Customer Service Support

Shamara Israel *************@*****.*** 502-***-****

PROFESSIONAL SUMMARY

More than 13 years of successful experience in customer service support

Recognizable strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Possess solid computer skills.

Excellent knowledge of troubleshooting and balancing multiple calls

Ability to train, motivate, and supervise other employees.

A team player, acknowledged as “Employee of the Month” several times.

Developed successful plans, process payroll tax reports and filings, and maintain/update accurate inventories.

Key Strengths

As an associate with your company I would bring a focus on;

Perserverance

Teamwork

Punctuality]

I take pride in my work and I never leave a task until it’s fully completed to the best of my ability.

PROFESSIONAL EXPERIENCE

Diversified Consultants, Inc. 2015-Current

Accounts Manager

Recognized by my superiors on multiple occasions for tact, empathy and professionalism

in addressing and resolving customer complaints and concerns. Resulting in elevating my

career from entry level Collector consultant; Supervisor and now Assistant Accounts Manager.

Icluding a state transfer.

Effectively managed a high volume of inbound and outbound calls, emails and floor activities

Stabilized many delinquent accounts numbers by encouraging negotiations with scheduled payment arrangements to customers

Constant moral builder for my team and the managerial team.

Jacksonville Jaguars / Levy Restaurant 2010-2016

Host/Shift Lead

Helpful to company's achievement of food sales in the years of 2010-2011

Experience with fast paced Setting, and creating marvelous customer service.

Accomplished accurate and precise job skills to work with merging

decisions.

Recognized for delivering unparalleled customer service.

Dial America 2006-2009

Account Specialist

Responsible for more than 3,800 individual and business billing accounts

for the southern region of several companies (Comcast, ATT, Alhambra and

Better Homes Magazine)

Support sales reps in opening new accounts and upgrading existing service.

Quickly and effectively solve customer challenges.

Maintain quality control/satisfaction constantly seeking new ways to improve service.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Certified Federal and State Tax Preparer / CPA

Graduate Diploma Andrew Jackson Sr. High Jacksonville FL 2007

COMMUNITY AFFILIATIONS

Leon County Public Housing Hurricane Katrina Relief disaster food, clothes and supplies drive

Active board member of The Kalil McCoy Project Inc. a non-profit agency program to help deprived young adults succeed and bring awareness to violence. Annual Toys for Tots Jacksonville,YESYOU!, The Magnolia House

References and Supporting Documentation Furnished Available Upon

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