision-making abilities in a fast-paced environment
• Effective communication skills and ability to collaborate with cross-functional teams Experience:
• Assisted the store manager in day-to-day operations, including employee scheduling, training, and performance management
• Provided exceptional customer service and resolved customer complaints or concerns
• Achieved and exceeded sales targets by implementing effective promotional strategies
• Managed inventory levels to ensure product availability and minimize shrinkage
• Ensured compliance with company policies, procedures, and operational standards
• Collaborated with the store manager to analyze sales performance and implemented action plans to drive improvement
Education
High school diploma
Highland High School - Gilbert, AZ
May 2000 to May 2003
Skills
• Veterinary Technician Experience (10+ years)
• Animal Care (10+ years)
• Veterinary Assistant (10+ years)
• Medication Administration
• Management (10+ years)
• Animal Handling (10+ years)
• Store Management Experience (10+ years)
• Cash register (10+ years)
• Leadership (10+ years)
• money management (10+ years)
• Barista experience (2 years)
• Computer skills (4 years)
• Team Management (6 years)
• Animal Restraint (10+ years)
• Kennel Experience (10+ years)
• Triage (10+ years)
• Critical Care Experience (10+ years)
• Front desk (5 years)
• Customer service (10+ years)
• Store management (6 years)
• Cash handling (10+ years)
• Cash management (10+ years)
• Team management (10+ years)
• Supervising experience (10+ years)
• Sales (6 years)
• Hotel experience
• POS (5 years)
• Pet Sitting (10+ years)
• Outside sales
• B2B sales
• Organizational skills
• Recruiting
• Executive recruiting
Certifications and Licenses
Veterinary Technician Certification
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