Public Relations Administrative Assistant
Resume:
Kristina L. Barker
South Ogden, Ut 84405
My name is Kristina Barker. I am interested in pursuing a career as an Receptionist/ Administrative Assistant/ Public Relations Representative. My background consists of years of experience in Sales, Customer Service, Public Relations and Management. I enjoy helping and working with people. I am professional and I understand the importance of discretion, and being kind and courteous. I am loyal and a team player. I would enjoy and be excited to contribute to a positive work environment.
Work Experience:
Floorings Of Morgan - 167 N Commercial St, Morgan Utah, United States 10/01/2019- Current Manager, Receptionist, Customer Relations. 35-40 hrs wk
Duties, Accomplishments and Related Skills:
Currently, I am the Office Manager and Salesperson at Floorings of Morgan, where we sell and install all types of flooring products to individuals and commercial business’s. My duties include sales, answering the phone, greeting customers, scheduling installation appointments, customer and public relations, book keeping, record keeping, billing, collections, advertising, maintaining the store, and selling the flooring products. I handle all of the billing and collections, and maintaining all of the customer’s records and information. I work with customers over the phone and in person on a daily basis. I handle appointments and scheduling for 3 installers. I also attend all public relations events for Floorings of Morgan.
Department of Veterans Affairs-Veterans Benefits Administration
550 Foothill Dr Salt Lake City, UT 84158 United States 08/2011 – 10/01/2015 40-50 hrs wk ( mandatory overtime)
Rating Veterans Service Representative
Duties, Accomplishments and Related Skills:
I was promoted to the Ratings Veteran's Service Representative position August 2011, and worked as a Ratings Specialist until 2015. Working for the VBA, I gained the knowledge of VA benefits and programs to include ancillary benefits associated with compensation and pension claims. I maintained 96% or higher accuracy at this position. My quality was at the exceptional standard level. I have the ability to interpret and analyze material and make decisions from the analysis. I have a strong knowledge of Federal, State and local laws, regulations, policies, guidelines, procedures and judicial determinations applicable to Veterans benefits programs and the relationship. I gathered and analyzed the Veterans records and then evaluated the data and made Rating decisions based on the information provided in the Veterans file. I communicated in writing with people from a variety of backgrounds and education levels with varying levels of understanding in the office, and outside of the office. I also have the ability to communicate orally with people from a variety of backgrounds. This includes individuals and groups with varying levels of education and competence. I was required to plan and accomplish work independently with minimal supervision or guidance. I planned and managed my own work and I carried out assignments effectively so that deadlines were met and work was produced systematically and in a manner timely manner. My duties include researching, interpreting, and analyzing Veterans Files and medical records and interpreting and implementing government regulations and laws and thereby determining disability ratings and granting or denying disability benefits based on the evidence presented in each case. I have the ability to collaborate with others to accomplish goals in a team atmosphere, by demonstrating the ability to interact with teams in a constructive, cooperative, and consensus building manner. My Master's Degree in Business (MBA) has assisted me in many ways. I have participated in and I have developed improvements in or designed new work methods and procedures in a team atmosphere and on my own through my education and work experiences.
Department of Veterans Affairs-Veterans Benefits Administration
550 Foothill Dr. Salt Lake City, UT United States 04/2010 - 05/2011 40 hrs wk
Legal Administrative Specialist
Duties, Accomplishments and Related Skills:
My duties as a Legal Administrative Specialist included counseling and advising Veterans and their dependents regarding the benefits offered by the VBA, and other organizations affiliated and concerned with Veterans. In this position through daily interactions, I would analyze and interpret material and assist the Veteran in making the best decisions and understanding their benefits. I communicated with people from a variety of backgrounds and with varying levels of understanding on a daily basis. It was my job to successfully resolve customer Inquiries. We are required to investigate and interpret several documents and records in a short amount of time and find the correct and best solution to their Inquiries. It is through this process that I also explained and helped them understand the VBA decisions, and at times provided the correct referrals. This has increased my skills in Customer Service and IT work.
Qwest Dex/ Uswest Salt Lake/ Ogden UT 84401 United States 03/1999 - 02/2002 40 hrs wk
Executive Advertising Consultant
Duties, Accomplishments and Related Skills:
I maintained and managed over 1200 account annually in the Ogden, Wyoming, and Cache Valley area. I handled all of the customer's yellow page advertising needs. I was required to plan advertising campaigns, develop solutions for the client and present proposals to the clients, and provide appropriate reporting to management. I secured and handled new and existing contracts. I sold advertising, and I assisted customers in developing, interpreting and analyzing their ads for various types of business's, (Doctors, Lawyers, Carpet Cleaners, Landscaper, Towing Companies, etc.) I earned the clients trust, and I was able to troubleshoot, interpret, and analyze the client's issues and provide recommendations for resolution. I consistently exceeded company set goals and expectations while increasing and maintaining my customer service skills.
Sam's Club Wall Ave Ogden, UT 84401 United States 04/1997 - 02/1999 40 hrs wk
Advantage Coordinator
Duties, Accomplishments and Related Skills:
I managed the Marketing of Advantage Memberships for the Ogden area and parts of Wyoming. I would meet with the CEO, or Public Relations personnel at various large business's ( Examples: Autoliv, Parker Hannifan, Jetway, Sorensen Construction, etc.) and I would ask if I could set up a membership drive in their lunch rooms, or at a meeting. I would then sell their employees memberships to Sam's Club at these membership drives. I was required to communicate in writing with people, both clients and co-workers. I scheduled and set up these events independently. I developed the posters, and flyers for these events increasing my computer and IT skills. I kept myself visible and active with all current and prospective clients by communicating orally and in writing, and by attending civic and community functions and representing Sam's Club monthly at the Ogden Chamber of Commerce meetings. I also stayed in touch with the community through writing several letters on a daily basis. I maintained and developed customer service and public relation skills. I was also on the Hiring Committee. My duties were to ensure that staff were appropriately selected, utilized, and developed. I conducted several interviews, called references and participated and evaluated training programs for new employees. During the training process of the new hires, I did plan, distribute, coordinate, and monitor work assignments. I did evaluate work performance and provide feedback to Management on their performance.
Education:
University Of Phoenix Layton, UT United States Master's Degree 05/2010 GPA: 3.5 of a maximum 4.0
Major: (MBA) Masters In Business Administration
Weber State University Ogden, UT United States Bachelor's Degree 08/2004 GPA: 3.1
Major: Bachelor of Science in Technical Sales
Affiliations/Achievments:
-Employee Association of Veterans Benefits Administration, Salt Lake City, Utah 2010-2015
-QRT (Quality Rating Team) 2011-2015
-Liaison in VSC - Exceeding all current Quality Goals as a Rating Specialist with 96% or higher accuracy. 2011-2015
- Exceeded All Current Legal Administrative Specialist Monthly Review Goals 2010-2011
- Party Planning Committee- AvBA Ratings Team 10/2010- 10/2015
-Junior League - Member from 2006-2008/ Grant Writing C
-Maintained or Exceeded Sales Quota at Qwest Dex 1999-2002 (Worked one on one with business owners/customer service on a daily basis.
-October 1997 Sam's Club Store Employee of the Month
-Chairperson Of the Spirit Committee at Sam's Club 1997-1999 (Delegated money for charities)
-Member of the Hiring Committee at Sam's Club (Interviewed and hired new store employees) 1997-1999
References Available Upon Request
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