Customer Service Team Lead
Resume:
Tammie Leach
Team Lead
Charlotte, NC *****
***********@*****.***
Seeking a responsible position with unlimited
growth and potential.
Authorized to work in the US for any employer
Work Experience
Uber/Lyft Driver
Uber/Lyft/Doordash/Postmates - Charlotte, NC
January 2019 to Present
Providing a smooth ride while giving excellent customer service by going above and beyond driving people to their destinations
Team Leader
Spencer's Gifts - Charlotte, NC
August 2014 to December 2018
Successfully managed staff of 25-40 pickers.
Accurately picked, packed and shipped orders.
Effectively trained new staff.
Effectively communicates with leadership.
Efficiently managed work volume within department. Monitor HOT orders to ensure timely completion.
Trained in Redd works and Infor.
Ability to work in multiple departments of warehouse. Machine operator
Kevin's Wholesale - Scranton, PA
August 2012 to May 2014
Operated 8-15 head machine.
* Followed customers order for placement of logo.
* Programed machine.
Cashier
Dunkin Donut - Scranton, PA
July 2009 to August 2012
Customer service.
*Overnights.
* Clean and set up for the next morning.
Assistant Manger
Scranton Rose Company - Scranton, PA
April 2002 to July 2009
Arrange flowers.
*Customer service.
*Open/close the store.
*Trained new employees.
*Processed end of day paperwork, banking, and scheduled employees for next week. Location Manger
The Noerr Programs - Dickson City, PA
July 2000 to December 2004
managed staff of 12-14 employees.
*Processed end of day paperwork including cash and closing set.
*Shot and processed digital photos.
*Took nightly inventory, banking, payroll, and scheduled employees for upcoming week. Store Manger
Dollar Bazzar - Dunmore, PA
April 2002 to October 2003
Managed staff of 8-10 employees.
*Processed end of day paperwork including cash and open/close store.
*Scheduled employees for upcoming week, banking, payroll, and training. Telemarking Sales Representative
Future Call - Scranton, PA
April 1995 to October 1999
Sold various products to clients from a select client list.
*Entered client information into the computer system.
*Trained new employees on current jobs.
Education
High school or equivalent
Scranton High School - Scranton, PA
May 2002
Baxter High School - Baxter, TN
1990 to 1994
Skills
• Over 15 years Management Experience Bookkeeping and Payroll Processing using ADP Program Over 3 years Forklift Experience; including training and observations (Sit-down, Stand-up, Reach, Walkie-Riders) Microsoft Office (Word, Excel, Outlook) Customer Service, Shipping and Receiving, Warehouse/Manufacturing Experience Reddworks and WMS Experience (10+ years)
• Cash Handling
• Management
• Organizational Skills
• retail sales
• Inventory
• Microsoft Office
• problem solving
• Training
• English
• Supervising Experience
• Leadership
• Quality Assurance
• Machining
• Team Management
• Warehouse Experience
• Merchandising
• Recruiting
• Administrative Experience
• Conflict Management
• Budgeting
• Employee Orientation
Additional Information
Skills *Bookkeeping
*Data Entry
*General Office Skills
*Excellent Communication Skills
*Retail Sales Experience
*Customer Service
*Self Motivated
*Word
*Microsoft Works
*Excel
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