Dedicated customer service professional with knowledge of all aspects
Resume:
Crystal Pomerantz
Customer Service Expert
CONTACT INFORMATION *************@*****.***
**** *. **** **, ******* City, TN 37601
OBJECTIVE Dedicated customer service professional with knowledge of service delivery and providing multitasking abilities. Committed to maintaining professional relationships to increase profitability and Dr. business results..
EXPERIENCE
Marietta, OH
May 2021 - Feb 2023
Medical Supply Transporter
S&M Transports
Sebring, FL
Aug 2018 - May 2020
Head Waitress
Sebing Diner
Lake Placid, Fl
Feb 2017 - Jan 2019
Kitchen Assistant Operations Manager
Rodney's Kitchen
Sebring, FL
Oct 2016 - Nov 2018
Kitchen Hand
Rosario's Pizza
Las Vegas, NV
Oct 2014 - Dec 2015
Merchandising Associate
The Children's Place
Las Vegas, NV
Aug 2011 - Sep 2014
Merchandising Specialist
Adidas Outlet
Las Vegas, NV
Feb 2009 - May 2011
Assistant Office Clerk
Dr's Answering Service
Las Vegas, NV
Feb 2008 - 2009
Inventory Control Specialist
Bonanza Gifts
Las Vegas, NV
Jun 1999 - Dec 2007
Department Lead
Target
SKILLS
Email:
Address:
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• Completed training in safe handling procedures and emergency protocols for medical supplies.
• Communicated with healthcare staff to coordinate deliveries and ensure timely transport.
• Maintained inventory accuracy and organized storage areas for supplies.
• Transported medical supplies and equipment to various healthcare facilities efficiently and safely.
• Directed daily operations, including seating arrangements and resolving customer issues promptly.
• Organized staff trainings, oversaw inventory management, and collaborated with kitchen staff.
• Managed team of servers to ensure efficient service and positive customer experience.
• Demonstrated strong leadership skills and remained calm under pressure during busy shifts.
• Maintained cleanliness and organization in the kitchen and storage areas.
• Collaborated with team to ensure smooth operations during peak business hours.
• Followed food safety standards and regulations to ensure quality control.
• Prepared, cooked, and plated food items in a high-volume restaurant environment.
• Assisted chefs with food preparation, ensuring timely and efficient service.
• Maintained cleanliness of kitchen and equipment to uphold hygiene standards.
• Managed inventory of food supplies, optimizing resource allocation.
• Collaborated with team members to deliver excellent customer service in a fast-paced environment.
• Improved product visibility by creating eye-catching merchandised displays.
• Increased overall store performance with consistent attention to detail in visual merchandising efforts. Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
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• Enhance customer experience by maintaining clean, well stocked and organized store aisles.
• Trained new merchandising associates on company standards, guidelines and best practices. Provided exceptional customer service by addressing inquiries and offering personalized product recommendations.
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Elevated brand image through adherence to corporate visual merchandising guidelines during floor sets and window installations.
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Implemented planogram updates, ensuing products were displayed according to company guidelines for maximum exposure.
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• Arranged merchandise and alignment with store planogram.. Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
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• Assembled quarter and full size point of purchase promotional displays.
• Communicated merchandising needs to store manager.
• Updated pricing and signage to complete product displays and educate customers.
• Maintained product inventory and reordered items.
• Changed displays to reflect new promotions.
• Helped maintain a clean working environment by keeping common areas organized and free of clutter. Managed database entries accurately, contributing to the maintenance of up-to-date records for easy retrieval when needed.
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Supported staff members. With various administrative tasks enabling them to focus on their core responsibilities..
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• Streamlined office operations by organizing and maintaining filing systems for important documents.. Reduced errors and data entry by carefully reviewing information before submission into company systems.
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Expedited Daily Mail processing by sorting, distributing and dispatching incoming correspondence effectively..
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• Use equipment like forklifts and pallet jacks to move inventory..
• Recorded information shortages and discrepancies to keep records accurate and current.. Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues..
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• Completed physical inventory counts each month..
• completed daily cycle counts to maintain accuracy of records
• unloaded shipments, reviewed merchandise, and tracked paperwork.
• Completed stock inventories to identify and address issues negatively impacting controls.. Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
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Boosted overall employee morale by fostering a positive work environment and promoting open communication.
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• Oversaw efficient inventory stocking and supply rotation.
• Set up displays and trained employees on current promotions. Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
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Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
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• Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines. Pricing strategy. Merchandise planning.
Reliable and punctual. Product inventory counts.
Planogram Design. Customer service.
Exceptional communication. Team management.
Accurate money handling. Conflict management.
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