Customer Service High School

Linda Davis

Altavista, VA *****

Phone: 434-***-**** ● Email: ***********@*****.***

EDUCATION

Bachelor of Arts Concentration: Healthcare

Management

Graduated: 03/2016

Clinton, IA

Advanced Diploma Concentration: Computer Applications Halifax County High School

Halifax, VA Graduated: 6/2003

EMPLOYMENT HISTORY

Shift Manager/Key Holder

07/2023-01/2024 Georgia Food, LLC 40 hours per

week Rustburg, Virginia

● Guarantee the safe keeping of keys and alarm codes. Unlocking the business for customers.

● Arming and disarming the alarm system, Inspecting the property and business for any safety or security issues.

● Securing money and other valuables in safes, Shutting down computers, Supervising work, cleaning, and deliveries outside of normal business hours.

● Overseeing daily operations, Ensuring the business is clean and organized.

● Assisting cashiers and service providers with customer service and transactions, Approving returns, and other complex customer requests. Balancing registers and recording closing financial information.

● Training new employees, Monitoring employee compliance to company and legal standards.

● Perform managerial duties if the general manager is unavailable. Create employee schedules, act as an emergency contact for alarm breaches and assist with inventory and supply ordering.

● Delegate tasks to employees.

Quality Leader/Shift Supervisor 11/2021 – 09/2023

Total Plastic Solutions 45 hours per week

Lynchburg, Virginia

Perform routine factory-based /quality standards inspections including cleaning inspection Pre-start, Line Start up inspection, Fabrication Inspection, Glass Integrity Checks, Foreign Body Inspections and GMP Audits.

● Ensure that operators are appropriately recording and tracking scrap and downtime.

● Train operators on work instructions and packaging instructions & ensure they are being followed.

● Train operators on quality alerts issued by the Quality Dept.

● Use independent judgment to determine if a part defect will meet the established quality standard parameters.

● Understand where to find customer specific requirements and ensure compliance. Perform hourly checks to ensure visual quality.

● Make recommendations based on the findings, for adjusting process conditions to ensure that quality standards are met.

● ISO 13485 Certified

● Use Data color, Micrometers, Calipers, Indicators, and other hand gages, Blueprint Reading/Load and run programs on Direct Computer Control (DCC)-CMM.

● Perform basic inspection on DCC-CMM/Probe calibration, Set up of part and/or fixtures, part alignment, measurement of part features, verifying part dimensions with data output from CMM.

● Perform various warehouse and production line functions to support the packaging of the company’s products.

● Lead Post Molding Operations, performing the essential final inspections of product to be palletized, labeled, and shipped.

● Write letters and attach reports for customer orders. Fills boxes with required quantity of correct product, printing corrected labels where discrepancies are found.

● Ensures that the quality of medical, and consumer products, are free from defects and meet company standards; printers are working properly, and date/lot code matches the product being packaged. Production Technician 06/2018 – 11/2020

Innovairre 40-60 hours per week

Forest, Virginia

● Set up, operated and troubleshooted automatic mail inserting machines.

● Responsible for ensuring personal production needs, exceeded our client's expectations for productivity, timeliness, and quality.

● Followed all job schedules and deadlines. Used different types of inserting equipment to insert client statements, invoices, checks, etc.

● Set up and operated Flow masters, W + D Inserters, Inkjets, Friction/Rotary Feed Stations, Videojet Print Mail Imaging System, tabber, Seal and Labeler, Pitney Bowes Meter/Mailing based on job specifications.

● Performed frequent quality checks during operation, Complete all required paperwork or system entries.

● Knowledge of HIPPA & maintained integrity.

● Completed all other tasks as deemed necessary.

Production Specialist 03/2006 – 05/2018

Abbott Laboratories 40 hours per week

Altavista, Virginia

● Operated, tested, and maintained various production equipment on an offshore platform.

● Worked with CMS contractors to resolve necessary eligibility discrepancies.

● Coordinated with Supervisor to develop production plan and determine workflow requirements while performing the active step-up supervisor role whenever necessary.

● Organized job trainings for production team to achieve desired goals.

● Periodic inventory cycle counting.

● Developed cost-effective production solutions while maintaining high quality and productivity.

● Performed root cause analysis of production issues and provided corrective actions.

● Ensured that final product met quality standards and customer specifications.

● Ensured that materials were used and handled appropriately to avoid scraps and keep the production facility clean and safe.

● Compliance with 5S and Standard Operating Procedures (SOPs).

● Operated the filler to assure proper filling of all products according to filling specifications, including maintaining proper fill weights and troubleshooting the system to maintain optimal performance.

● Operated capper and monitors/corrected any jams.

● Monitored pressure gauges, filler speeds and line conveyors.

● Completed product hookups between filling line and processing, completed product air blows/ water flushes as necessary to achieve timely batch changes with minimal fluid loss.

● Accurate documentation of all production and quality reports.

● Interpreted and responded to various alarm conditions on all filling and sterilizing equipment in a safe and timely manner.

● Operated the sterilizer system within required parameters, completes related documentation and monitors the specifications.

● Responsible for adhering to product isolation procedures and taking water samples.

● Responsible for reporting any abnormal equipment functions and product problems to supervision.

● Responsible for operating all equipment in a safe and efficient manner, reporting accidents/incidents and adhering to all corporate/division/plant policies, procedures, and guidelines.

● Cleaned bottle dryer and any related filler/sterilizer/capper/loader/un-loader/ labeler and case-pack equipment.

● Proactively identified and implemented production improvements in my areas of responsibility. TRAINING & TECHNICAL SKILLS

● Microsoft Word, Excel, PowerPoint, Access, Project, Outlook XP, Gmail, Google Drive, and Doodle.

● 5S, Healthcare Management, CGMP, Internal Audits, Root Cause Analysis.

● ISO 13485 Certified

● RF scanner, Lamination Machines, Scanners and Printers.

● Quality assurance, Cash handling, Customer service.

● Time management, Deductive reasoning.

● Continuous improvement, Insurance Sales, Critical observation.

● Retail sales, Data collection.

● Recruiting, Windows, Documentation review, Google Suite.

● Medical records, Leadership, Medical terminology.

● Dimensional inspection, Workday, Driving.

● Complex Business Telephone Systems, Photocopy, Fax.

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