Night Auditor Front Desk
Resume:
Joseph Ronco
+** Years Hospitality Experience
Spring Valley, CA 91945
*****.******@*****.***
To obtain a position in a company that will utilize my training, skills and experience in a way that will allow me to grow professionally and allow my employer to grow through success in their industry. I excel at customer relations because I am the deal. You cannot teach customer service, you either have it or you don't! I provide a guest experience with everyone I encounter. Authorized to work in the US for any employer
Work Experience
Full time night auditor
Hilton garden Inn mission Valley stadium - San Diego, CA March 2022 to February 2023
Performs functions of night auditor as well as manager on duty obligations. Night Auditor
Marriott Del Mar
September 2021 to April 2022
Full time night auditor also perform these acting manager. Responsible for intense eight page audit and reporting to direct contact accounting manager.
Night Auditor
Holiday Inn Express - San Diego, CA
June 2021 to September 2021
Full-time night auditor.
Night Auditor/Manager on Duty
Hilton Garden Inn mission Valley stadium - San Diego, CA July 2020 to August 2021
Responsible for auditing the entire day balancing on m3 report emailing daily employee totals and hotel totals to management and owners. Also responsible for front desk duties and acting manager on duty. Night Auditor
DoubleTree by Hilton
March 2021 to June 2021
Nightly audit of daily numbers Excel sheets to balance submit financial numbers to management with a zero balance.
Front Desk Agent/Concierge
Springhill Suites Marriott - San Diego, CA
November 2017 to January 2018
Front office duties. Restocking market as needed while keeping up with weekly inventory delivery. I was always available for the hotel guests concerns and concierge. Responsible for duties delegated by management.
Front Office Night Auditor
Holiday Inn Express - Colorado Springs, CO
May 2016 to October 2016
Relief Night Auditor of detailed accounting and corporate spreadsheet with daily submission of hotel revenue and reports. Assisted front office manager with daily reports and credit limits and cash guests in house making sure their accounts did not leave a variance in revenue owed with accounting limits. Lock out of guests who needed to provide us with payment methods. I was able to lead associates during daily transactions and guest relations.
Front Desk/Night Auditor
Hampton Inn - Cañon City, CO
May 2015 to May 2016
Night Auditor: Daily reconciliation of cash and credit card accounts, close all open cash and credit card accounts to reconcile with daily account balances, generate and balance all room charges, process and reconcile the accounting system revenue report, generate and archive all night audit reports, reconcile and prepare daily fund deposits, provide excellent customer service, research and resolve any and all customer complaints, provide new employee training, maintain proficiency in several computer systems including Microsoft excel and word.
Front Office Supervisor
Holiday Inn Bayside - San Diego, CA
June 2013 to December 2013
Assisted front office manager with daily reports and credit limits and cash guests in house making sure their accounts did not leave a variance in revenue owed with accounting limits. Lock out of guests who needed to provide us with payment methods. I was able to lead associates during daily transactions and guest relations.
Front Desk Trainer
Marriott International - NV
June 1998 to August 2012
I assisted front office manager with weekly supply management. I was bonded to pay out venders through computer certification and accounts payables. Audit and resolve customer invoice issues and / or disputes. Audit other employee banks with another Manager to witness accuracy and compliance with Marriott International standards. Reconciled cash / credit cards funds generated from front desk, restaurant and recreational activities. Using Microsoft Excel I was able to input the daily revenue balances from generated Trial Balance printout from Audit detail. Certified through Marriott International as an employee trainer, shift leader, guest relations superstar, dealt with multiple phone lines while entering all guest room service orders.
Received outstanding customer service awards and employee of the month certificates from Marriott corporate guest recognition Platinum awards.
Front Desk Supervisor
Hampton Inn - San Diego, CA
December 2014
Night Auditor: Daily reconciliation of cash and credit card accounts, close all open cash and credit card accounts to reconcile with daily account balances, generate and balance all room charges, process and reconcile the accounting system revenue report, generate and archive all night audit reports, reconcile and prepare daily fund deposits, provide excellent customer service, research and resolve any and all customer complaints, provide new employee training, maintain proficiency in several computer systems including Microsoft excel and word.
Education
Trade school in Tourism and travel
Travel Experts Training School - San Diego, CA
March 1998 to June 1998
Skills
• Tourism &Travel (10+ years)
• Front Desk
• Guest Service
• Customer Service
• Front Office
• Reception
• Scheduling
• Receptionist
• Cash Handling
• Hotel Experience
• Supervising Experience
• Hospitality Experience
• Night Audit
• Account Reconciliation
• Guest Relations Experience
• Upselling
• Accounts Payable
• Accounts Receivable
• Office Management
• General Ledger Reconciliation
• Accounting
• Auditing
• Bank Reconciliation
• Financial Statement Preparation
• Leadership
• Hospitality
• Journal Entries
• Financial Report Writing
• Microsoft Dynamics GP
• Data Entry
• Financial Analysis
• Tax Experience
• Forecasting
Certifications and Licenses
Certified Front Office Trainer
July 2009 to Present
Certified by Marriott International to be a front-office trainer. Assessments
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Front desk agent (hotel) — Completed
March 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS:
Excellent Customer Service/Supervisory Skills/ Multi Phone Line Operating systems/ Cash Reconciliation/Daily Deposits/Concierge Services/Sales and Up sells/Customer Complaints/New Employee Training/Various Computers Systems
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