Front Desk Customer Service
Resume:
Kamaia Bland
She/Her
Seattle, WA *****
*************@*****.***
To secure a long term position with an outstanding and competitive company that will allow me to utilize technical and exceptional customer service skills. I believe I would be an ideal candidate and asset to your team, I am learning and working just as hard as I go.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Coordinator/Receptionist
Run Seattle/ Parkinson's Fitness Project - Seattle, WA September 2023 to March 2024
• Answering all Leschi calls
• Filing faxes and patient data
• Scheduling patients
• Taking payments
• Establishing care
• Insurance billing
Medical Receptionist
Back and Neck Pain Centers - Tukwila, WA
January 2022 to September 2023
• Taking vitals/ making doctors notes
• Sanitizing office/ patient rooms and operations equipment
• Assisting Dr. with procedures
• Answered phones and respond to phone messages at high volume
• Supported other staff with projects, reading resumes or returning calls
• Scanned, filed and archived confidential data from patients
• Checked patients in/out
• Booked appointments accordingly
Front desk/ Officer clerk
Central Seattle Senior Center - Tukwila, WA
September 2021 to December 2022
• Deliver high quality care and assistance to tenants and visitors
• Reviewed all membership paperwork for completeness/accuracy
• Welcome guests,determine nature and purpose of visit, direct or escort them to specific destinations.
• Organized incoming/outgoing mail, faxes, and responded to emails in a timely manner
• Maintain a professional atmosphere and appearance of the office and community rooms
• Ensure equipment is properly maintained
Patient Care Coordinator
UW School of Dentistry - Seattle, WA
February 2020 to May 2021
• Register and check patients in base on reason for visit
• Check patients out following instructions given by provider.
• Entered paperwork to proper patient profile and file
• Served people with developmental and acquired disabilities, as well as residents of specific care facilities
• Used EDR to communicate patient needs and file paperwork
• Scheduled patients based on needs and provider notes
• Processed referrals from outside community organizations
• Scribed weekly team meeting while including feedback Front Desk Concierge/Security
Nuwest - Seattle, WA
February 2019 to February 2020
• Responding to tenant issues
• Respond to emergencies, follow building / staff safety and emergency procedures.
• Monitoring visitors to the property and check-in/out tenancy
• Staff the front desk, answer phone calls, monitor security cameras.
• Document building activities and maintaining log
• Filing and assisting manager with paperwork in a timely manner
• Assisting clients/ tenants with community resources
• Monitor building and office supplies and restock as necessary.
• Scheduling and attending mandatory meetings
• Interacting with clients and reassuring helpfulness Front Office Assistant
Therapeutic Health Services - Seattle, WA
April 2018 to January 2019
• Registered patients through referrals from outside programs
• Checked patients in/out and explained their after visit summary
• Worked with patients and/or their case manager to establish care plans
• Provided community resources to visitors for various needs outside of mental health assistance Education
High school diploma
Garfield High School - Seattle, WA
2014 to 2018
Skills
• Customer Service
• Microsoft Windows
• Vital signs
• Patient Care
• Medical Receptionist
• Optical experience (1 year)
• Medical terminology
• EMR Systems
• Idea Development (4 years)
• Front desk
• Medical terminology
• EMR systems
• Vital signs
• Customer service
• Google Docs
• Windows
• Data collection
• Hospitality
• Epic
• Hospital experience
• SharePoint
• Google Suite
• Communication skills
• Patient care
• Dental office experience
• Microsoft Office
• Medical billing
• Basic math
• Computer skills
• Phone etiquette
• Organizational skills
• English
• Supervising experience
• Microsoft Word
• Clinic
• Administrative experience
• Medical office experience
• Hotel experience
• Cash handling
• Typing
• Sales
• Presentation skills
• Filing
• Medical receptionist
• Experience working with students
• HIPAA
• Clerical experience
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