Data Entry Help Desk

Panagiotis Bithoulkas

Las Vegas, NV ***** *******@*****.***

Mobile: +1-702-***-****

READ THIS RESUME FIRST

OBJECTIVE STATEMENT:

Seeking a challenging position where I can apply my communication skills, technical expertise, and problem-solving abilities. As a versatile engineer with experience in HVAC, electrical, plumbing, and security systems, I am eager to learn and grow within a business and continue to improve. EDUCATION:

• Udemy – Python Bootcamp, Currently Attending 2023-2024

• EPA certification, OSHA 10 certification 2023

• Certification in Cloud Development, HTML, CSS, JavaScript IBM - Remote 09/2022 - 10/2022

• Certification in SQL Coding IBM - Remote September 2020 to November 2020

• Psychology College of Southern Nevada

• High School Diploma Carlmont High School

TECHNICAL SKILLS:

• HTML, CSS, JavaScript, Python, SQL, MySQL, Web services

• Cloud computing, HTML5, GitHub, GitLab

• Photoshop, Dreamweaver, Flash, Fireworks

• Excel, Word, PowerPoint, Windows

• Help desk, Customer Support, Data Entry

• Scheduling, Clerical work

• Administrative assistance

• Dispatching

• BMS Systems to Troubleshoot HVAC Systems in the building.

• Electrical Diagrams/ Blueprints, Plumbing Diagrams/ Blueprints, HVAC Diagrams/ Blueprints WORK EXPERIENCE:

Engineer Molasky Corporate Center - Las Vegas, NV 08/2022 to Present As an engineer at Molasky Corporate Center, I leverage my technical skills and knowledge to operate and maintain various building systems, such as HVAC, electrical, plumbing, and BMS. I troubleshoot and repair any issues, as well as collaborate with contractors and vendors for specialized solutions. I also communicate clearly and professionally with executives and tenants to ensure their satisfaction and comfort. Furthermore, I use Excel to track and analyze inventory, budgeting, and performance data for the building.

• Maintained and repaired HVAC, electrical, plumbing, and BMS systems for a corporate building

• Scheduled contractors and ordered parts as needed

• Communicated with executives and tenants for service requests and feedback

• Utilized Microsoft Excel spreadsheets to track inventory, budgeting, and performance metrics and entry data

• Using HVAC, Plumbing and Electrical Diagrams/ Blueprints to locate and Analyze/ Troubleshoot Equipment in the building based on specifications.

• Using BMS Systems to Troubleshoot and Repair HVAC systems in the building. Property Services/ Security Officer Molasky Corporate Center - Las Vegas, NV 04/2014- 08/2022

As a Property Services/ Security Officer at Molasky Corporate Center, I delivered a variety of services to enhance the safety, comfort, and convenience of all stakeholders. I performed a lot of Clerical work, such as front desk/ Help desk/ Customer support, taking phone calls and entering system data. Scheduling, data entry, dispatch, fixing parking machines, monitoring CCTV surveillance, creating access control badges, and transporting people and vehicles. I also acted swiftly and professionally to any emergencies or incidents that occurred on the property.

• Ensured a safe and secure environment for all employees, tenants and guests

• Guest Services

• Front desk/ help desk/ Customer support

• Spreadsheets using Microsoft Excel for scheduling and inventory

• Clerical work

• Database management/ Excel Spreadsheets

• Scheduling meetings

• Scheduling employees work weeks

• Every task in this position is a time sensitive or urgent task working with building management

• Answering/ transferring calls

• Taking down information

• Using Microsoft 365 / Word / Excel

• Emailing management or tenants

• Radio Dispatching to Security or other departments

• Having to inform staff and build tenants of emergencies via phone, radio or in person

• Making emergency calls when necessary

• Handled any odd jobs requested by employer including working alongside engineers on HVAC systems

• Maintained and fixed SKIDATA parking machines when needed

• Monitored CCTV and created access control system/badges for employees/tenants

• Drove employees/tenants/packages/vehicles to destinations Promoter LV Group - Las Vegas, NV 01/2012-02/2014 As a club promoter, I am responsible for attracting customers to various nightlife venues. I use social media, flyers, word-of-mouth, and other marketing strategies to create buzz and generate interest. I also negotiate deals with club owners and managers, such as discounts, commissions, or free drinks. I ensure that the guests have a great time and that the club meets its revenue goals.

• Provided excellent customer service to hotel guests and informed them about the costs and deals of the venue

• Directed guests throughout the casino and handled cash transactions 3rd key Manager / Stock/ Cashier Lee's Discount Liquor - Las Vegas, NV 06/2011-02/2012 As a 3rd key manager / stock/ cashier at Lee’s Discount Liquor, I performed various duties to ensure the smooth operation of the store. I provided excellent customer service, handled cash transactions, stocked shelves and coolers, and monitored CCTV for security purposes. I also assisted the store manager and supervisor with opening and closing procedures, inventory management, and staff training.

• To ensure that every customer is satisfied with great customer service

• Handling money.

• Stocking shelves and cooler in a neat and organized manor.

• Monitored CCTV

Greeter Job Placement- Verizon Wireless - Las Vegas, NV October 2010- May 2011 As a greeter at Job Placement- Verizon Wireless, I was the first point of contact for customers entering the store. I greeted and directed them to the appropriate department or staff member, and answered any general questions they had. I also acquired basic knowledge of different operating systems and data transfer and other methods for cellular devices.

• Customer service (greeting/ directing customers upon entry)

• Obtained general knowledge of Android, Apple and Blackberry operating systems

• Knowledgeable in data/information transfers between cellular devices Production/ Laborer Plastic Systems - El Paso, TX - July 2009 to February 2010 As a Production/ Laborer at Plastic Systems, I was involved in various aspects of the manufacturing process. I operated machinery to produce plastic products, inspected and packaged the finished material, maintained clean and safe work areas, and fabricated unused materials for recycling. I followed quality standards and safety procedures at all times.

• Operating machinery

• Inspecting and packaging material

• Maintaining clean factory work areas

• Fabrication of unused materials

Lot porter/Detailer Vista Chevrolet - Las Vegas, NV January 2008 to July 2009 As a lot porter/detailer at Vista Chevrolet, I was responsible for keeping the vehicles in the dealership clean and presentable. I washed and vacuumed the interiors, cleaned the tires and rims, and transported the vehicles to different locations as needed. I also maintained the ability to drive both automatic and manual transmissions.

• Washing/ vacuuming insides of vehicles

• Cleaning tires and rims of vehicles

• Transporting vehicles

• Maintained ability to drive both Automatic and Manual Transmissions.

Contact this candidate