Data Entry, administrative assistant

Grace Wanger

780-***-****. **********@*****.***

HIGHLIGHT OF SKILLS AND QUALIFICATIONS

Shows proficiency in the use of Google Drive, Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, SharePoint, and Teams) to ensure day-to-day administrative duties are done smoothly.

Progressive 2 years of diversified experience in general office practices and procedures including data entry, formatting documents, and familiarity with contracts.

Enjoys working collaboratively with others as a team player with the ability to think and work independently.

Demonstrates excellent oral, written, and interactive communication skills in dealing with individuals in person, over the phone, and virtually for effective administrative support.

A supportive team member with the ability to perform variety of duties while adhering to policies, procedures and processes.

Shows strong attention to detail and accuracy to facilitate preparation of correspondence and variety of documents.

Excellent customer service established through building exceptional relationship that conveys a positive and professional image of company to internal and external stakeholders.

Highly organized individual with the ability to prioritize tasks and meet deadlines while producing quality work.

Shows desire to excel and achieve results with the interest in growth, learning and innovation.

Excellent analytical and creative problem-solving skills using innovative ideas or adapting existing processes.

Proven ability to maintain high standards of confidentiality.

A self-starter, and self-motivated individual with a commitment to follow through.

Energetic, creative, and passionate individual with the ability to work in a fast-paced, and high-volume business environment.

EDUCATION

B.Mgt. in Human Resources Management & Labour Relations 01/2019 – 08/2021

University of Lethbridge, Calgary Campus, Calgary, AB

Diploma in Office Administration 03/2018 – 12/2020

Reeves College, Calgary, AB

Business Diploma in Human Resources Management 09/2015 – 05/2017

Saskatchewan Polytechnic, Moose Jaw Campus, Moose Jaw, SK

Post Graduate Certificate in Human Resources Management 05/2012 – 12/2012

Conestoga College, Kitchener, ON

WORK EXPERIENCE

Front Desk Agent/Night Auditor

Royal Hotel Edmonton International Airport, Leduc, AB 07/2023 – Present

Pyramid Lake Resort, Jasper, AB 03/2022 – 03/2023

Canadian Rocky Mountain Resorts -Emerald Lake Lodge, Field BC 10/2021 – 01/2022

Ran night audit reports for accounting department and managers.

Filed and maintained records on Microsoft Spreadsheet.

Processed guests’ check-ins and check-outs, made reservations for guests.

Answered calls and deescalated nuisances and assisted with night security.

Trained new night auditors.

Performed ad-hoc duties as directed by supervisor and hotel General Manager.

Provided sales services of the hotel gift items to guests and other patrons.

Prepared accurately room card keys for arriving guests.

Accurately entered sales receipts data, restaurant bills, guests’ room charges & taxes bills on MS Excel.

Prepared daily sales journal of accounts for the business activities.

Answered phones calls; processed guests’ wake up calls on request.

Made guests reservations over the phone, and in person as Walk In

Customer Service Representative/Sales Associate 09/2021 – 10/2021

Tactik Personnel de Promotion, Edmonton, AB

Provided friendly, excellent, and professional customer services.

Listened and built a rapport with customers.

Shared information to customers about the product on hand.

Received shipments, performed daily inventory, and merchandised stock according to the company’s request.

Welcomed customers with warm greeting and identified their needs and wants and made recommendations by describing the product features that matched their needs.

Office Assistant 10/2020 – 12/2020

QCT College, Calgary, AB

Accurately entered more than 1200 student data from hard copy files into MS Excel spreadsheet. Proof reading and updating their information on the computer.

Effectively retrieved relevant information from hard copy files or MS Excel spread sheet to management staff.

Filed all incoming student and other administrative documents in the appropriate filing cabinets.

Answered phone calls in a professional manner.

Performed other assigned clerical duties.

HR/Office Administration 08/2018 – 10/2018

Minuteman Press, Calgary, AB

Completed a practicum term which included developing job description for 6 positions including, Production Manager, Graphic Designer, Customer Service Representative, Account Manager, Bindery, and Printing and Print Technician.

Demonstrated initiative and positive teamwork by working collaboratively with colleagues and management.

Researched, developed, and presented draft copy of the company’s policies to management.

Answered phone calls and directed calls to appropriate phone directory.

Assisted the Operations Manager in providing full cycle recruitment services by preparing interview questions, conducting interviews, preparing employment letters for new employees, and performing orientation for new employees.

Guest Service Agent 05/2016 – 10/2016

Suburban Extended Stay Hotel, Moose Jaw, SK

Processed all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

Processed all payment types such as room charges, cash, debit, or credit.

Answered, recorded, and processed all guest calls, messages, requests, questions, or concerns.

Coordinated with Housekeeping to track readiness of rooms for check-in.

Communicated parking procedures to guests/visitors and dispatched valet staff as needed.

Provided guests with directions, information regarding property and local areas of interest.

Processed all check-outs including resolving any late and disputed charges.

Completed designated cashier and closing reports in the computer system.

Counted bank at the beginning and end of shift.

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