Human Resources Labor Relations

Trinese Y. Baldwin

**** ******** ****** ** *** Lunas, NM 87031 505-***-**** **************@*****.*** *******.*******@**.***

Employee/Labor Relations Human Resources Specialist

Technical Consultation Talent Acquisition& Management Employee & Labor Relations Performance Management Succession Planning

A future GS-13 HR Specialist with a broad range of knowledge in all facets of human resource management with a defined scope of practice that focuses on providing strategic consulting on managerial strategies, organizational processes, competencies, and human resources interventions. Consistently performing duties in a manner that demonstrates respect and value for diversity and teamwork in the workplace. Interacting with a large population of diverse staff. Understanding their needs by taking ownership of the problem and responding in a timely manner. Addressing the need for corrective measures to address significant program deficiencies independently. Offering advice, guidance and by following current policies, procedures and guidelines. Thirty-six years of federal service including Military Service with focus in Human Resources Management.

Education/ Credentials / Training

Successfully completed vigorous Veterans Administration Assistant Human Resources Officer (AHRO), Technical Career Field (TCF) Intern Program, New Mexico VA Health Care System 2018-2020

Human Resources Generalist Certificate, February 2020

Selected from amongst more Senior-level peers as Human Resources Supervisor, Anchorage Alaska, VA Health Care System, 2016

Bachelor of Science, Human Resources Management, Upper Iowa University, Fort Polk, Louisiana 2013

Graduate School Training (Title 5/Hybrid Title 38/Title 38 Recruitment & Staffing, Pay Setting, Suitability, Veterans Preference, Employee & Labor Relations, Position Management, Employee Benefits, and Supervisor Training)

Professional Experience

U.S. DEPARTMENT OF VETERAN AFFAIRS (VISN 22) February 2023-present

Long Beach Health Care Center (LBVAHCS)

Long Beach, CA 90822

HR Specialist, Employee Labor Relations – (GS-0201-12/8) FT-40hrs.

Served as a liaison between the organization’s employees and management. Advised and counseled on disciplinary actions, compliance, grievances and disciplinary procedures. Led and coordinated meetings with management officials. Aimed to resolve disputes and communications difficulties among employees and managers.

U.S. DEPARTMENT OF VETERAN AFFAIRS (VISN 22) September 2018-February 2023

New Mexico VA Health Care System (NMVAHCS)

Albuquerque, NM 87108

AHRO Intern, Class of 2018 Graduated Sept 2020

HR Specialist, Employee Labor Relations – (GS-0201-12/4) FT-40hrs.

Successfully completed a two-year vigorous Assistant Human Resources Officer (AHRO), Technical Career Field (TCF) Program being recognized for technical abilities and skill. Program consisted of foundational HR, classification, benefits, staffing, pay, ER/LR and leadership.

Recognized on numerous occasions for providing superior customer service to Managers and Supervisors.

Recognized by the Chief of Staff to the VISN CHRO, members of the Nurses’ Summary Review and Administrative Investigation Boards, new employees, and coworkers for outstanding customer service skills.

Independently addressed the need for corrective measures to address significant program deficiencies. Advised and recommended resolutions to processes.

Successfully coordinated and collaborated with executives and managers of 12 assigned services to develop implementation strategies to accomplish goals identified in talent and workforce management plans.

Ensured completed projects were carefully proofed for appropriate policy, directive protocols, grammar, and punctuation.

Consistently offered meaningful suggestions to help ensure program requirements are being met and are aligned with strategic goals of the organization.

Completed staff work with regard to research, coordination, goals, quality, and timelines.

Actively supported the interpretation of the national human capital workforce plan helping the lead the development and implementation of the healthcare system under Modernization.

Helped lead the development and implementation of VHA HR Modernization.

Assisted with the planning, directing, and conducting of rollout of HR Modernization efforts ensuring the local level facility was able to effectively deliver the mission.

Recommended and provided facility workforce ER/LR analytics for the facility to the VISN.

Provided expert management consultative services to the local leadership involving various HR functions with a specific emphasis on employee/labor relationship guidelines and procedures.

Appointed as Technical Advisor, Summary Review and Administrative Investigations Boards.

Provided consultative guidance to facilitate effective resource prioritizations and outcomes.

Advised leadership on the resolution of administrative grievances, post separation reviews, Office of Inspector General, Equal Opportunity Employment, Merit system Protection Board and department level complaints.

Selected to train other HR personnel to implement strategies to accomplish goals identified regarding HR rollouts and consolidation.

Selected by AHRO as one of two SBU level representatives under HR Strategic Business Unit (SBU)

Independently troubleshot and resolved some of the most difficult and complex ER/LR problems.

Provided team members with updates/changes to VA policies, procedures, and guidelines.

