Data Entry Customer Service

Shacrese Holmes

*********@*****.*** 737-***-**** Pflugerville, TX

SUMMARY

Seasoned professional with 16 years of diverse experience, adept in data entry, customer service, and document handling. Excelled at Neubus as a Production Clerk, ensuring accurate data management for Texas Human Health Commission clients. Seeking Data Entry/Customer Service role, leveraging strong multitasking and communication skills honed across various customer-facing positions. WORK EXPERIENCE

Door Dash & Postmates Austin, TX

Delivery Driver Mar 2020 - Present

• Ensure timely and accurate delivery of food orders to a diverse customer base, maintaining high satisfaction rates.

• Navigate efficiently through urban environments to optimize delivery routes and reduce wait times. National Western Life Austin, TX

Remote Licensing Clerk Jun 2022 - Mar 2023

• Managed document control by efficiently uploading insurance paperwork and maintaining accurate client address records.

• Enhanced client relations through prompt and professional response to inquiries via phone and email correspondence.

• Streamlined account management processes by developing and maintaining detailed spreadsheets in Excel. Nadine West Austin, TX

Warehouse Worker May 2019 - Jul 2020

• Efficiently sorted clothing items and managed tagging processes to ensure product readiness for distribution.

• Constructed and organized boxes and shelving units to optimize warehouse space and accessibility in line with inventory requirements.

• Updated inventory systems through accurate data entry, maintaining real-time stock levels and supporting inventory control measures.

Fast Dash Delivery Austin, TX

Delivery Driver Aug 2019 - Apr 2020

• Ensured timely and accurate delivery of packages by effectively coordinating pick-up schedules and routes.

• Maintained responsibility for the safe transportation of goods, adhering to strict delivery timelines and quality standards.

FACEBOOK Austin, TX

Remote Facebook Politics Apr 2018 - Nov 2019

• Monitored social media content to identify and flag political material, ensuring adherence to community guidelines and protocols.

• Maintained platform integrity by vigilantly regulating user posts for compliance with established standards. TELUS INTERNATIONAL/NETFLIX Austin, TX

Tech 1 Mar 2017 - Jun 2019

• Provided comprehensive technical support to customers via phone, resolving issues and ensuring customer satisfaction.

• Managed multi-channel communication by effectively responding to customer inquiries through email and live chat.

• Maintained front desk operations, including welcoming and assisting visitors, to uphold a professional business environment.

Toys 'R' Us Austin, TX

Overnight Stocker-Shipping & Handling Packages Oct 2017 - Mar 2018

• Efficiently managed inventory by unloading and organizing merchandise, ensuring accurate restocking of the sales floor to optimize product availability.

• Executed ship-from-store operations, diligently packaging goods and preparing them for shipment, maintaining a focus on prompt and accurate delivery to customers. Endurance Austin, TX

Live Chat Agent Jul 2016 - Jul 2017

• Managed multiple customer inquiries simultaneously, consistently responding within a three-minute window, and efficiently modified account information to meet client requests.

• Facilitated secure online transactions by installing SSL certificates and maintained front desk operations, including guest registration, mail handling, and document management tasks. Meltzers Austin, TX

Cashier, Expo & Food Runner Jun 2015 - Feb 2016

• Accurately managed financial transactions, ensuring the cash drawer balanced and customers received the correct change.

• Coordinated order assembly and delivered meals to guests promptly while accurately fulfilling beverage orders. HEB Austin, TX

Cashier & Returns May 2010 - Oct 2014

• Efficiently processed customer transactions, maintaining a reputation for rapid checkout and return services.

• Demonstrated exceptional customer service skills by effectively managing and resolving customer concerns during checkout.

• Ensured store organization by promptly returning misplaced items to their appropriate locations. VPA Austin, TX

Medical Assistant Oct 2012 - Apr 2013

• Coordinated patient communication, efficiently managing appointment scheduling and follow-ups to enhance patient engagement and service quality.

• Executed clinical tasks including specimen collection and processing while maintaining accurate patient records, ensuring compliance with healthcare protocols.

Hoover's Cooking Austin, TX

Host, Expo & Runner Mar 2008 - Oct 2012

• Managed the efficient seating of guests according to designated floor plans, ensuring a smooth flow of service and customer satisfaction.

• Coordinated accurate assembly and timely delivery of food orders to guests, maintaining high standards of presentation and quality.

• Assisted in maintaining restaurant cleanliness by supporting clearing and resetting tables, contributing to a welcoming dining environment.

Short Stop Austin, TX

Cashier, Cook & Food Prep Jun 2006 - Sep 2007

• Accurately processed customer transactions and ensured order accuracy while maintaining a clean and organized work environment.

• Prepared and packaged food items efficiently, adhering to safety and quality standards. Neubus Austin, TX

Production Clerk Feb 2021 - Oct 2022

• Managed document control processes, ensuring accurate scanning, uploading, and data entry prior to submission to client deliverables.

• Maintained effective communication with clients through prompt email correspondence and real-time chat support.

• Upheld stringent data integrity standards in collaboration with the Texas Human Health Commission to meet client expectations and requirements.

EDUCATION

Everest Institute Austin

Associate in Medical Assisting

Austin, TX

Jun 2012

Austin Can Academy Austin

High school diploma

Austin, TX

Jun 2010

CERTIFICATIONS

Driver's License, Non-CDL Class C None

SKILLS

Medical Terminology • Office Medical • OSHA Standards • Pharmacology • Toxicology • Customer Service • Typing • IT Support • Technical Support • Windows • SSL • Linux • Microsoft Windows Server • Operating Systems • Microsoft SQL Server • Network Support • Windows • Computer Networking • Customer Service • Communication Skills • Customer Support • Document Management • Google Suite • Help Desk • Software Troubleshooting • English • Box Truck • Analysis Skills • Phone Etiquette • Recruiting • Account Management • CRM Software • 10 Key Typing • SharePoint • Accounting • Hospitality

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