Customer Service Demand Planning

SKILLS

EXPERIENCE

LEE KYLES

WAVE PLANNER / ORDER PROCESSOR

***- ***-**** ************@*****.*** Cordova, Tennessee 38016-5221 Adept at driving process improvements and implementing DCMS systems at Nike Inc, I signi cantly enhanced work ow e ciency and customer service excellence. With strengths in analytical thinking and decision making, my strategies boosted operational productivity without compromising quality. My tenure at Nike BRD honed superior customer service and demand planning skills, establishing a track record of success.

• Analytical thinking • Performance monitoring

• Demand planning • Capacity planning

• Process improvement • Customer service

• Decision making

WAVE PLANNER

Nike Inc

Memphis, TENNESSEE

April 2020 - June 2023

Proactively identi ed potential risks associated with changes made to existing con gurations or new implementations within the Wave environment.

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• Maintain and updated hourly spreadsheet

• Monitored performance metrics to ensure optimal work ow throughout the organization's use of DCMS software. Developed strategies aimed at improving customer service levels when interfacing with external clients through use ofWave technologies.

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Montitor work ow hourly and make key decision when necessary to adjust resources, released pick waves and monitored the process from start to nished.

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Planned and coordinated the implementation of DCMS system across multiple departments, ensuring successful integration with existing systems.

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Collaborated with IT personnel to troubleshoot any hardware or software problems associated with Wave operations.

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Analyzed business processes to identify areas for improvement within the Wave platform, creating solutions that increased e ciency and productivity.

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• Monitored inventory levels to ensure timely delivery of materials. ORDER PROCESSING SPECIALIST

Nike BRD

Memphis, TENNESSEE

April 2007 - April 2020

• Created streamlined processes for order entry, wave processing, shipping, and inventory tracking.

• Collaborated with various departments to ensure accurate product pricing, availability, and shipment information.

• Identi ed discrepancies between invoices and purchase orders resulting from incorrect or incomplete information.

• Analyzed customer data to identify trends in order processing and develop solutions for improved e ciency. EDUCATION

REFERENCES

• Assisted in training new sta f members on the proper procedures for entering orders into the system.

• Utilized problem-solving abilities to troubleshoot issues related to order ful llment and delivery timelines.

• Developed superior customer service skills while processing orders and resolving customer inquiries.

• Streamlined return process by e ciently handling returns requests, refunds, exchanges and other adjustments.

• Ful lled orders based on priority, time and date desired by customers.

• Managed customer orders and inquiries in a professional and e cient manner. ASSOCIATE IN ARTS (A.A.) IN ACCOUNTING AND INFORMATION SYSTEMS

Rice Community College, Memphis

May 1988

References available upon request

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