Project Management Program
Resume:
MARTEL
MORRIS
*********@*****.***
Baltimore, USA 21207
https://www.linkedin.com/in/
martel-morris-9a6850ab/
SKILLS
Leadership (Experienced)
Non-Profit Management
(Experienced)
Project Management (Experienced)
Scrum/Agile Methodology
(Experienced)
Customer Relationship Management
(Experienced)
Teamwork (Expert)
Flexibility (Experienced)
Cybersecurity (Experienced)
Program Management (Experienced)
Operations Management
(Experienced)
People Management (Experienced)
Change Management (Experienced)
Knowledge Management
(Experienced)
Conflict Resolutions (Experienced)
Continuous Process Improvement
(Experienced)
PROFESSIONAL SUMMARY
Experienced executive with 10+ years of experience in driving organizational growth, maximizing profitability, and fostering a high-performance culture. Skilled in project management, agile methodology, program management, and operations management, with a focus on process improvement and customer relationship management. A strategic thinker with a proven ability to develop innovative strategies and execute initiatives that result in operational excellence and improved market positioning. Adaptable and a natural leader, committed to delivering exceptional results, fostering strong stakeholder relationships, and achieving sustainable long-term growth for the organization.
WORK HISTORY
State of Maryland – Office of Long-Term Care - Family Investment Specialist IV
Catonsville, MD • 07/2018 – Current
Participated in implementation of Eligibility and Enrollment system.
Managed customer satisfaction during project transition period.
Monitored and reported key metrics to assess team performance and progress towards goals.
Implemented project tracking tools and methodologies to monitor progress, identify bottlenecks, and take corrective actions as needed.
Advised staff on policy changes and provided guidance on compliance.
Oversaw and participated in completing special projects and assignments requiring evening and weekend hours.
Led and managed cross-functional teams, providing guidance, support, and motivation to achieve project objectives.
Collaborated with program managers and staff to develop and implement training programs for new Family Investment Specialists, ensuring consistent and effective service delivery.
Identified opportunities for process improvement and made recommendations for increased efficiency and effectiveness in service delivery.
Developed and implemented strategies to increase utilization of social service programs among eligible individuals.
State of Maryland – Department of Social Services - Family Investment Specialist III
Baltimore, MD • 04/2015 - 07/2018
Developed and delivered training sessions on social service policies, regulations, and best practices to staff.
EDUCATION
Towson University
Towson, MD • 12/2009
Bachelor of Science: Sociology and
Anthropology
CERTIFICATIONS
CompTIA Project+ CompTIA
Downers Grove, IL Obtained: Sep
2023
CompTIA Security+ CE CompTIA
Downers Grove, IL Obtained: Sep
2023 Expiration: Sep 2026
CompTIA Network+ CE CompTIA
Downers Grover. IL Obtained: Sep
2023 Expiration: Sep 2026
CompTIA A+ CE CompTIA Downers
Grover, IL Obtained: Oct 2023
Expiration: Oct 2026
CompTIA Secure Infrastructure
Specialist (CSIS) CompTIA
Downers Grover, IL Obtained: Oct
2023 Expiration: Sep 2026
CompTIA IT Operations Specialist
(CIOS) CompTIA Downers Grover,
IL Obtained: Oct 2023 Expiration:
Sep 2026
Professional Scrum Master II
Scrum.org Burlington, MA
Obtained: Nov 2023
Professional Scrum Master I
Scrum.org Burlington, MA
Obtained: Nov 2023
AWS Certified Cloud Practitioner
Obtained: Nov 2023 Expiration: Nov
2026
Notary Public Baltimore City, MD
Obtain: Jan 2020 Renewed: Jan
2024 Expiration: Jan 2028
Approved employee timesheets, leave requests, and transfers to other locations.
Conducted personal, criminal, and financial background checks on customers and dependents to determine program eligibility.
Established and maintained clear and effective communication channels among team members, stakeholders, and other relevant parties.
Addressed and discussed issues within the agency and proposed solutions and resolutions.
Protected the team from external interruptions and distractions to maintain focus and productivity.
Oversaw and participated in completing special projects and assignments requiring evening and weekend hours.
Provided excellent customer service to internal and external customers.
Promoted effective communication and collaboration within the team, as well as fostered a positive and inclusive team culture.
Collaborated with community organizations to develop and implement support programs for low-income families.
State of Maryland – Family Investment Administration - Human Service Specialist IV
Baltimore, MD • 10/2014 - 04/2015
Monitored case efficiency and confirmed the error rates of no less than 6% of federal public assistance programs.
