Medical Center Emergency Room

BILLIE ANN POLANCO

*************@*****.*** 806-***-**** Lubbock, TX 79407

EXPERIENCE:

Admission ER Supervisor

Hendrick Medical Center Brownwood 04/15/22-06/07/24

●Oversee the Admissions Team in the Emergency Room

●Created the Schedule for those ER Employees

●Train New Employees

●Coach Employees when a disciplinary action occurred

●Department Performance Evaluations and Set-up Goals for the year

●Cover the ER Department when there is a shift shortage or Employee out sick

●Collect Copays and Coinsurance

●Help the Outpatient Department when short staffed

●Audit consents and work duties to endure all was in compliance

●Enter insurance authorizations for all Outpatient services and procedures

●Contact VA to obtain notifications and approved authorization for ER visits

●Attend Safety Huddles and Leadership Development Meetings

●Provide moral support for the Manager of Admissions

Lead Admissions Specialist

Hendrick Medical Center Brownwood 11/15/21-04/15/22

●Help cover short staffed department

●Collect Copays and Coinsurance

●Floated throughout all Admissions department to monitor employees

●Train New employees

●Attend Safety Huddles

●Enter insurance authorization for all Outpatient services and procedures

●Contact VA to obtain notifications and approved authorization for Outpatient procedures

●Provide moral support for the Manager of Admissions

Admissions Representative Physical Therapy Department

Hendrick Medical Center Brownwood 08/02/21-11/15/21

●Scheduled Patients for PT/OT/ST

●Insurance verification and obtain authorizations

●Update charts with signed Plans of Cares

●Answer phones

●Collected Copays and Coinsurance

Admissions Representative Emergency Room Department

Hendrick Medical Center South 12/10/20-08/02/21

●Triaged and Registered patient upon arrival

●Perform Bed Registration, obtained demographic information of patients

●Insurance Verifications

●Collected Copays and Coinsurance

●Shift worked 11p-7a and moved to 3p-11p

Blue Cross Blue Shift Claims Technician

Remote Contract 04/15/20-12/05/20

●Worked remotely from home

●Processed and paid BCBS medical claims

●Participate in ZOOM meetings

Home Health Provider 03/05/19-03/31/20

Hahn Cattle Company

●Cared for the needs of an 88 year Rancher’s wife with Dementia

●Light housekeeping, cooked meals, laundry

●Dispensed medications, drove to doctors’ appointments

Accounts Payable Clerk 01/15/15-10/15/18

Food Concepts International dba Abuelo’s Mexican Embassy

●Data entry of Vendors invoices for assigned locations

●Paid utilities/maintenance invoices for assigned locations

●Visa processing/approval of each General Manager for assigned locations

Client Relations Director 02/22/11-01/05/15

Galland Insurance Services

●Professional Office Assistant for Medical Insurance Broker

●Frontline/gatekeeper for Insurance Policy inquiries

●Spreadsheet formatter for insurance commission data

●Answer Phones

●Set-up appointments for potential clients

EDUCATION:

Post High School Graduate 1989

American Commercial College Graduate 1991

●Medical and General Office Specialty Certification

●Medical Records Transcription Certification

SKILLS:

●Team Management and Building

●Customer Service/Relations

●Insurance Verification

●Employee Training and Onboarding

●Verbal and Written Communications

●Excels in Critical Thinking

●Motivational Speaker

●Scheduling

●Data Entry

●IDX Entry and Lookup

●Apollo/Allscripts Entry and Training

●Claims Technician

●Kronos and UKG payroll systems

CONTACTS:

Hendrick Medical Center Brownwood

●Michelle Crooks, Admissions Manager…325-***-****

Hendrick Medical Center South

●Michelle Alambar, ER Admissions Manager…325-***-****

BCBS Remote

●Kelly Employment Services…806-***-****

Home Health Care Provider

●Dana Hahn…806-***-****

Food Concepts International dba Abuelo’s Mexican Embassy

●Human Resources…806-***-****

Galland Insurance Services

●Retired

Contact this candidate