Medical Assistant Marketing Representative

GERRI RANSOM

Summary

Product Knowledge

Highlights

Resourceful Customer Service professional with background in the Home Improvement Services industry. Detail-oriented with strong people and time management abilities. Skilled at fielding routine and complex questions, business development, and resolving complaints. Demonstrate leadership skills that support achievement of productivity goals.

HVAC, Windows, Roofing, Exterior Coating, Tankless Water Heaters and Solar Systems.

Order Processing

Service-Oriented

Proactive and Organized

Resolution-Oriented

Critical Thinker

Excellent Communication and Interpersonal Skills

Successfully Qualify Appointments for Sales Department

Professional Experience

Omni Air HVAC

Customer Support Specialist June 2022 – March 2023

Answered inbound calls. Scheduled service and diagnostic appointments. Addressed customer concerns. Maintained marketing budget and new lead purchases. Scheduled new estimates and conducted new business proposal follow up.

Air West Air Conditioning and Heating - Orange, CA

Lead Coordinator May 2020 – June 2022

Answered inbound calls. Scheduled service and diagnostic appointments. Addressed customer concerns. Maintained marketing budget and new lead purchases. Scheduled new estimates and conducted new business proposal follow up.

Detour Plumbing - Santa Clarita, CA

Outside Marketing Representative December 2017 – April 2018

Met with managers and decision makers to offer emergency services and after hour services. Focused on restaurants, mobile home parks, property management companies and offer maintenance programs to business to meet State compliance requirements.

Reliance Plumbing - Los Angeles, CA

Marketing Representative July 2017 – September 2017

Scheduled appointments for plumbers and technicians to service homes and business for routine and emergency plumbing needs. Outbound calls generated six to ten thousand dollars in additional revenue.

The Remodeling Center - Tarzana, CA

Marketing Representative October 2017 – December 2017

Appointments generated $86K revenue.

Green Living - Torrance, CA

Outside Marketing Representative February 2017 – July 2017

Appointments generated $150K revenue.

Elite Home Services -Santa Ana, CA

Marketing Representative January 2017 – February 2017

Appointments generated $40K revenue.

Labor Relations Consultant

Various firms September 1997 – January 2016

Cell: 562-***-**** - Email: ***************@*****.***

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