Conducted quarterly new supervisor training via TEAMS and one on ones explaining new guidance under Modernization, Virtual support, and VA HR SharePoint.

Provided requested employee relations guidance to leadership, managers, supervisors, past co-workers and facility HR Specialists.

Lauded continuously throughout the rated period by executive leadership, supervisors, and staff for quality of consultations, insight, professionalism, and technical advice.

U.S. DEPARTMENT OF VETERAN AFFAIRS (VISN 20) September 2015 – September 2018

Alaska VA Healthcare System (AVAHCS)

Anchorage, Alaska 96857

HR Supervisor – (GS-0201-12) FT-40hrs.

HR Specialist, Recruitment and Placement – (GS-0201-11)

Worked dualled hatted as HR Supervisor and HR Specialist (Nursing Service) during severe personnel shortage and hiring freeze; multi-tasked and prioritized work to ensure organization success in recruitment and staffing

Brainstormed, initiated, and conducted the first ever HR Open House and Employee Engagement Fair

(2017 & 2018) resulting in laudatory comments from leadership and staff.

Brought the HR Team together to achieve a class act HR Open House presentation to the organization and external customers.

Mentored and trained 3 brand new HR Assistants on staffing and recruitment process to include PSB processes, onboarding, and personnel actions processing.

Oversaw 26+ New Employee Orientation (NEO) bi-weekly sessions resulting in smooth onboarding process for new employees.

Assumed HRO responsibilities in the absence of the HRO on multiple occasions.

Instrumental in coaching HR Team in recruiting 92 personnel in 2017 resulting in critical vacancies being filled to ensure our Veterans were provided healthcare in a timely manner.

Assisted in orchestration of quarterly Supervisor Training which empowered supervisors to be better managers to their staff.

Awarded "Shining Star" award by facility Director for efforts in recruiting and staffing resulting in providing outstanding healthcare to our Veteran population.

Participated with management in strategic planning, recommending, and implementing programs and program changes that positively impacted the facility.

Directed, coached, mentored, and supervised subordinate Human Resources Specialist to perform to their potential.

Responsible for making decisions on work related problems as they were presented by subordinate HR Specialist.

Assisted HR officer in making and selecting quality subordinate non-supervisory HR personnel resulting in a full staff for first time in over 3 years.

Recommended awards for nonsupervisory personnel.

Responsible for providing management and supervisory level staff consultive guidance regarding Human Resources Management principles, techniques, and acceptable practices to include Title 5, Title 38 and Hybrid Title 38.

U.S. DEPARTMENT OF VETERAN AFFAIRS (VISN 17) August 2014 - July 2015

Amarillo VA Health Care System (NMVAHCS)

HR Specialist, Recruitment and Placement, Nursing Service – (GS-0201-11/1) FT-40hrs.

Assumed a very challenging Nursing Service HR Specialist role where recruitment, staffing and retention were at an all-time low.

Hit the ground running to create a liaison with the Nursing Recruiter resulting in onsite hiring fairs successfully recruiting 25 Nurses, LPNs, and Health Techs in the rating period.

Created and conducted a training presentation to Supervisors and Managers on how to establish local PSBs for Nursing Service.

Key in establishing, creating, and maintaining a relationship with the local Nursing school to recruit Nurses for the facility upon graduation.

Posted Nursing PSB member announcements and qualified applicants

Provided Nursing PSB members with PSB training.

Planned, coordinated, advised, and assisted Supervisors with Title 5, Title 38 Hybrid, and Title 38 recruitments and classifications/functional statements in accordance with Federal policies, procedures, and guidelines.

Developed and managed Title 38 Hybrid, and Title 38 job announcements in USA Staffing that mirrored strategic recruitment efforts developed between management and HR.

Reviewed, evaluated, and determined qualification eligibility of applicants under appointment authorities for Title 38 Hybrid and Title 38 positions by following VHA regulations, OPM qualification standards, and the CFR.

Prepared and extended tentative and final offers to new hires.

Consolidated counteroffer information and provide guidance to management on legal options related to the change in terms to the counter.

Coded personnel actions in HR Smart.

Assisted a diverse applicant pool, employees, and Veterans with their questions regarding the application process or personnel action problems.

Advised and provided guidance on policies, procedures, and guidelines management and leadership.

Advised and provided guidance to managers, employees, and veterans regarding special hiring authorities.

Ensured leadership was updated on Policies regarding Human Resources.

Researched and provided guidance to other HR Specialist and Leadership.

Audited employee’s eOPFs when personnel action questions arose.

Prepared board packets and submitted for PSB recommendation.

Created new checklist for onboarding processes resulting in process improvement.

