Medical Records Customer Service

Mary E. Steen

*************@*****.***

P.O. Box *64 Westville, New Jersey 08093• (856) 848 – 9381 (Home) • (856) 905 – 2584 (Mobile)

Professional Profile

Motivated individual with over fifteen years of dedicated managerial customer service and office skills. Equipped with strong knowledge of government and commercial insurance guidelines as well as medical billing and coding.

Core Knowledge

Government Insurance Guidelines Private Payer Guidelines Medicare/Medicaid Guidelines

Medical Terminology Anatomy and Physiology Medical Abbreviations

Diagnostic Coding Procedural Coding HCPCS (Level II) Coding

Medical Records Revision Electronic Medical Records Computerized Billing

Electronic Claims Submission UB04 (Inpatient Claims) CMS-1500 (Outpatient Claims)

Typing Filing Payment Posting

HIPAA Bylaws OSHA Guidelines Medical Ethics

IDX Training EMR Training EPIC training

Education

Harris School of Business Cherry Hill, New Jersey 2012 – 2012

Health Claims Specialist Diploma

Philadelphia Community College Philadelphia, Pennsylvania 1981 - 1983

Early Childhood Education Associates Degree

Professional Experience

WaWa Food Markets 05/1994 – 12/2011

Assistant General Manager

Xerox Cherry Hill, NJ 09/2013-11/2014

OE-Benefits Specialists

Thomas Jefferson Hospital 01/2015-Present

Administrative Coordinator

Schedules patient appointments via EPIC automated scheduling system and checking out patients after office visits.

Answers telephone, registers patients, verifies insurance coverage, and collects fees.

Creates accurate and complete appointments.

Reviews/verifies patient demographics are updated and documents patient demographic changes and enters into system in a timely manner.

Ensures that all patient information is accurate and complete.

Answers incoming calls related to patient care and assists with resolution via electronic (Epic) and non-electronic correspondence with providers a well as callbacks to patients/families/other parties.

Scans and faxes documents into patient’s charts.

Interacts with co-workers, visitors and other staff consistence with the hospital policy.

References upon request

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