Oversaw and participated in completing special projects and assignments requiring evening and weekend hours.
Conducted federal audit reviews, state audit reviews, staff interviews, and customer interviews to identify areas for improvement and drive program enhancements.
Identified and eliminated obstacles that hindered the team's progress, ensuring a smooth workflow during sprints.
Provided logistical and technical support to the local Department of Social Services throughout the State of Maryland.
Implemented quality assurance processes to monitor and evaluate the quality of social service programs within the State of Maryland.
Developed comprehensive project plans, outlining tasks, timelines, resource requirements, and milestones to ensure successful project delivery.
Facilitated communication between the development team and stakeholders, keeping everyone informed about project progress and potential challenges.
Created and managed project budgets, tracked expenditures, and ensured that the project stayed within financial constraints.
Organized training, scheduled training, and implemented training as needed for staff members.
State Of Maryland – Department of Social Services - Family Investment Specialist II
Baltimore, MD • 04/2012 - 10/2014
Facilitated and implemented intake and processing system for Department of Social Services.
Provided supplemental training to newly assigned Family Investment Specialist I employees.
Prepared and implemented quality assurance policies and procedures.
Worked with interdepartmental units for case accuracy, audits, and corrections.
Encouraged the team to reflect on their processes, identify areas for improvement, and implement changes for increased efficiency.
Provided guidance to team members on Scrum practices, principles, and helped them improve collaboration and self-organization.
Collaborated with professionals, agencies, and stakeholders to identify systemic issues and improve service delivery.
Conducted project reviews, documented lessons learned, and ensured a smooth transition as the project concluded.
Developed comprehensive project plans, outlined tasks, timelines, resource requirements, and milestones to ensure successful project delivery.
Developed and implemented strategies to improve efficiency and accuracy of intake and processing system, resulting in streamlined operations and faster service delivery to families in need. Best Buy – Geek Squad - Advanced Repair Technician Windsor Mill, MD • 05/2010 - 06/2012
Troubleshot and repaired hardware issues with computers, including desktops, laptops, servers, and peripherals.
Installed and configured operating systems, software applications, and drivers on computer systems.
Detected and removed viruses, malware, and other security threats from computer systems.
Performed system upgrades, including hardware and software updates, to improve performance and security.
Identified and resolved network connectivity issues, both wired and wireless.
Implemented data backup solutions to ensure protection and recoverability of critical information.
Provided technical support and assistance to end-users, both in person and remotely.
Set up and configured new computers, including hardware, software, and user accounts.
Maintained inventory of computer equipment, software licenses, and peripherals.
Prepared reports on system performance, issue resolution, and recommendations for improvement.
State Of Maryland – Department of Social Services - Family Investment Specialist I
Baltimore, MD • 04/2011 - 04/2012
Assisted families in accessing and applying for financial assistance programs, such as TANF, SNAP, Medicaid, childcare subsidies, and other available resources.
Maintained accurate and up-to-date client records, case notes, and documentation of services provided.
Generated reports and maintained compliance with agency and program reporting requirements.
Provided ongoing case management services to families, including developing individualized service plans, setting goals, and monitoring progress.
Conducted eligibility screenings and determined families' eligibility for social services programs.
Received and reviewed applications for social assistance programs, ensuring all required documents and information are complete.
Verified accuracy of provided data.
Conducted regular trainings for staff on updates and changes in financial assistance programs and eligibility criteria to ensure accurate and up-to- date knowledge.
Conducted regular training and workshops for families to educate them about financial literacy, budgeting, and money management skills.
Provided program assistance and guidance to families in navigating the application process for financial assistance programs and ensured they have access to all available resources.
Sheppard Pratt Health System -The Forbush School at Hunt Valley
- Educational Assistant
Hunt Valley, MD • 10/2010 - 09/2011
Provided behavioral management assistance.
Assisted with screening and assessing educational needs of students.
Administered academic quizzes, classwork, and state assessments.
Electronically maintained and documented student experiences and outcomes via completion of daily activity logs.
Developed and implemented individualized educational plans for students with special needs, in collaboration with teachers and other educational professionals.
Collaborated with school administrators and teachers to implement behavior intervention strategies for students with special needs.
Provided support in conducting individualized assessments for students with special needs to determine their educational needs and goals.
Assisted in organizing and coordinating field trips and educational outings for students, ensuring all necessary permissions and logistics are in place.
