Customer Service Data Entry

Professional Summary

Skills

Work History

MICHELLE VALDEZ

*** ****** *****, ***** ****, TX 75104 (C) 214-***-**** **************@*****.*** Patient and empathetic customer service representative with extensive background in conflict resolution and customer care. Desires a customer service role.

Cash handling expertise

Rapid 10-key data entry

Goal-oriented

Self-sufficient

Positive

Creative problem solver

Exceptional communication skills

MS Windows proficient

Quick learner

Strong client relations

Proficient in cash management

Clerk 09/2017 to 02/2018

Barri Financial – Dallas, Texas

Collected member loan payments.

Handled various accounting transactions.

Sold cashier's checks, traveler's checks and money orders. Answered telephone inquiries on products including checking, savings, loans. Rapidly and efficiently prepared customer and ATM cash and change orders. Office assistant 06/2017 to 09/2017

Vincent & Associates – Dallas, TX

Opened and properly distributed incoming mail.

Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction. Greeted customers and visitors in-person and via telephone calls. Scheduled office meetings and client appointments. Assisted attorneys with organizing with reports.

Contacted clients to schedule appointments and discuss the progress of cases. Food Service 02/2014 to 06/2017

Dallas Independent School District – Dallas, TX

Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time. Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets. Reported to each shift on time and ready to work.

Prepared all food orders within a 2-3 minute time frame. Verified that prepared food met all standards for quality and quantity. Strictly followed all cash, security, inventory and labor policies and procedures. Followed food safety procedures according to company policies and health and sanitation regulations. Office Clerk 05/2013 to 10/2013

Wildflower Apartments – Dallas, Texas

Opened and properly distributed incoming mail.

Introduced and monitored effective lease renewal programs. Verified income, assets and expenses and completed file tracking sheet for each applicant. Completed final move-out walk-throughs for tenants. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Office Clerk 02/2010 to 10/2010

West wind apartments – Irving, Texas

Opened and properly distributed incoming mail.

Introduced and monitored effective lease renewal programs. Audited files and reported any issues requiring follow-up to program manager. Carefully screened applicants for tenancy.

Executed customer transactions, including deposits, withdrawals, money orders and checks. Customer Service Associate 11/2005 to 11/2010

Family Dollar – Dallas, TX

Communicated with vendors regarding back order availability, future inventory and special orders. Demonstrated use and care of merchandise.

Greeted customers and ascertained customers' needs. Maintained records related to sales.

Stocked shelves and supplies and organized displays. Answered questions regarding the store and its merchandise. Prepared sales slips and sales contracts.

Organized racks and shelves to maintain the visual appeal of the store.

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