A Team Customer Service
Resume:
DOMINIC
KING
Fibre Production Technician / Team
Leader
AREAS OF EXPERTISE
Strategic Planning
Supervision
Customer service
health and safety
problem solving
Quality control
Team Motivation
PERSONAL INFORMATION
Date of birth:
25th March 1985
Nationality:
White British
CONTACT
Address:
58a Wolverton road
Stony Stratford
MK11 1DT
PHONE:
Email:
*******@******.***
HOBBIES
Cooking
Muay Thai
Football
Food
Family
PERSONAL SUMMERY
I am a highly motivated and efficient individual who works great on his own or as part of a team.
I thrive in a fast paced environment with high attention to detail excellent organisational skills as well as being able to communicate clearly and effectively.
i'm a quick learner who can absorb new ideas and hold myself to high standards as well as being deadline orientated
I also believe I'm approachable, helpful, confident, understanding and possess a good team spirit
WORK EXPERIENCE
Matrix global Network
Fibre production technician / Team Leader
1st February 2019 - Present
Experienced Production Team Leader with 5 years of experience overseeing production teams.
. successfully managed and led a team of 10 production associates in in a fast paced environment
meeting production goals, and ensuring safety compliance.
. Strongly dependable and skilled Fibre Optics Technician
. Deep knowledge in all aspects of fibre and electrical circuit installation, maintenance and repair.
. Developed and implemented effective strategies for streamlining and increasing production efficiency
. Implemented a system of quality checks and measures to ensure product meets standards
. Maintained accurate records of production output and tracked key performance metrics.
. Working on the production line making sure standards and quality of products are met to industry standard
Matrix Global network
Warehouse Operative
2nd February 2018 – 31st January 2019
. Picking and Packing Various items
. loading and unloading
. Stock control
. maintaining a clean environment
. maintain health and safety policies
. work as part of a team
. meet targets and deadlines
Premier inn - Reception Team leader
31st March 2014 – 1st February 2018
• Welcoming guest to the hotel in a polite friendly and helpful manor
• Dealing with late arrivals and assisting early check-ins
• Taking payments in the form of cash and credit card
• Answering telephone enquiries promptly and professionally and transferring calls on
• Being a point of contact for guest and employees should they have any queries
• Dealing with and resolving customer complaints
• Managing group bookings
• Keeping up to date with hotel products, services, pricing and promotions
• Completing auditing procedures and accuracy and effectiveness to detail
• Maximise sale revenues through upsell and marketing
• Provide information about local area for guests
• Ensue all relevant paperwork has been completed in order for a smooth hand over at the end of shift Mitchells and Butlers FOH Manager – Kitchen Manager May 2001 – March 31st 2014
• Ensuring the highest standards of food and Beverage service
• Keeping control of food and labor costs
• Ensuring all heath and hygiene and health and safety procedures and standards using COSHH are met
• Have full control and accountability for leading developing and inspiring the kitchen and front of house teams
• Conforming at all times with health and Hygiene regulations
• Ensuring that the kitchen hits and maintains pre-set profit margins
• Ensuring that there is a seamless link between the kitchen and front of house team
• Spotting talented staff and helping them to develop
• Controlling the budgets and day to day running
• Interviewing and recruiting new team members
• Organising staff Rota’s to meet business needs
• Conducting staff appraisals and dealing with any inefficiencies in performance
• Attending and participating in management meetings EDUCATION
Milton Keynes college September 2005 – June 2007
Bricklaying FCA
Bricklaying ICA
NVQ Hospitality September 2001 – June 2003
Level 1
Level 2
Level 3
Leon school sports college
English C
Math’s D
Science D
Physical education A
Food technology A
REFERENCES
Available on request
Contact this candidate