Customer Service Office Administrator
Resume:
Carol Custodio
Rogers, AR *****
*************@*****.***
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Processing policies
Customer Service
Problem-solving abilities
Adaptability and Flexibility
Multitasking
Customer Engagement
Data Entry
Teamwork and Collaboration
Reliability
Microsoft Office
Preparing reports
Experience
June 2011 to May 2024
Bankers Life
Bentonville, AR
Branch Office Administrator
Provided administrative support to the team including preparing documents, reports, presentations and correspondence.
Handled customer inquiries promptly via telephone or email.
Ordered office supplies as needed ensuring cost effectiveness and availability of stock items.
Greeted clients warmly upon their arrival at the office and provided assistance when needed.
Kept office supplies stocked and equipment in good working order.
Answered customer questions, researched issues and directed visitors to correct office personnel.
Produced letters, meeting notes, presentations, spreadsheets and other records.
April 2009 to June 2011
Pennsylvania Life Insurance/ Linkel Inc
Lowell, AR
Branch Office Administrator
Processed invoices, payments and other financial transactions accurately.
Provided administrative support to the team including preparing documents, reports, presentations and correspondence.
Handled customer inquiries promptly via telephone or email.
Ordered office supplies as needed ensuring cost effectiveness and availability of stock items.
Managed calendar schedules for senior managers to coordinate appointments and meetings.
Greeted clients warmly upon their arrival at the office and provided assistance when needed.
Analyzed data from various sources to generate meaningful reports for management review.
September 2007 to April 2009
Take Us For Granite
Lowell, AR
Bookkeeping Assistant
Verified accuracy of invoices and other accounting documents or records.
Processed accounts receivable and payable and handled bank reconciliations.
Prepared financial reports, such as balance sheets, income statements, and statement of cash flows.
Provided customer service regarding billing inquiries.
Generated monthly financial statements for internal use.
Monitored accounts to ensure payments are up to date.
Recorded journal entries into the accounting system software program.
Performed month-end closing activities including preparation of accruals and adjusting entries as needed.
Calculated payroll checks based on hours worked, taxes, insurance premiums.
October 2001 to September 2007
Wohlford and Company/ NWA Title Company
Rogers, AR
Bookkeeper
Maintained and reconciled general ledger accounts.
Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
Processed accounts payable and receivable transactions.
Conducted monthly bank reconciliations.
Performed month-end closing activities.
Managed payroll processing for staff members.
Generated invoices for clients and tracked payments received from customers.
Resolved billing discrepancies with vendors or customers promptly.
Posted journal entries to the general ledger system accurately and timely.
Provided assistance in preparing tax returns annually.
Verified accuracy of vendor invoices against purchase orders prior to payment processing.
Performed basic accounting, payroll and bookkeeping services to manage business operations.
Education and Training
May 1981
Jacksonville High School
Jacksonville, AR
High School Diploma
References
References available upon request.
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