Assist in development and implementation of new educational programs and curriculum to meet diverse needs of students with special needs.
Collaborated with multidisciplinary teams to develop and implement individualized educational plans for students with special needs, ensuring that all aspects of their learning and development are addressed. National Center on Institutions and Alternatives - Operations Manager
Woodlawn, MD • 10/2007 - 12/2010
Oversaw budgeting, reporting, planning, and auditing within organization.
Assisted Human Resources with recruitment when necessary.
Developed comprehensive project plans, outlining tasks, timelines, resource requirements, and milestones to ensure successful project delivery.
Implemented and reviewed operational policies and standard operating procedures.
Promoted effective communication and collaboration within the team, as well as fostered a positive and inclusive team culture.
Facilitated communication between the development team and stakeholders, keeping everyone informed about project progress and potential challenges.
Worked with Board of Directors and Stakeholders to determine values, mission, development, and administration of short-term and long-term goals for organization.
Established and maintained clear and effective communication channels among team members, stakeholders, and other relevant parties.
Led and managed cross-functional teams, providing guidance, support, and motivation to achieve project objectives.
Implemented project tracking tools and methodologies to monitor progress, identify bottlenecks, and take corrective actions as needed. CompUSA - Computer Technician
Towson, MD • 03/2007 - 08/2010
Diagnosed and resolved hardware issues with computers, including desktops, laptops, servers, and peripherals. Repaired or replaced faulty components such as hard drives, memory, or motherboards.
Installed and configured operating systems, software applications, and drivers on computer systems. Ensured compatibility and optimal performance.
Detected and removed viruses, malware, and other security threats from computer systems. Implemented preventive measures, such as installing antivirus software and educating users about safe computing practices.
Performed system upgrades, including hardware and software updates, to improve performance and security. Conducted regular system maintenance tasks, such as disk cleanup, defragmentation, and system optimization.
Identified and resolved network connectivity issues, both wired and wireless. Troubleshot network hardware, routers, switches, and modems. Configured IP addresses, DNS settings, and network protocols.
Implemented data backup solutions to ensure protection and recoverability of critical information. Restored data from backups in the event of data loss or system failure.
Provided technical support and assistance to end-users, both in person and remotely. Responded to help desk requests, troubleshooted issues, and guided users on software and hardware usage.
Set up and configured new computers, including hardware, software, and user accounts. Installed and connected peripherals, such as printers, scanners, and external storage devices.
Maintained inventory of computer equipment, software licenses, and peripherals. Tracked assets, performed audits, and ensured proper documentation of hardware and software resources.
Created and updated documentation, including troubleshooting procedures, user manuals, and technical guides. Prepared reports on system performance, issue resolution, and recommendations for improvement.
Best Buy - Car Electronics Installer
Windsor Mill, MD • 01/2009 - 05/2010
Installed car audio systems, ensuring proper wiring connections, mounting, and configuration.
Integrated electrical systems such as GPS systems, navigation units, backup cameras, remote starters, or alarm systems in vehicles.
Troubleshot and diagnosed electrical and wiring problems in vehicles, providing effective solutions.
Installed accessories like roof racks, running boards, towing hitches, or interior upgrades.
Performed interior modifications to enhance aesthetics and comfort of vehicles.
Installed and configured security systems to enhance vehicle security and theft prevention.
Assisted customers with customizing their vehicles by installing aftermarket parts.
Conducted system testing and quality checks to ensure proper functionality and performance.
Provided customer support and education on installed components.
Maintained accurate records of installations and completed necessary documentation.
Towson University – Towson University Police Department - Paid Summer Internship
Towson, MD • 05/2009 - 08/2009
Conducted individual background checks for employment services, childcare services, and other related services.
Revised, improved, created, and updated current fingerprinting manuals and agency hiring policies.
Verified and updated employee employment-related information. Performed various clerical duties.
Provided exceptional customer service support to internal and external customers.
Welcomed and assisted individuals scheduled for fingerprinting, ensuring professional and friendly environment.
Explained fingerprinting process to individuals and answered any questions they may have.
Prepared necessary paperwork and forms for fingerprinting, ensuring accurate documentation.
Adhered to strict security protocols and maintained integrity of fingerprinting equipment and supplies.
Handled document management, data entry, and record-keeping.
Maintained office systems and provided general administrative support to various departments or executives.
Circuit City Stores - Lead Technician
Catonsville, MD • 07/2006 - 12/2008
Diagnosed and resolved hardware issues with computers, including desktops, laptops, servers, and peripherals.
