Customer Service Nursing Assistant/PCT
Resume:
TONJA N. BROWN
***North BAKER St GLENNVILLE, GA *0427
*********@*****.***
Professional Summary
Reliable and dependable with great background and work ethics.
Dedicated leadership and teamwork experience combining management and customer service expertise.
Looking for a position in a fast growth company.
Hard working, Friendly and enthusiastic.
Maintains neatness and organization at all times.
Able to learn new tasks quickly and proficient in growing key customer relationships.
Represent establishment with friendly, professional demeanor at all times.
Skills
English Language
Writing
Active Listening
Customer and Personal Service
Speaking
Time Management
Computers and Electronics
Critical Thinking
Learning Strategies
Reading Comprehension
Communications and Media
Experience
Cook November 2020- Present
Pineland Behavioral Health-Glennville, GA
Cooked food products following established instructions for preparation of particular menu items.
Stored food at proper temperature as required by food safety regulations.
Handled daily checklists consistently, including cleaning and restocking requirements for efficient kitchen operations.
Ordered, stocked, and utilized spices and ingredients as called for.
Cooked items to correct temperatures to minimize risk of food-borne illness.
Measured ingredients required for specific food items being prepared and minimized waste to control costs.
Cleaned surfaces regularly to prevent spread of illness or cross-contamination between raw and cooked products.
Adjusted recipes to incorporate changes due to customers’ allergies or specific requests.
Worked well with front-of-house staff to consistently meet customers’ needs.
Cleaned and disinfected food preparation areas, workstations, and equipment.
Certified Nursing Assistant July 2019- November 2020
Optim Medical Center Tattnall - Reidsville, GA
Worked with patients to assure that they participated in exercises and therapeutic
activities.
Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature.
Helped residents with daily living tasks including feeding, dressing, and personal hygiene.
Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities.
Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising.
Observed condition of patients by examining them, including checking of existing conditions, such as open wounds or detecting blood in the urine.
Responded appropriately to family members when discussing patient care and instructions for discharge.
Smoothly managed basic patient support, including emptying bedpans, recording intake and output and serving food trays.
Maintained case notes to document resident progress and condition.
Displayed effective communication skills in initiating and maintaining therapeutic relationships with patients.
Responded appropriately to symptoms and behavior.
Documented clinical information in patient medical records daily.
Individual support worker May 2015- July 2019
Pineland Mental Health-Glennville, GA
Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Maintain scheduling and event calendars.
Complete forms in accordance with company procedures.
Schedule and confirm appointments for clients, customers, or supervisors.
Make copies of correspondence or other printed material.
Provide physical support to assist individuals to perform daily living activities, such as bathing, dressing, using the toilet, standing, walking, or exercising.
Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Observe or examine individuals to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
Document or otherwise report observations of patient behavior, complaints, or physical symptoms to Manager.
Remind individuals to take medications or nutritional supplements.
Communicate with individuals to ascertain feelings or need for assistance or social and emotional support.
Clean and sanitize individual’s rooms, bathrooms, or other areas.
Certified Nursing Assistant February 2006- May 2015
Glenvue Health and Rehabilitation - Glennville, GA
Monitor patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff.
Observe and influence patients' behavior, communicating and interacting with them and teaching, counseling, or befriending them.
Provide nursing, psychiatric, or personal care to mentally ill, emotionally disturbed, or mentally retarded patients.
Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships.
Aid patients in performing tasks, such as bathing or keeping beds, clothing, or living areas clean.
Develop or teach strategies to promote client wellness and independence.
Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
Remind patients to take medications or nutritional supplements.
Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
Production Worker March 1999- January 2004
Rotary- Glennville, GA
Record product, packaging, and order information on specified forms and records.
Measure, weigh, and count products and materials.
Mark and label containers, container tags, or products, using marking tools.
Load materials and products into package processing equipment.
Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.
Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
Assemble, line, and pad cartons, crates, and containers, using hand tools.
Obtain, move, and sort products, materials, containers, and orders, using hand tools.
Seal containers or materials, using glues, fasteners, nails, and hand tools.
Education
Certified Nursing Assistant January 1991
Riley Training Institute – Savannah, GA
High School Diploma February 2015
Cornerstone Christian Correspondence School - Townsend, GA
Contact this candidate