Call Center Customer Service
Resume:
Denise Walker
Saint Petersburg, FL *****
*********************@*****.***
Work Experience
Certified Massage Therapist
Denise Walker CMT - Clearwater, FL
October 2006 to Present
Traveling to clients homes for Swedish and Deep Tissue Therapies. Communicate with clients to learn about physical condition and symptoms. Maintained clean, safe and well-organized work environment. Developed treatment plans, taking into consideration clients' rehabilitation goals, preferred treatment methods and appointment frequency.
CBD Vape Manufacturing and Packaging
DistroMike Distribution - Clearwater, FL
April 2023 to January 2024
The position was in a Clean Room Warehouse environment where one manufactures, assembles, tests and packages CBD, Delta 8, HHC vapes.
Manufacturing
Production
Assembly
Quality Control
Quality Assurance
Packaging
Inbound Call Center Phone and Chat Customer Service Representative -Turbo Tax
Sitel Group - Clearwater, FL
December 2022 to February 2023
Seasonal Position. Inbound Customer Service Position Performing Phone, Chat and Email Customer Care, to Clients of Intuit Turb Tax Software. Using Salesforce Software, Slack, Email and other Company and Proprietary software to perform my responsibilities. Trulieve Inbound Call Center Customer Service Representative TRULIEVE Call Center ICOT Center - Clearwater, FL
April 2022 to July 2022
Medical Cannabis Dispensary Call Center
Answering inbound calls
Sales and Service
Customer Support
Data Entry
Verification
Educating patients on cannabis products and services Using Zendesk and Magento softwares as well as the Florida MMUR Registry to verify patients. Amazon Fulfillment Associate (Seasonal)
Amazon.com - Bakersfield, CA
January 2022 to February 2022
I worked in the Sortation Dept filling the computerized robots in a warehouse environment, with products that then would be sent to the packaging team.
This was a temporary position.
CBD Call Center Customer Service, Manufacturing, Assembly and Packaging Sisters of the Valley - Merced, CA
January 2018 to May 2020
Customer Service & Sales Call Center
Manufactured and filled containers of company CBD product line. Also worked in shipping/ packaged and prepared shipments to go out via USPS.
Answered Customer calls for sales and information on CBD products. Escalated issues to correct individuals when typical procedures did not achieve resolution. Reviewed back ordered products on daily basis, checking item availability and cleared shipping queues. Laundry/Housekeeping
Hampton Inn Suites - Pine Knoll Shores, NC
January 2017 to December 2018
Laundered Linens and Bedding.
Assisted the Housekeeping team to prep rooms for residents/tourists who visited the Atlantic Beach, NC Area.
Interacted pleasantly with clients and guests when performing daily duties. Furnished guests with clean linens and supplied rooms with toiletries as needed or requested. Maintained lobbies, guest rooms and halls, keeping safe environment for patrons. Removed soiled linens and articles from rooms and delivered to laundry area. Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays. Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Laundered sheets and removed stains to restore linens to pristine condition. Checked bathrooms, restocking towels, rugs and toiletries before guest check-in. Patient Care Technician
Oak Knoll Senior Living - Paradise, CA
January 2011 to March 2013
Performed all necessary and requested patient care procedures, including keeping rooms clean and neat, monitoring vital signs, and other fundamental care actions. Maintained medication, nutrition, and physical fitness regimen for appropriate patients. Caregiver/Personal Assistant
My Mother - Tucson, AZ
June 1994 to May 2010
I cared for my own Mother, who had Alzheimers Disease and Dementia. Certified Patient Care Technician
University of Arizona Hospital /Cancer Center - Tucson, AZ January 2004 to December 2005
Patient Care Tech.
ADL and Assisting patients
Patient Care.
Cardiac Telemetry
Phlebotomy
Mortuary Care
Customer Service to Families of patients.
Certified Pharmacy Technician (CPhT)
TMC Tucson medical center - Tucson, AZ
September 1997 to December 1998
In Patient Pharmacy
Outpatient Pharmacy
Filling prescription to the dispensing Pyxis machines on various units Data Entry
Compounding
Filling prescriptions
Phone work
Education
Diploma in Massage Therapy
Carrington College - Tucson, AZ
January 2006 to October 2006
Diploma in Nursing Assistant HHA
Tucson College - Tucson, AZ
July 2003 to January 2004
Diploma in Patient Care Tech
University of Arizona Medical Center - Tucson, AZ
October 2003 to December 2003
Diploma in Pharmacy Technician
Carrington College - Tucson, AZ
January 1997 to December 1997
Skills
• Magento
• Customer service
• Medical Terminology
• Zendesk
• Patient Care
• Live chat
• Data entry
• Customer support
• English
• HIPAA
• Microsoft Word
• Hospital experience
• Medical terminology
• Vital signs
• Assembly
• Quality control
• Quality assurance
• Restaurant experience
• Food service
• Communication skills
• Manufacturing
• Phone etiquette
• Blood banking
• Public health
• Computer skills
• Microsoft Office
• Logistics
• Writing skills
• Windows
• Retail sales
• Typing
• Analysis skills
Certifications and Licenses
Pharmacy Technician Certification
CPCT/A
Massage Therapy License
Assessments
Work motivation — Proficient
November 2021
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Proficient
November 2021
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
December 2021
Responding to customer situations in a retail setting Full results: Proficient
Attention to detail — Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Manufacturing fit — Proficient
January 2022
Measures the traits that are important for success in manufacturing roles Full results: Proficient
Home health aide skills — Proficient
April 2023
Providing care to patients in a home setting
Full results: Proficient
Medical receptionist skills — Proficient
July 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Warehouse safety — Proficient
May 2023
Using safe practices in a warehouse setting
Full results: Proficient
Written communication — Proficient
March 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Cleaner fit — Proficient
March 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Teamwork: Interpersonal skills — Proficient
April 2022
Responding to challenging team situations at work
Full results: Proficient
Scheduling — Proficient
March 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer service fit — Proficient
September 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Case management & social work — Proficient
May 2023
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Working with MS Word documents — Proficient
March 2023
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Basic computer skills — Proficient
November 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Administrative assistant/receptionist — Completed
September 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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