Installed and configured operating systems, software applications, and drivers on computer systems.
Detected and removed viruses, malware, and other security threats from computer systems.
Identified and resolved network connectivity issues, both wired and wireless.
Configured IP addresses, DNS settings, and network protocols.
Restored data from backups in the event of data loss or system failure.
Set up and configured new computers, including hardware, software, and user accounts.
Installed and connected peripherals, such as printers, scanners, and external storage devices.
Trained and mentored junior technicians on hardware troubleshooting and repair techniques, ensuring a high level of expertise in the team.
Led and managed team of technicians, providing guidance and support to ensure efficient and effective troubleshooting and repair services. National Center on Institutions and Alternatives - Program Manager
Woodlawn, MD • 04/2006 - 10/2007
Identified potential risks and developed strategies to mitigate them, as well as addressed unforeseen challenges that arose during the project lifecycle.
Led and managed cross-functional teams, providing guidance, support, and motivation to achieve project objectives.
Participated in multi-functional, dedicated project teams assembled to identify issues and provide solutions.
Promoted effective communication and collaboration within the team, as well as fostered a positive and inclusive team culture.
Developed and implemented evaluation tools to measure program effectiveness and outcomes.
Coordinated and oversaw implementation of new programs and initiatives to improve organization's education curriculum.
Collaborated with internal and external stakeholders to develop partnerships and funding opportunities to support program initiatives.
Developed and executed comprehensive program management strategy to ensure successful implementation and delivery of all projects and initiatives.
Protected the team from external interruptions and distractions to maintain focus and productivity.
Managed recruitment and selection process for program staff to ensure highly qualified and motivated individuals were hired. Circuit City Stores - Car Equipment Installation Technician Catonsville, MD • 01/2006 - 07/2006
Installed car audio systems, ensuring proper wiring connections, mounting, and configuration.
Integrated electrical systems such as GPS systems, navigation units, backup cameras, remote starters, or alarm systems in vehicles.
Troubleshot and diagnosed electrical and wiring problems in vehicles.
Installed and configured security systems to enhance vehicle security and theft prevention.
Assisted customers with customizing their vehicles by installing aftermarket parts.
Conducted system testing and quality checks to ensure proper functionality.
Maintained accurate records of installations and completed service orders.
Collaborated with other technicians to develop innovative installation techniques and improve efficiency in car equipment installations.
Collaborated with sales team to identify upsell opportunities and provide recommendations for additional car equipment installations.
Provided recommendations on the most reliable and durable car equipment brands in the market to ensure long-term customer satisfaction and minimize the need for repairs or replacements. National Center on Institutions and Alternatives - House Manager Woodlawn, MD • 07/2005 - 04/2006
Supported worker communication within management team.
Initiated and implemented disciplinary actions to employees.
Conducted staff meetings and attended weekly management meetings.
Provided exceptional customer service to all internal and external customers.
Oversaw operations of group home.
Implemented and enforced safety and security measures to ensure the well-being of residents and staff members.
Developed and implemented strategies to optimize efficiency and effectiveness of group home operations, including streamlining processes, improving staff productivity, and reducing operational costs.
Developed and implemented training program for new staff members to ensure they are equipped with necessary skills and knowledge to effectively perform their job duties.
Developed and implemented training programs to enhance skills and knowledge of staff members to improve quality of care provided to residents.
Managed and maintained budget for group home, including tracking expenses, analyzing financial data, and making recommendations for cost-saving measures.
National Center on Institutions and Alternatives - Residential Counselor
Woodlawn, MD • 01/2005 - 07/2005
Developed and implemented personalized treatment plans for residents to address their unique needs and goals.
Conducted regular assessments and progress evaluations to track effectiveness of behavioral plans.
Collaborated with the legal department to ensure compliance with all regulations and licensing requirements.
Worked with families of clients, behavior management team, and senior management to create and enforce individualized behavioral plans.
Contributed to the organization’s mission of providing support and care for individuals with disabilities and behavioral concerns.
Collaborated with medical team to ensure residents are receiving appropriate medical care and interventions.
Provided emotional support and counseling to residents to help them cope with their disabilities and behavioral concerns.
Coordinated with external organizations and agencies to provide additional resources and support to residents.
Facilitated group therapy sessions for residents to foster community and promote personal growth.
Assisted residents in developing and maintaining appropriate social skills to enhance their overall quality of life.
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