Customer Service Representative

Stella Garibo

Mesa, Arizona ***** / *******@*******.*** / 480-***-****

CUSTOMER SERVICE PROFESSIONAL

With over 10 years of successful experience in customer services, I bring a blended mix of academic training in business administration, with firsthand experience in back-office operations, customer services and support. With the ability to absorb information quickly in a fast-paced, high call volume environment. Recognized strengths in first call resolution and recognition in achieving top performer in customer feedback surveys. Contributed to the department’s monthly and quarterly goals by exceeding company standards during high peak call times.

SKILLS:

•Ability to work independently as well as in a team setting.

•Excellent verbal and written communication skills.

•Efficient, Detail oriented.

•Gathers and analyzes data to identify and solve complex problems.

•Strong Teammate

•Proficient in Microsoft Suites.

•Expert computer skills.

EXPERIENCE:

10/2019 – 08/2020

CUSTOMER SERVICE REPRESENTATIVE, STANLEY STEEMER

•Answered inbound calls within the customer service department.

•Set up appointments for carpet and car cleaning.

•Educated customers on different products.

•Upsold customers on various offers and savings to their accounts.

11/2016 – 08/2019

OFFICE MANAGER, XXILLICONE LLC.

•Assisted in relaunching an e-commerce retail sales store and grew the company’s revenue stream over 50% through social media channels.

•Hired and trained twelve associates in policy and procedure, including transitioning each associate into their new role.

•Oversaw Sales, Training, and Shipping departments.

04/2004 – 08/2012

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE, SALT RIVER PROJECT

•Answered inbound calls within the bilingual residential customer service department.

•Assisted customer with payments, high bills, explained rate plans, start / stop service order, emergency outages, and prepaid plans.

•Helped the Marketing and High Bill department educate the public with energy savings tips and future rate increases.

•Administrative support to residential supervisor, Managers, and back-office operations

•Remotely assisted the emergency service line after hours twice monthly.

•Successfully trained three new hire classes and assisted transitioning agents to their new teams.

EDUCATION

2004 Rio Salado College, Tempe, AZ

Certificate in Achievement in Customer Service

2001 Lamson Jr College, Scottsdale, AZ

Business administration

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