Customer Service Data Entry

Christie Burnett

Lithonia, GA • 678-***-**** • ***********@*****.***

High School - 1992

Lithonia High School

Customer Service Representative/ Technical Support - August, 2023 to Present Notary

Maintained a high level of professionalism and calmness with all personnel even in high-stress situations. Interrogated customers and gathered data in order to better understand their needs and provide quick solutions. Answered daily phone calls in order to efficiently resolve customer issues. Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department. Exceeded QA & KPI service goals using customer service, sales, and employee management best practices. Provided quick, friendly, and knowledgeable service for routine questions and service complaints. Used Salesforce to complete daily work tasks.

Solid technical knowledge of smartphones and associated applications. Handled a high volume of customer inquiries

Back to back inbound/outbound calls.

Used a consultative sales approach to understand customer needs and make relevant recommendations. Data Entry Representative Remote - September, 2021 to August, 2023 Lloyd Staffing

• Collaborated with the team to resolve technical issues for clients, achieving effective problem resolution and high customer satisfaction.

• Enhanced service restoration by diagnosing and troubleshooting issues, contributing to the refinement of support procedures.

• Managed and executed updates to customer accounts, including billing modifications and service upgrades, to maintain accurate records.

• Documented support interactions meticulously, ensuring a reliable reference for future customer service engagements.

• Improved data-entry efficiency by refining project logging practices and rectifying inaccuracies to maintain data integrity Looked through source documents to find information for each data entry field. Customer support professional who is tech savvy and has demonstrated customer service, time management, and multitasking abilities. Dedicated to identifying and implementing effective solutions that enhance customer relationships. Retain Knowledge

Attention to Detail

Type 45 WPM

Problem Solving

Customer Support

Technical Support

Conflict & Complaint Resolution

Fast Paced Skilled Multitasker

MS Office

Time Management

Data analysis

Data entry

Strong Problem Solver

Strategic Sales Knowledge

Active listening

Salesforce

Document Review

Strong computer navigation

Telephone etiquette

Eager to learn

Zendesk

Slack

Extremely organized

Strong verbal communication

EDUCATION

WORK HISTORY

PROFESSIONAL SUMMARY

SKILLS

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