Customer Service Experience

Tonia Tenille Cole

Atlanta, GA, US *************@*****.*** 470-***-****

SUMMARY

Experienced customer service professional with over 15 years of experience providing excellent customer service and support. Proven ability to handle inquiries and resolve complex customer issues. Adept at developing strong relationships with patients and providing courteous, timely service. We are committed to understanding patients' needs and delivering a personalized customer experience.

EXPERIENCE

Externship - Otolaryngology

Emory Hospital ENT Department May 2024 - June 2024, Atlanta, GA

Building rapport with patients of all ages and taking their medical history. Administering medications, ordering, and collecting specimens. Performing physical exams including microscopic and endoscopic exams. Documenting patient medical records accurately. Reviewing and revising treatment and therapy plans. Assisting with arrangements for hospital admissions and discharges. Other duties as assigned by the physician, while ensuring compliance with all legal, regulatory, and clinical policies and procedures.

Cashier

The Fresh Market December 2018 - June 2019, Atlanta, GA

Engage with our guests to understand their wants and needs to assist them in creating their meal solutions. Maintain knowledge of products and weekly ad items throughout the store and collaborate across departments to assist guests. Ensure that excellent products are available for our guests by inspecting store products for proper rotation, cleaning, and sanitation procedures, and completing necessary reports.

Catering Server

Levy Restaurants June 2014 - October 2016, Atlanta, GA

Welcome guests and get ready for events with the staff. Return all catering equipment to storage and restock pantry deliveries. Collect food from the kitchen to set up the room in time for the guests. Clean up and break down after every shift on Game Days."

EDUCATION

Medical Assistant Diploma

Georgia Piedmont Technical College • Clarkston, GA • 2024 • 3.4

High School Diploma

Minor in General Studies • Ashworth College - James Madison High School • Norcross, GA • 2021 • 2.75

CERTIFICATIONS

Telehealth for Healthcare Providers April 13, 2024

SKILLS

Customer service

Computer literacy

Foodservice

Communication skills

Restaurant experience

Time management

Documentation review

Microsoft Excel, Microsoft Word

Guest Services

Leadership

Hotel Hospitality

Medical Terminology

Remote CSR

BLS (CPR and AED)

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