Human Resources Administrative Support
Resume:
WILLIAM T. JONES
Henrico, VA *****
******************@*****.***
linkedin.com/in/williamtannerjones
HR ADMINISTRATION OPERATIONS ASSISTANT ADMINISTRATIVE SUPPORT Human Resources Administrator with a background in directing personnel and resource management, adhering to, and enforcing standards and regulations, and balancing multiple projects while still maintaining a focus on subordinate professional development. Accomplished measurable results while leading teams in a dynamic, fast-paced environment. Possess a comprehensive knowledge of Human Resources, Office Management, Benefits, Professional Speaking /Training, Employee Relations, and File Management. Comprehensive experience drawing on cross-industry experience, sustainable strategies, thorough market analysis, collaborative brainstorming, and concentrated focus on process improvements. Proven performance in linking corporate vision with the delivery of desired results through empowerment, development, and utilization of people, processes, and technology.
• Office Admin
• Program Product MGT.
• HIPPA OSHA Compliant
• Taking and recording vitals
• Training Development
• Business Administrative
• Data Entry
• Personnel Administrative
• Oral Written Comm.
EDUCATION CERTIFICATIONS
Bachelor of Science (B.S.) Business Management Devry University (In Pursuit) HRCI Human Resource Associate Certification (September 2023) KEY HIGHLIGHTS
• Administrative Support Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
• Strong Communication Strong ability to develop rapport, provide support, express empathy, and motivate others to deliver their best. Demonstrated measured judgment in high-stress situations, and effectively lead.
• Strategic Planning Ensured that inventory systems were always updated to reflect gear shipped out or received with minimum shortcomings.
• Work Ethic Exhibited an in-depth understanding of the importance of organizational goal setting with the dedication and work ethic required to meet and surpass goals and objectives within established rules, regulations, and guidelines. PROFESSIONAL EXPERIENCE
Teamsters Joint Council No. 83 Richmond, VA Dec. 2016 – July 2022 Pension Analyst
Review retiree pension records for completeness and contact retirees for more information as needed, while assisting in the calculation of over $5M in pension benefits.
• Provided administrative support to the pension management team, while overseeing all participant communications based on company procedures, including responding to participant inquiries
• Maintained an up-to-date and accurate participant database, by answering member inquiries, assisting members with any questions or requests, and calculating pension benefits manually and with Microsoft Excel Claims Coordinator
Review and pay claims. Deny or suspend claims as appropriate. Take phone calls and assist members in resolving issues or answering questions as much as possible.
• Trained 3 employees who had never been in medical claims positions; provided training on customer service and on the use of Basys XG and Basys Classic for researching and paying claims.
• Met the needs of all members and providers who needs assistance. WILLIAM T. JONES PG.2
Fan Tastic Thrift Store Richmond, VA Jun. 2016 – Dec. 2016 Assistant Manager
Managed store operations, cash flow budget of $20K projected sales, balanced account records, and daily bank deposits against staffing requirements for future auditing purposes.
• Drove employee schedules, and timesheets, resolved customer and staff concerns directed employees regarding sales- managed inventory, and reconciled cash receipts.
• Conducted and translated meeting minutes and attended community events to promote awareness of the Fan Tastic Thrift Store.
• Increased profits by developing, and initiating a standardized employee training program, which led to an increase in customer satisfaction by 10%.
Virginia Department of Corrections Richmond, VA Aug. 2015 – Jun. 2016 Corrections Officer
Prepared and reviewed detailed activity reports regarding correctional facility operations, investigations, and inmate and corrections officer activities that were suitable for use in criminal or civil judicial proceedings.
• Utilized an effective Composite Risk Management process to identify and analyze risk while developing mitigation measures that decreased the likelihood of accidents or safety incidents during operations
• Completed complex investigations through the application of technical knowledge and time/task management skills resulting in successful adjudication that detected, prevented, and deterred crime Owens & Minor Ashland, VA Nov. 2014 – Feb. 2015
Distribution Coordinator
Established daily goals for warehouse personnel and operations and monitored performance to achieve superior quality and customer service goals; oversaw areas of customer pickup receiving, and shipping.
• Assisted in loading and unloading trucks. Monitored documents and reporting inventory discrepancies.
• Achieved high service levels and minimized slow-moving inventory by effectively helping to manage inventories, including planning inventory turns.
United States Army Various Locations Feb. 2006 – Sep. 2013 Administrative Assistant Manager Human Resources
Providing exceptional personnel administrative support to High-ranking officials, Service Members, and family members by ensuring military personnel records and pay accounts are accurate and properly maintained, ensuring personnel is administratively ready for worldwide contingencies operations with operating forces.
• Managed all administrative, human resource, training administration, and support efforts to promote the overall welfare, professional development, and well-being of service members.
• Provided guidance and interpretation on critical and non-critical Human Resources policies and standard operating procedures for 80 + employees and supervisors
• Oversaw and coordinated 80+ employees, by improving the onboarding and orientation program for new employees and supervisors, developed a more knowledgeable and effective process for all team members
• Managed 4 personnel; fostering teamwork, pride, and mission accomplishment while affecting complex pay and benefit entitlements to 80+ personnel.
TECHNICAL SKILLS
Software Microsoft Office Suite, 365
Operating Systems Mac/Microsoft Windows
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