Accounts Receivable Customer Service
Resume:
Robert Sua
High Point, NC
*********@*****.***
Result-oriented Sr. Collections Analyst, evidenced by a notable 30% reduction in overdue accounts at PepsiCo. Advanced knowledge in risk management, problem-solving, and analyzing payment trends. Collaborative team player who has successfully reduced average days sales outstanding by 15% and ability to manage a collection portfolio balance of $2.1 million while achieving a 20% decrease in late payments and a 5% increase in on-time payment
Sr. Collection Analyst
PepsiCo – Winston-Salem, NC
April 2023 – Current
Managed a portfolio of key accounts, resulting in a 95% customer retention rate and a 3% increase in revenue from existing clients.
Collaborated with sales and customer service teams to resolve billing disputes and improve customer satisfaction, resulting in a 15% increase in customer loyalty and repeat business.
Implemented automated payment processing systems, reducing manual errors by 30% and increasing efficiency in the accounts receivable department
Prepared detailed reports and presentations on collection performance and recommended improvements to senior management for decision-making (SAP)
Reconciled customer accounts and resolved any discrepancies or disputes to maintain positive relationships with clients utilizing SAP
Respond to email inquiries regarding payments, past due, invoices, and credits, directing to leaders if escalation is needed using Microsoft Office
Collection Analyst
Coca-Cola – Charlotte, NC
Oct 2020 – April 2023
Responsible for all cash application functions, applying cash receipts to appropriate invoices and posting payments
Analyzed and reviewed customer accounts to identify delinquent balances and develop collection strategies.
Utilized various collection methods, including phone calls, emails, and letters, to communicate with customers and resolve outstanding balances.
Conducted thorough investigations into payment discrepancies and disputes, working closely with internal teams to resolve issues efficiently.
Negotiated payment terms and conditions with customers to establish mutually beneficial credit agreements.
Utilized SAP for payment and remittance reconciliations
Resolved valid or authorized deductions by entering adjusting entries using SAP
Performed periodic audits of the general ledger and company financial documents
Account Receivables Specialist
Peter Millar – Raleigh, NC
Sept. 2018 – Oct. 2020
Worked with the Collections team to ensure proper application of remittances
Managed and maintained accounts receivable for a portfolio of over eight hundred clients using ERP BlueCherry
Established and maintained strong relationships with key customers, leading to a 15% increase in on-time payments and a 10% decrease in overdue accounts.
Utilized Oracle and SAP software to track collections progress and update client account information
Responsible for business unit support, client service via phone, outbound collection contacts (phone/email), bad debt recommendation
Monitored and managed existing credit accounts to ensure compliance with loan terms.
Collaborated with sales and customer service teams to resolve billing discrepancies and ensure timely collection of outstanding balances.
GTCC Middle College
Jamestown, NC
Aug. 2004 – May 2005
Skills
Proficiency in accounts receivable processes
Excellent analytical and critical thinking skills
Effective communication and negotiation skills
Ability to work under pressure and meet deadlines
Strong attention to detail and accuracy
Excellent organizational and multitasking skills
Proficiency in Microsoft Office Suite (especially Excel)
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