Manager, Customer Service Specialist
Resume:
Erica Lynn Kershaw
Plaquemine, LA 70764
*****.****.***@*****.***
Computer Skills Managing multiple computer applications, Such as Windows, Microsoft Office, Internet Portals/Websites, QuickBooks, Peach Tree, Logistics Routing Software, work daily with IOS Software, Point Click Care Software, as well as many online Platforms.
Course Study Business Management, Accounting, Administration, Professional Development, Business Law, Payroll, Bookkeeping, Tax Preparation & Filling, Customer Service, Business Office Management, Human Resources, Inventory, and Finance.
Education
2015-2017 Certificate in Cosmetology (Kayes Beauty College)
2006-2010 Associates Degree in Business Management (Harrison College)
2005-2012 H & R Block Certified Tax Expert (H&R Block Tax Courses)
1992-1996 Highschool Diploma (Highland High School)
Employment
June 2022-March 2024 Premier Storage & Shipping Addis, LA
Store Manager
Shipping & Receiving, Customer Service.
Billing, Collections Receivables, Purchasing, Inventory.
Manage Storage Rentals, Contracts, Payments, Maintenance, Auctions.
Feb 2022-June 2022 Legacy Nursing & Rehab Plaquemine, LA
Business Office Manager
Patient Financials, Health Insurance, Billing, Payables.
Reports, Budgets, Customer Service, Collections.
Worked closely with families and Insurance Companies.
Feb 2021- Dec 2021 City Dash Cincinnati, OH
Billing Manager
Logistics Billing, Customer Service, Dispatch.
Scheduling Deliveries, Dispatching Drivers.
Managing Billing Office, Billing, Invoicing, Monthly Statements.
Customer Requests, Sales, Marketing, Financial Management.
Feb 2019-Nov 2020 Navient Muncie, IN
Customer Service Manager
Federal Student Loan Servicing.
Indiana Department of Workforce Development (Unemployment).
March 2016-Feb 2018 R&L Carriers Alexandria, IN
Office Administrator
Setting Appointments, & Managing Shipments with Routing Software.
Customer Service & Dispatch Assistant.
Feb 2010-Oct 2014 Elbrecht Concrete Noblesville, IN
Staff Accountant
Payroll & Bookkeeping (Quick Books).
Prepared Customer Contracts, and Billing Statements.
Jan 2002-May 2010 H&R Block Anderson, IN
Tax Professional
Prepare and Process Tax Returns, For Individuals & Businesses
Using Detailed Book Keeping to Organize Customer Financials.
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