Front Desk Receptionist
Resume:
Janica Hermerding
Ready to bring my enthusiasm and energy to your team.
Red Wing, MN
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Americinn Hotel-Red Wing, MN
July 2023 to April 2024
• Checking guests in and out.
• Receiving and managing reservations made online and via telephone.
• Verifying guests payment methods during check-in.
• Telling guests about on-site hotel amenities.
• Assigning rooms to guests and informing them of any specials offered by the hotel.
• Providing guests with information about the hotel.
• Keeping up to date of attractions that may be of interest to guests. Front Desk Receptionist
Holiday Inn Express and Suites-Red Wing, MN
October 2022 to April 2023
• Checking guests in and out. Receiving and managing reservations made online and via telephone.
• Verifying guests payment methods during check-in.
• Assigning rooms to guests and informing them of any specials offered by the hotel.
• Providing guests with information about the hotel.
• Keeping up to date of attractions that may be of interest to guests. Assistant Manager/Front Desk Representative
AmericInn Hotel-Red Wing, MN
August 2019 to October 2021
• Checking guests in and out.
• Receiving and managing reservations made online and via telephone.
• Verifying guests payment methods during check-in.
• Assigning rooms to guests and informing them of any specials offered by the hotel.
• Providing guests with information about the hotel.
• Keeping up to date of attractions that may be of interest to guests.
• On occasion run the night audit.
• Tell guests about hotel amenities.
• Worked at other sister-hotel properties doing the night audit shift. Resident Assistant
Potter Ridge Living Community-Red Wing, MN
September 2018 to March 2019
• Assisted residents with ADL's.
• Passed medications, light cleaning (laundry, picking up, and sweeping).
• Charting (both paper and electronic)
• Report to nursing staff and families.
• Help with feeding residents as needed.
• Assist with transferring from wheelchair to bed, or other seating options. Deli Associate/Cashier
Econo Foods-Red Wing, MN
May 2018 to September 2018
• Provide responsive, exceptional service to deli counter customers by answering questions, making recommendations, providing samples, and responding to requests.
• Slice, weigh, package, and price meats and cheeses.
• Prepare special orders and party trays.
• Clean the deli and various equipment we use in the deli, slicers, scales, fryers, rotisserie, and oven.
• Run the register and credit card machine.
• Cross trained to work in the bakery frying donuts, decorating donuts, and packaging for the bakery.
• Cross trained as a cashier.
Tanning Consultant/Key Holder
Reflections Tanning Salon-Red Wing, MN
December 2017 to May 2018
• Assessed customer needs, suggested tanning packages based off our conversations.
• Made appointments.
• Cleaned beds and tanning rooms/salon
• Promoted and sold various products, and offered protective eyewear and body lotions.
• Helped the stylist book hair and makeup appointments based off of client needs.
• Suggested products for them from her line available. DSP (Direct Support Professional)
REM-Red Wing, MN
September 2017 to December 2017
• Gave assistance with daily activities such as meal preparation and planning; medication administration; and personal cares.
• Accompanied individuals on outings in their community and help with transportation to work or other activities.
• Gave support with therapeutic and behavioral plans.
• Took clients to appointments as needed.
Resident Assistant (RA)
St. Crispin Living Community-Red Wing, MN
February 2017 to July 2017
• Assisted residents with ADL's.
• Passed medications.
• Light cleaning (laundry, picking up, and sweeping).
• Charting (both paper and electronic)
• Report to nursing staff and families.
• Help with feeding residents as needed.
• Assist with transferring from wheelchair to bed, or other seating options, including using hoyer lift.
• CPR/First Aid and Certified Home Health Aide
Receptionist
St. Crispin Living Community-Red Wing, MN
September 2016 to February 2017
• Welcomed visitors by greeting them, in person or on the telephone.
• Answering or referring inquiries.
• Directed visitors by maintaining employee and department directories; giving instructions.
• Maintained security by following procedures; monitoring logbook, and issuing visitor badges.
• Kept a safe and clean reception area by complying with procedures, rules, and regulations.
• Scanned and filed confidential resident medical records.
• Collected and completed DHS fingerprinting and background checks Assistant HR Coordinator
Advance Services, Inc-Stanton, MN
May 2014 to August 2014
I worked for Advance Services Inc, a temporary employment agency, at Syngenta Seeds in Stanton, MN. As a Assistant HR
Coordinator my duties included but were not limited to the following:
• Substantiating applicants skills by administering and scoring tests. Scheduling examinations by coordinating appointments.
• Welcoming new employees to the organization by conducting orientations.
• Providing payroll information by collecting time and attendance records.
• Maintaining employee information by entering and updating employment and status-change data.
• Provided secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.
• Maintained employee confidence and protects operations by keeping human resource information confidential.
• Maintained quality service by following organization standards. Contributed to team effort by accomplishing related results as needed. Education
High school diploma
St croix Central - Hammond, WI
August 1985 to May 1990
Skills
• Home Care
• Medication Administration (5 years)
• Night Audit (4 years)
• Meal Preparation (10+ years)
• Laundry (10+ years)
• Patient Care (5 years)
• Front Desk (5 years)
• Alzheimer's Care (4 years)
• Nursing
• Cleaning Experience (10+ years)
• Caregiving (10+ years)
• Hospice Care (5 years)
• Human Resources (2 years)
• Dementia Care (4 years)
• Memory Care (4 years)
• Vital Signs (10+ years)
• Office Management (6 years)
• Hotel management (3 years)
• Hospitality management (3 years)
• Customer service (10+ years)
• Phone etiquette (10+ years)
• Guest services (10+ years)
• Sales
• Problem solving
• Time management
• Schedule management
• Email communications
• Management
• Cash register
• Retail sales
• Guest services
• Human resources
• Leadership
• Front desk
• Sales management
• Hospitality
• Documentation review
• Hotel experience
• Childcare
• Office management
• Experience working with students
• Retail management
• Vital signs
• Medical records
• Hoyer Lift
• Microsoft Office
• Writing skills
• Communication skills
• Cash handling
• Supervising Experience
• Microsoft Outlook (8 years)
• Data entry (10+ years)
• Conflict management (10+ years)
Certifications and Licenses
Driver's License
September 2023 to September 2027
I've had it continuously since I was 18, never loosing it. I just renewed it on my birthday this past September.
ServSafe Food Protection Manager Certification
May 2024 to May 2029
ServSafe Food Protection Manager Certification
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