Microsoft Word, 100 wpm Customer service Triage EMR/EHR Systems Vital
Resume:
Lindsey Keller
Muskogee, OK *****
***************@*****.***
Hello! My name is Lindsey, and was hoping to get more information in regards to the open job position available.
I am a hard worker and learn new skills easily. I work very well with others and I am very committed to my jobs considering, I have only had 4 employers since high school! It says that I love what I do and give it 110% all the time! Very reliable and I love to work with computers and I get satisfaction out of helping people even for the smallest of things.
Authorized to work in the US for any employer
OMMA LICENSED FOR MEDICAL REASON. TO BE DISCUSSED FURTHER WITH EMPLOYER FOR EMPLOYMENT
Authorized to work in the US for any employer
Work Experience
Patient Service Representative Medicaid Advantage Dept Gaddy Drug - Muskogee, OK
August 2022 to March 2024
Responsibilities:
Work directly with Case Managers, patients and physicians on new referrals and/or existing orders for patients on the Oklahoma Medicaid Title 19/Advantage program. Duties & Experience:
Check Harmony for patient profile on orders received. Call pt to verify demographics.(D.O.B/Address/alt ph#) Confirm the supplies and orders are accurate and needed. The quantity/units requested are enough to assist patient monthly.
Answer and make calls
Check faxes incoming and outgoing with Updox.
Work on call queue weekly to get completed orders returned. Check MCD website for status of approvals or denials and Prior Authorization completed. After verification is completed. Run labels and ship patient supply for the month
-Over 2 years of knowledge in Harmony, McKesson and Updox from most recent employer. Verify F2F current or Appt needed:
While patient is on the phone verifying demographics, ask if they have been seen by physician recently to get orders completed.
Patient may need to schedule a face to face visit with their physician if not been seen recently. I hopes that can receive in a timely manner.
Verify all the necessary information needed is correct and submitting order requests to the appropriate parties for approval.
Phone Etiquette
Answering phone calls that come in from patients or patients PCA, case managers and physician offices. Also, make necessary phone calls to physician offices to check on the status of receiving and completing all documents needed.
Call and speak with patients and case managers to keep them updated with status of completing orders. Optician/Office Manager
Hogle Eye care Center - Muskogee, OK
May 2014 to June 2022
Responsibilities:
Perform eye exams with pressure checks, auto keratonometer and testing the patients ability to see the screen before being seen by the optometrist. Checked patients out after appointment collecting any copays or charges incurred at the time of their visit. Fit patient into glasses (tightening, loosening, straightening, etc). Also, worked with customers who were interested in contacts, providing them the proper training needed to successfully take the contacts in and out before leaving the facility. I regularly scheduled patient appointments on Eyefinity practice mgmt, used an electronic health charting system. Assisted patients or outside customers coming in to shop for glasses on our showroom floor. Filed paperwork and invoices, filed insurance claims and also worked denials from various insurance companies, pre authorization, checking benefits before the patient came in for the appointment. Came with great pride when the customers would comment on my outstanding customer service and the ability to always have a smile on my face!
Medical Assistant/Claims processing/Billing
Muskogee Digestive Center - Muskogee, OK
March 2009 to March 2013
Responsibilities:
Organizing medical records, filing records in pt. charts, making in-office appointments or procedure appts. on computer system, phoning different facilities to schedule appts. with their business if need be. Measure vital signs, work directly with doctors, answer calls from pts. regarding medicines, health issues, etc. Filling non narcotic medications, Pre-certs for medications with insurance companies. Separated and mailed medical dictation to the primary or referring physician. Accomplishments I feel like I had a major impact in this job by helping out the doctor tremendously. I filled non narcotic prescriptions for her and made sure she had everything she needed before stepping into the room to speak with the patient. I handled the patients and made them feel at ease in triage before they were ready for the doctor. Skills: I demonstrated expert multi-tasking, experience in microsoft word, microsoft excel, inservio, and medassist. I also have skills with electonic prescription and electronic medical records. I have experience as well with medical insurance. I handled billing in the office from insurances payments
(medicare, medicaid, humana, etc) to patients statements. These tasks were performed before I was promoted to the position of being the Medical Assistant to Dr. Lori Ford.
