Project Manager Customer Service IT Help Desk IT Support

PAUL D. GREUTMAN

Hamilton, OH ***** Cell: 513-***-**** ****.********@*****.***

PROJECT COORDINATION / MANAGEMENT TRAINING

Effective projects coordinator and trainer with 15 years’ experience in electronics maintenance applications and 22 years’ experience in SCO/HP/AIX/Linux UNIX environments. Requires minimal supervision.Works well independently or in a team environment. Experienced in international travel.

SKILLS

Team Management

Quick Learner Dependable Punctual

Motivator Mentor Coach

Instructor On-Site Training

PROFESSIONAL EXPERIENCE

Sales/Miscellaneous June 2020 – June 2021

Attempted my hand at sales in the insurance industry. Took the course and got my license. Learned that sales was not in my future. It was a great learning experience, but I did resign and allow my license to lapse.

After months of not being able to find a job, I “retired” Not where I want to be. To fill the gap and just have a reason to get out of bed, I took a position with Kohl’s. There, I worked Customer Service and cash register. I resigned from that position to seek something more meaningful.

Georgia-Pacific Corporation, Atlanta, GA (work remotely) October 2004 – June 2020

Project Manager (2016 – 2018)

Worked as a Project Manager after IT restructure in 2016.

Senior Business Analyst/Trainer (2004 – 2016, 2018-2020))

Managed Amazon/warehouse installation project coordinating between IT and warehouse group.

Led the project to upgrade all GP sites to the MySQL version of Kiwiplan. Troubleshot software issues and fixed by either repairing corruption in database, training, changing parameters or coordinating code changes with vendor.

Coordinated/tested database change from ISAM to MySQL with zero downtime.

Wrote test scripts for software upgrades and comparison.

Served as Project Manager for installation/conversion of La Mirada facility from a sheet feeder to a box plant. Installed PCS and system interfaces for 2 new machines. Assisted Kiwiplan and machine vendor in establishing new protocol for all future installations in Georgia-Pacific, as well.

Trained supervisors, customer service, scheduling and crews on proper use of PCS.

Performed SCO to Linux upgrades.

Conducted administrative functions on Linux platforms Trained users on new applications.

Documented and wrote new procedures and training aids.

Recommended changes in business practices which increased productivity and profitability.

Wrote shell scripts which enhanced and customized the functions of the software.

Installed new plants as they were acquired. Trained all users in the aspects of using Kiwiplan.

Setup new Quality Tests. Set standards for Quality Tests of corrugated product.

PAUL D. GREUTMAN ****.********@*****.*** Page Two

ADDITIONAL RELEVANT EXPERIENCE

KIWIPLAN, INCORPORATED (1997-2004), CINCINNATI, OH

Software/Hardware Installation and Support

OVERHOFF TECHNOLOGY CORPORATION (1995-1997), MILFORD, OH

Engineering Technician

DIEBOLD, INCORPORATED (1994-1995), CINCINNATI, OH

Customer Service Engineer

UNITED STATES AIR FORCE, WRIGHT-PATTERSON AIR FORCE BASE (1982-1994), OH

High Frequency Communications Operator/Maintainer

Flight Systems Engineering Technician - Quality Assurance Evaluator

Aircraft Communications Shop

EDUCATION

135 hours toward Bachelor of Science (BS) Electrical Engineering

Wright State University

Associate of Arts (AA), Business Administration

Northwest Technical College

PROFESSIONAL DEVELOPMENT

Avionics Communications Systems Specialist

Technical Publications

Preparatory Course

Supervisor Safety Course

Managing People Effectively

Communications and Counseling

NCO Leadership School

Principles of MIL-STD-1553B

SCO Administration 1

SCO Administration 2

SCO Shell Programming

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