Front Desk Customer Service
Resume:
KAREN
FERNANDEZ
**********@*****.***
Salinas, California 93905
Bold Profile
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as a Receptionist position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. PROFESSIONAL SUMMARY
Chilton & House INC. - Front Desk Receptionist
Salinas, CA • 04/2024 - 04/2024
Santa Rita School District - Paraprofessional Educator Salinas, CA • 09/2023 - 03/2024
WORK HISTORY
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
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Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
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• Scheduled, coordinated and confirmed appointments and meetings. Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
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• Collected room deposits, fees, and payments.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
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Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
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Confirmed appointments, communicated with clients, and updated client records.
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Provided support during classes, group lessons, and classroom activities.
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Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
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Facilitated seamless transitions between learning activities by efficiently organizing supplies and preparing spaces for optimal productivity.
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Boosted classroom engagement by incorporating interactive, hands-on activities into daily lesson plans.
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Supported special needs students through one-on-one assistance, enabling them to reach their full potential in an inclusive environment.
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Supported student learning objectives through personalized and small group assistance.
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Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
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SKILLS
• Fluent English & Spanish
Great verbal communication &
listening skills
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Familiar with medical
terminology, ethics and
standards
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• Friendly
• Welcoming
• Organized
• Customer service skills
• Customer Service
• Listening Skills
• Time Management
• Appointment Scheduling
• Office Organization
• Filing
• Guest Relations
• Hospitality best practices
Interpreter Salinas hosted by
Patricia Sosa Licensed Interpreter
Trainer
Salinas, CA
Everett Alvarez High School
Salinas, CA • 03/2021
high school diploma
EDUCATION
CERTIFICATIONS
Certified Spanish Medical
Interpreter - 2022
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Fast Services, California Certified Interpreters - Medical Interpreter Salinas, CA • 04/2023 - 09/2023
Jim Enterprises INC., - Paraprofessional Educator Salinas, CA • 03/2023 - 07/2023
Maintained safety and security by overseeing students in recess environments.
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Collaborated with fellow educators to develop interdisciplinary units, enriching students'' understanding of various subjects.
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Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
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Followed ethical codes to protect confidentiality of patient medical information.
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Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
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Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
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Provided cultural competency training for healthcare providers to foster improved communication and understanding with diverse patient populations.
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Promoted a positive patient experience by maintaining cultural sensitivity and upholding a high standard of professionalism while delivering interpretation services.
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Provided support during classes, group lessons, and classroom activities.
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Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
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Aided teachers in coordinating extracurricular events and field trips, providing enriching experiences beyond the traditional classroom setting.
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Facilitated seamless transitions between learning activities by efficiently organizing supplies and preparing spaces for optimal productivity.
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Boosted classroom engagement by incorporating interactive, hands-on activities into daily lesson plans.
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Contributed to a positive classroom culture by establishing strong relationships with students and maintaining open communication with families.
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Applied specialized teaching techniques to reinforce social and communication skills.
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Supported special needs students through one-on-one assistance, enabling them to reach their full potential in an inclusive environment.
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Prepared instructional materials for classroom use, ensuring timely delivery of relevant resources for each lesson.
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Monitored student classroom and outdoors activities to promote student safety.
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• Provided support to help students with special needs learn and grow. Provided ongoing feedback to teachers regarding student progress, facilitating necessary adjustments to better support individual growth.
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Delivered curriculum in both one-on-one lessons and group learning environments.
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Advanced student proficiency in math by leading small-group tutoring sessions focused on reinforcing foundational concepts and problem-solving strategies.
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Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
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Assessed student social, emotional, and academic needs to plan goals appropriately.
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Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
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TRAINING
• 40 hour terp training
• Medical terminology
• Language proficiency exam
Spanish
Full Professional
LANGUAGES
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