Certified Nursing Asst.
York Manor Nursing Center - Muskogee, OK
March 2003 to March 2009
Responsibilities:
Helped manage wound care, taking pts. vital signs, this includes temperature, pulse, respiration and blood pressure. Charted information into charts ranging from intake/output, vital signs, etc. Helped maintain patients personal hygiene, including shaving, monitor showers, brushing teeth. Fed patients with difficulties at designated eating times and documented intake/output. I've worked with mentally and physically disabled people helping them accomplish daily living activities if possible. Range of motion exercises, physical therapy for rehabilitation charting each case on a day to day basis on their skill improvements. I have been in contact with family memebers and have been accountable for providing emotional support to patients and their families. This can be as simple as helpimg patients feel comfortable with their surroundings and a list of other training throughout the 5 years I worked there. Accomplishments I'm proud of is becoming friends with many patients in my time at the nursing center. It was hard not to grow a strong bond between some people because I dealt with them on a day to day basis. I was awarded employee of the month and was nominated for employee of the year. Skills: I demonstrated strength, cpr, multi-tasking, compassion, ability to train and show others how to handle the job, and patience.
Education
Some College in Health Science
Bacone College - Muskogee, OK
August 2004 to May 2006
High school diploma in Basics
Muskogee High School - Muskogee, OK
August 2000 to May 2004
Skills
• Medical Terminology
• Accounts payable
• Triage
• Accounts receivable
• Medical Billing
• Epic
• Documentation review
• Office Management
• Medical Scheduling
• CPT Coding
• Patient Care
• QuickBooks
• Continuous improvement
• ICD-9
• Financial services
• ICD-9
• Customer support
• Medical Terminology
• Triage
• Medical Office Experience
• ICD-10
• Cash handling
• Communication skills
• Account reconciliation
• Insurance Verification
• Employee Orientation
• Banking
• Clerical Experience
• Accounting
• Medical Billing
• Financial Report Writing
• Accounting
• Medical Scheduling
• Patient Care
• CPT Coding
• QuickBooks
• HIPAA
• Supervising Experience
• Hospital Experience
• Customer service
• Nursing
• Phone Etiquette
• Continuous improvement
• Accounts payable
• Epic
• Computer networking
• Vital Signs
• Medical Records
• EHR systems
• Sales
• Accounts receivable
• Phone Etiquette
• Data collection
• Insurance Verification
• Computer networking
• Vital Signs
• General Ledger Accounting
• Financial Report Writing
• Computer Skills
• Adobe Acrobat
• Cash handling
• Sales
• Nursing
• Hospital Experience
• 10 key typing (10+ years)
• Customer service
• Administrative experience
• Accounting software
• Banking
• Windows
• Supervising Experience
• Adobe Acrobat
• Google Docs
• Account reconciliation
• EHR systems
• Utilization management
• Documentation review
• Medical Coding
• Administrative experience
• Microsoft Excel
• Utilization management
• Communication skills
• HIPAA
• General Ledger Accounting
• Data collection
• Microsoft Outlook
• Google Docs
• Medical Records
• Software troubleshooting
• EHR systems
• Office Management
• Data management
• Software troubleshooting
• Microsoft Outlook
• EMR Systems
• Microsoft Word 100 wpm (10+ years)
• Anatomy Knowledge
• EMR Systems
• Clerical Experience
• Medical Coding
• Data management
• Anatomy Knowledge
• Analysis skills
• Medical Office Experience
• Employee Orientation
• Analysis skills
• Financial services
• EHR systems
• ICD-10
• Accounting software
• Customer support
• Windows
• CPT coding
• Medical coding
Certifications and Licenses
CNA
Expired
Assessments
Customer focus & orientation — Proficient
April 2024
Responding to customer situations with sensitivity Full results: Proficient
Medical receptionist skills — Proficient
April 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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