BAYNE-.JONES ARMY COMMUNITY HOSPITAL (BJACH) August 2010 – July 2014

1585 Third Street, Fort Polk, Louisiana 71456

HR Specialist GS-0301-09; 40+ hour work week, FT

Provided full range of HR advice, guidance, and support for managers and employees of federal community hospital including but not limited to all phases of recruitment and placement, staffing strategies, orientation and on-boarding, employee relations, training and development, knowledge sharing, benefits programs, problem solving, twice monthly DMHRSi and accounting classification input for new employees, and exit interviews.

Served as Medical Dept. Activities Liaison for civilian personnel matters. Prepare and process wide range of HR forms and actions in automated Defense Civilian Personnel Data System (DCPDS).

Processed requests for personnel actions (RPAs).

Trained and guide managers of Warrior Transition Unit (WTU), Deputy Commander, Nursing (DCN), and Deputy Commander, Administration (DCA) on preparing and submitting personnel and recruitment actions. Identify and drive ongoing improvements in processes and day-to-day activities. Serve as point-of-contact on complex benefits and HR related issues.

Strengthened support of all HR-related issues, analyzed, and provided effective assistance and guidance for managers and staff on complex information and matters.

Mitigated impact on jobs and employees due to changes in work environments, partnering with

Specialist in Fort Polk Civilian Advisory Center (CPAC) to develop effective solutions to management

problems.

Improved transition of new employees into organization, recommending streamlined procedures.

Contributed actively to front-line emergency management programs during Hurricanes Rita and Katrina.

Instrumental in highly successful launch of hospital's Completely Satisfied Campaign, providing expert input and feedback as active member of hospital's Customer Service/CARES committee; received +$65K from Office of the Surgeon General due to superior results of customer service feedback forms; program was lauded, by the Commanding General for setting the standard in customer service.

BAYNE-JONES ARMY COMMUNITY HOSPITAL (BJACH) July 2009 – July 2010

1585 Third Street, Fort Polk, Louisiana 71456

HR Supervisor • 40-hour work week, FT

Oversaw and led nine GS civilian HR staff. Provided full range of HR guidance and administration including advising military supervisors, staff, and counsel such as on HR/S1 responsibilities. Ensured 100% organization-wide adherence to EEO/EO principles, as well as all applicable laws, regulations, and policies. Addressed and. investigated allegations of prohibited discrimination, harassment, and retaliation.

Supervised staffing assessment mode and maintenance of table of distribution (TDA). Directed implementation of personnel programs, policies, and procedures for MEDDAC including manpower requirements.

Served as liaison for military personnel matters.

Maintained up to date on all regulations and directives on special pay incentives for soldiers. Prepared wide range of documents and reports.

Provided complete lifecycle HR support for entire organization, monitoring HRS systems and reports to ensure maximt.im accuracy and timeliness; included E-MILPO, EDAS, TOPMIS, MODS, and DMHRSi.

US Army, Varied Locations Stateside/Overseas December 1987 —July 2009

BAYNE-JONES ARMY COMMUNITY HOSPITAL

1585 Third Street, Fort Polk, 40+ hour, FT

Military HR Supervisor, Active Duty, Senior Noncommissioned Officer

Completed 22 years of Active Duty with the US Army in a variety of HR positions, culminating as Military HR Supervisor of BJACH overseeing wide range of HR policies and programs for +600 soldiers, civilians, and family members; including, but was not limited to, staffing, personnel actions, financial transactions, officer and enlisted assignments, awards, leaves, promotions, evaluations,' records, and on-boarding and exit processing.

Oversaw operation of multiple military personnel programs and 6 civilian HR staff, as well as 5 soldiers in management of BJACH and Warrior Transition Battalion (WTB).

Enforced and ensured compliance with all regulations, policies, and procedures. Monitored Electronic Military Personnel Office (EMILPO), Enlisted Distribution & Assignment System (EDAS), Total Officer Personnel Management Information System (TOPMIS), and Interactive Web Response System (IWRS). Pinpointed and reported any errors in operations to Defense Finance Automated System.

Ensured high-performance HR operations, expertly prioritizing, and assigning activities, and

Improved workflows, devising and implementing high-impact changes.

Boosted organizational knowledge of HR matters, researching, and providing clear explanations and interpretations of rules, regulations, procedures, and requirements.

Assured accuracy, completeness, and compliance of records and case documentation, Conducting total reviews. e Cultivated extensive knowledge of military pay regulations, practices, procedures, and policies.

References

Thomas Harris 1-505-***-**** ext. 2381 or 1-505-***-****

Assistant Human Resources Officer

New Mexico VAHCS

Evelyn McClure 1-505-***-**** ext. 2381

Lead, HR Specialist

New Mexico VAHCS

Theresa Wilson 1-518-***-****

Human Resources Specialist

Dr. Clare Compton 1-505-***-**** ext. 4261

Chief, Anesthesiology Service

New Mexico VAHCS

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