Customer Service Front Desk
Resume:
Noor Saeed
Full time/Part time
Peoria, AZ
*****.**@*****.***
Excellent customer service and soft skills Proper writing and communication skills. Microsoft office products: Outlook, Word, Excel, and Power Point. 50 WPM Knowledge of transportation logistics . Resourceful bilingual call center representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Authorized to work in the US for any employer
Work Experience
Cactus cushion
Private company - Peoria, AZ
April 2020 to Present
Front desk agent take calls and place orders
LogistiCare
Phoenix, AZ
August 2020 to May 2021
I Scheduled reservations for participants of Medicare and Medicaid to their doctor's appointment's. Adhere to all requirements within the "statement of work" for each contract. Be available to all business needs with regards to work schedule and over time. Provide excellent customer service on every call. Achieve 95% or higher quality monitoring score, a monthly requirement. Picker/Packer
Inventory Clerk
Premium - Phoenix, AZ
June 2018 to May 2019
Inventory clerks work closely with people from other departments, especially the shipping staff. Working together to ensure the correct items get sent out from or received in the warehouse according to schedule keeps both supervisors and customers happy.
Front Desk Receptionist
Marriott International, Inc. - Phoenix, AZ
May 2017 to July 2018
A Typical Day At Work Consists Of Scheduling Rooms For Guests Coming In & Out Of Town. Making Payment Transactions With Card And Cash. I Would Also Answer Incoming Calls. Cashier/Customer Service Associate
Fry's Food Stores - Peoria, AZ
July 2016 to March 2017
Front and end cashier .
peroupm
Call Center Services - Glendale, AZ
November 2015 to December 2015
I Scheduled Reservations For Patients Of Medicare And Medicaid To There Doctors Appointments. Adhere To All Requirements With The "Statement Of Work" For Each Contract. Be Available To All Business Needs With Regards To Work Schedule And Overtime. Provide Excellent Customer Service On Every Call. Achieve A 95 % Or Higher Quality Monitoring Score, A Monthly Requirement. Picker
Amazon.com - Phoenix, AZ
November 2013 to December 2014
I Would Pick And Pack Customers Orders This Job Was Seasonal Only. A Typical Day At Work Consists Of, Picking And Packing Customers Orders It Was A Very Fast Paced Work Place. Education
High school or equivalent in nursing
Peoria High School - Peoria, AZ
December 2012 to February 2016
Skills
• Microsoft office (9 years)
• Front Desk (3 years)
• Front Office (4 years)
• Bilingual (2 years)
• Reception (2 years)
• Customer Service (4 years)
• Crew Member (4 years)
• Food Service (2 years)
• Inventory Clerk (4 years)
• Medical Records
• Medical Scheduling
• Medical Billing
• QuickBooks
• Sales
Languages
• English - Fluent
Certifications and Licenses
Driver's License
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