Customer Service Support Specialist

Shunda R. Bilbrew

*** ******* **** *********, ** 39157

Phone: 601-***-**** *************@*****.***

OBJECTIVE

To obtain employment in a challenging environment that use the full scope of my knowledge, utilizes my analytical and communication skills and that promotes growth, creativity and learning.

EDUCATION

Jackson State University

School of Science and Engineering

Major: Biology

Holmes Community College

Major: Arts

WORK HISTORY

C Spire- Ridgeland, MS

Position- Wireless Support Specialist I

September 2023-Present

Responsible for resolving a plethora of customer service inquiries.

Effective in identifying the technology needs for current and potential customers.

Also able to leverage extensive product knowledge.

Alorica- Ridgeland, MS

Position- Customer Experience Agent

September 2021-2023

The ability to have strong communication, both written and verbal.

Have a patient and empathetic attitude.

Was able to be adaptable and flexible as needed.

Lawrence Merchandising- Ridgeland, MS

Position- Merchandiser

August 2018- September 2021

Build rapport through daily communication with store associates and management.

Execute all required tasks, projects and reset displays with accuracy, by following provided instructions.

Maintained accuracy and high quality of work to meet or exceed client expectations.

Belk Department Store- Ridgeland, MS

Position- Michael Kors Handbag Specialist

September 2015- February 2020

Ensuring all customers receive excellent service through salesmanship, and prompt and courteous service.

Clientele, and maintaining visual merchandising standards in the Michael Kors shop.

Track the best and worst sales to increase full price sales.

Comcast Cable Inc. -Jackson, MS

Position- Customer Account Executive I

March 2013-September 2015

Aligns product and feature benefits, and pricing, to the need of the customer

Worked in a fast-paced, often high-pressure environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers

Relate well to the customer, and act responsibly in the customers’ and the company’s interest

Lowe’s Co.-Ridgeland, MS

Position: Cashier

April 2007- March 2013

•Maintained outstanding customer service by processing sales in a timely manner

•Provided customer service by answering customer queries, problem solving and providing detailed information on new products

•Maintained orderly appearance of register area and supplies stocked

SKILLS

Computer Experience: Windows Operating Systems, WordPerfect, Microsoft Word, Excel, PowerPoint, and Adobe Reader and various e-mail programs

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