Customer Service Representative

ZAINAB BYNUM

804-***-**** ******@******.*** Richmond, VA 23231

Organized and dependable successful at managing multiple priorities with a positive attitude. Excellent communication and a fast learner. Experience in assisting students of various ages. Make Space at VisArts Richmond, VA

Mentor

10/2023 - Present

Make Space pairs 16 sixth grade girls with 16 women for a year of mentorship and art making. I meet up with my Mentee every Thursday and create art together.

I make meaningful art experiences and provide outlets to promote a positive future orientation. These workshops provide the girls with an opportunity to practice topics explored in ‘Girl Talk' life skills sessions such as self esteem, communication, teamwork, self efficacy and perseverance.

• Supporting, guiding and building a trusting relationship with a young person.

• Building community with other women from around the city.

• Art making workshops.

• Enhanced leadership skills.

• Trainings around relationship building, positive youth development, trauma awareness.

Urban outfitters San Francisco, CA

Customer Service Representative

01/2022 - 02/2023

• Meeting and greeting customers.

• Working on cashier, handling cash.

• Dealing with customer queries and complaints.

• Assisting customers in fitting rooms.

Boden London, UK

Customer Service Representative

07/2019 - 09/2021

Addressed customers courteously using suitable methods and problem-solving skills.

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Remained open to feedback from supervisor and peers to build and improve skills set.

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Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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Followed up with customers regarding product functionality and overall satisfaction.

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Responded to telephone inquiries and complaints following standard operating procedures.

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Provided account information to customers and explained bill service policies and customer rights.

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• Made appropriate account corrections to resolve customer problems. Mander Portman Woodward School

London, UK

Art Class Assistant

09/2017 - 01/2019

Encouraged student independence and academic achievement by exploring new concepts and activities.

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• Took attendance and kept track of evaluations and paperwork. Prepared classroom for daily lessons and cleaned and organized between classes.

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Professional Summary

Experience

ZB

• Documented updated student data related to grades and attendance. Maintained compliance with school and regulatory policies related to health and safety.

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• Displayed student work and accomplishments to improve morale. Bachelor of Arts (B.A.) in Education Studies

London Metropolitan University London,UK

July 2013

GED

Lewisham college London,UK

July 2009

References available upon request

Education

References

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