Medical Assistant Primary Care

*SKILLS, KNOWLEDGE AND ABILITIES

Strong computer proficiency in Microsoft Office programs and Citrix CIS.

Excellent organizational and planning skills.

Ability to make independent decisions.

Ability to manage complex issues creatively and effectively.

PROFESSIONAL EMPLOYMENT

July 2023 – Current

Early Intervention Specialist – MATRIX Human Services

Completes all clinical documentation (such as intakes, progress notes, etc.) fully and within the designated time frames.

Completes all administrative documentation (such as grant data submission, progress notes, etc.) fully and within the designated time frames

Participates in ongoing trainings to increase skill level relating to outreach, client relationships, counseling skills, health education and risk reduction, HIV knowledge etc.

Educates, coaches, and empowers patient and uses motivational interviewing techniques and strategies to help patient identify and adhere to health treatment and behavioral goals

Coordinates ongoing navigation and logistical support for appointment keeping reminders, transportation, childcare arrangements and other barriers. Accompanies patients to routine HIV primary care appointments and to other health care and social service encounters and advocates on behalf of patient to assure smooth transitions and successful care integration

Consults with medical providers and interdisciplinary team to coordinate services and efforts. Provides medication adherence support to patients based on need

Actively refers and links clients to other medical services, community resources and social or behavior support services and provides intensive follow up

Engages and empowers the client in navigating the medical and social service delivery systems through modeling and teaching clients how to access and follow up with service providers

April 2015- July 2023

QUALITY IMPROVEMENT SPECIALIST –Detroit Medical Center/Harper University Hospital

Responsible for data abstraction and statistical analysis of data.

Maintain integrity of reporting mechanisms.

Abstract and report to The Joint Commission (healthcare accreditation organization) several process improvement requirements

Maintain and manage process improvement data. Educate physicians, nurses and other clinical staff on the proper documentation requirements in the clinical Electronic Medical Record system in order to meet and maintain regulatory requirements for agencies such as The Joint Commission, Surgical Review Commission, Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program and the Michigan Bariatric Surgical Collaborative.

Work closely with bariatric surgeons and their staff to ensure required standards are being met.

Compiled data and generated reports for quality performance review

Performed routine quality audits, reviews and monitored various operations functions to ensure quality standards, procedures and methodologies are being followed.

Assist with training documentation and development of new processes and procedures

Remain current with all guidelines, work instructions, etc.

January 2000 - October 2004

Medical Assistant -Detroit Medical Center/Hutzel University Hospital

Asset with minor office procedures

Scheduled outpatient testing and inpatient surgical procedures

Maintained accurate medical records and documentation

November 2004 – September 2015

Lead Medical Assistant – Harper Bariatric Medicine Institute

Developed policies and procedures for call center

Scheduled the Bariatric procedures for each patient cleared by surgery

Implemented new and progressive workflow for efficient chart reviews

Implemented system-wide computerized patient complaint tracking system

Developed and implemented training programs to improve customer relations and patient/visitor satisfaction

EDUCATION

Certified Medical Assistant

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