Office Manager Customer Service
Resume:
Kelley Whiting
Brooklyn, MI *****
*************@******.***
Office Manager and Treatment Plan Coordinator with outstanding customer service, communication and business skills working in patient care for 10 years. Looking for a career to achieve and exceed company goals.
Currently looking for a company with room for growth and professional development within an origination.
Authorized to work in the US for any employer
Work Experience
Office Administrator
Summit Heights Dental Care - Jackson, MI
May 2022 to Present
Jackson, MI
May 2022 - Present
• Maintained databases for tracking employee information, inventory control records and other organizational data.
• Reviewed incoming correspondence and emails for appropriate action or routing to the appropriate personnel.
• Handled logistics and coordination of company events.
• Ensured compliance with applicable laws regarding employment practices.
• Answered phones professionally while providing accurate information about company products or services.
• Served as a liaison between departments within the organization to ensure smooth communication between teams.
• Created and maintained ling systems, both electronic and paper-based, to facilitate quick retrieval of documents.
• Ordered supplies as needed while adhering to budget constraints.
• Developed strong relationships with clients through excellent customer service skills.
• Managed staf by recruiting, hiring and training employees.
• Processed invoices, payments, and incoming and outgoing mail.
• Maintained oce security to comply with health, safety and environmental policies.
• Reviewed employee time sheets for accuracy prior to submission for payroll processing.
• Produced reports related to human resources activities such as hiring metrics, turnover rates and performance reviews.
• Assisted in developing departmental budgets in accordance with company guidelines.
• Managed accounts payable and receivable processes, including invoicing customers and vendors.
• Developed and implemented oce procedures to improve eciency and accuracy of administrative tasks.
• Greeted visitors warmly upon arrival at the oce premises.
• Prepared nancial statements, reports, memos and other documents.
• Used Microsoft Oce tools for analysis and communication. Office Manager
Summit Woods Dental - Jackson, MI
August 2021 to May 2022
Submitting and auditing insurance claims and patient accounts.
• Handled general office administration, including dealing with correspondence, complaints and queries preparing letters,
• presentations and reports supervising and monitoring the work of administrative staff
• managing office budgets liaising with staff, suppliers and clients
• implementing and maintaining procedures/office administrative systems
• delegating tasks to junior employees
• organising induction programmes for new employees ensuring that health and safety policies are up to date using a range of software packages
• attending meetings with senior management
• Handled all financials
• Prepared payroll
• Collected payments
• Supervised office staff
• Supported and trained staff
• Handled direct administrative issues
• Greeted visitors
• Traveled to sister offices to help train new hire managers.
• Prepared weekly/monthly meetings with corporate running necessary reports. Treatment Plan Coordinator
Pound & Pound Family Dentistry - Jackson, MI
July 2017 to March 2020
• Effectively communicated with other upper management and to ensure complete care of patients.
• Payment processing in the form of cash, credit cards and checks, checking for validity.
• Acknowledged patients' issues and resolved their problems quickly and efficiently.
• Developed and implemented tailored treatment plans to customer needs.
• Followed up with patients ensuring their satisfaction with their dental procedures.
• Fulfilled administrative duties, including completing and filing paperwork, directing a multi-line phone and scheduling.
Office Manager
Healthy Smiles Dental Care - Manchester, MI
January 2015 to July 2017
• Collected and recorded case histories of clients; maintained and organized files.
• Maintained supplies and equipment records.
• Acknowledged patients' issues and resolved their problems quickly and efficiently.
• Understanding patient needs and recommended treatment plans
• Collaborated with colleagues to discuss market information and strategies.
• Marketing, Cold Calling, following up with leads, attending trade shows and conference for business developing
• Informed patients about current promotions and sales, encouraging them to take advantage. USPS Rural Mail Carrier
US Post Office - Mason, MI
July 2008 to January 2013
Held a Federal Job for almost 7 years without incident. Passed the civil service timed test in Lansing with a 92% which was required to obtain position.
• Deliver packages and mail to businesses and people in towns, cities, and rural areas.
• Logistics and scheduling
• Transmittal recording & accountability
Education
High School Diploma
Delta Kellogg High School - Climax, MI
Skills
• Attention to detail (10+ years)
• Payment Processing (10+ years)
• Customer service and Phone Skills (10+ years)
• Marketing and Customer Communication (8 years)
• Dependable (10+ years)
• Accounting and Balancing Experience (8 years)
• Problem Solving Skills (10+ years)
• Microsoft Office Suites (8 years)
• Project Management Skills (10+ years)
• Scheduling Software Experience (8 years)
• Cold Calling
• Multi-tasking and Negotiating Skills (10+ years)
• Chairside Assisting
• Dental Assisting
• Dental Receptionist
• Dentrix (8 years)
• Insurance Verification (8 years)
• Medical Billing
• Medical Imaging
• Infection Control Training (8 years)
• Front Desk
• Medical Scheduling
• Office Management (10+ years)
• Phone Etiquette (10+ years)
• Laboratory Experience
• QuickBooks (8 years)
• HIPAA (8 years)
• Medical Records
• Data Entry (8 years)
• Medical Terminology
• Management (8 years)
• Human resources (8 years)
• Communication skills (10+ years)
• Customer service (10+ years)
• Recruiting (8 years)
• Eaglesoft (6 years)
• Accounts Payable (10+ years)
• Accounts Receivable (10+ years)
• Auditing (8 years)
• Financial Report Writing (8 years)
• Event Planning (8 years)
Certifications and Licenses
Driver's License
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