Customer Service Product Management

Dane Kyle Wilson

***** ***** **

Woodhaven, Michigan 48183

*******@*****.***

May 12, 2024

Dear Hiring Manager:

Knowing that qualified and devoted employees are the backbone to any company, please allow me to introduce myself.

I am:

D - Dedicated

A - Accomplished

N - Neat

E – Experienced and Exceptional

Together, these letters form the name of a very unique employee, DANE.

I am a motivated expert with strong goals and an obligation to excellence.

I am looking to blend the better of two worlds: the flexibility of working with a team, or independently and the security of being part of a strong established company.

Since you are in need of such a valued employee, I welcome the opportunity for a more personal meeting to discuss how my experience can best meet your needs.

Thank you,

Dane Kyle Wilson

EXPERIENCE:

02/28/2014- 06/10/2024 AT&T Services- I.E.F.S

•10+ years experience in Communications

•Data Analysis

•Sales and Product management

•Trouble Shooting

•Satellite Installation

•Fiber Trained

•Ethernet and Coax networking

•Computer Support

•VoIP

Lowes

Experience: 6months

Date: 02/17/2023- 08/26/2023

Palet forklift high-low

Inventory

Loss prevention stock

Customer service

Warehouse fulfillment

Online sorting

EXPERIENCE:

11/2012 – 6/2013 Sinai Grace Hospital – Detroit, MI / Environmental Services

•Followed environmental guidelines to ensure a safe and sanitized facility

• Cleaned and maintained the operating/trauma rooms

• Reported anything unusual or hazardous to management

6/2004 – current Rally's Hamburgers & Checkers Co - St. Clair Shores, MI / Manager

• Responsible for cash deposits

• Contributed to sales and advertisement

• Maintained accurate reports

• Trained office personnel

• Opened and closed establishment

5/2008 - 6/2004 Sav-Mor Drugs Store – Eastpointe, MI / Cashier

• Responsible for all arenas of Cashiering

• Completed floor sales

• Made lottery sales/ maintained daily sales report

• Stocked shelf units / maintained inventory detail report

• Sustained store maintenance

12/2007- 4/2008 Harvard Staffing, LLC – Troy, MI / Customer Service Representative

• Analyzed, evaluated, resolved, responded and adjudicated resolution to hospital providers inquiries in a call center setting

• Assisted other representatives in handling unusual or complex inquiries, including irate calls

• Acted as a Help desk representative to provide additional support to other customer service representatives

• Acted as subject matter expert on various workgroups

5/2007- 9/2008 Rent A Center – Warren, MI / Customer Accounting Representative

• Managed accounts and calls list

• Responsible for phone/ floor sales

• Maintained Showroom appearance

• Performed Computer Technology/Data entries

• Made furniture deliveries

• Maintained customer satisfaction

EDUCATION:

01/15/2023 – Devry University

Electronic Engineering degree

8/2011 – 2012 Macomb Community College

9/2001 - 6/2005 Northern High School

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