Customer Service Continuous Improvement
Resume:
L
Ishani
Lokuliyana
ishanilokuliyana@yaho
o.com
Conroe, Tx 77384
WWW: Bold Profile
SUMMARY
To obtain a challenging and rewarding position that utilizes my diversity and capability to adapt to any situation with potential future advancement. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
Special skill in coordinating
high-volume VIP key accounts.
Operational support and arranging.
Report creating and close operational
follow-up.
Continues weekly meetings with
customers and staff.
Materials Preparation
Course Development
Training initiatives
Creative Problem-Solving
Negotiating
Cost savings
Sales inciting
EXPERIENCE
Trainer and Operation Process Manager
OIA Global/ Jan 2022 to Current
Work with Operational staff to actively arrange operations for all four areas. Conduct operational meetings with international staff and collaborate to provide high service levels to high-end customers.
Work with the continuous improvement team to create new processes to achieve the company's uniform standard
Create SOPS
Create training materials and facilitate all branches in the USA CW1(Cargo wise) introduces and supports all teams with training, tips, and tricks to improve operational staff quality of work
Research and support team with new improvements strategy to workflow process. Import Supervisor
Berje Inc./ Jan 2020 to Sep 2022
Receive shipping documents from overseas factories and confirm the accurate item, and purchase order information; Ensure import documentation is submitted to customs brokers for the ocean and air shipments
Check the status of shipments and ensure customs and freight is cleared Track shipments for delivery to the warehouse
Calculate final landed costs including all FOB, freight, and duties using Excel spreadsheets
Assists in shipping and transportation processes
Responsible for submitting reports as required
Troubleshoot all the issues with shipments.
Key Account Supervisor- Team Leader
OIA Global/ Jan 2017 to Jan 2020
Handled high-volume import /export ocean and air shipments Provide sales support for sales staff on all customer issues in ocean freight Sold custom brokerage service to new clients
Provided outstanding customer service to all clients Coordinate all import/export bookings with overseas agents Providing sales reports when necessary
Negotiated ocean freight rates with exporter companies Monitored pickup and delivery of containers
Negotiated with Customs, Freight Forwarders, and Brokers Direct Customer Service
Prepared monthly reports
Highly skilled with problem resolving and bringing high profit to the company. Import Specialist – Ocean/Air
Clark, NJ
Caro Trans International Inc./ Jan 2013 to Jan 2017 Coordinate all import bookings with overseas agents for ocean and air freight cargo Negotiated rates and provided quotations to agents for each request Handled international communications to coordinate door-to-door services Responsible for lanes from China, Germany, Sweden, Italy, Singapore, Peru, France, Sri Lanka, Dubai, India, and Thailand
Rotterdam
End of the day all check reports provide to the Accounts Team Introduce new customers to the company and do the rate quotes accordingly Provide essential customer service support to new and existing clients regarding all aspects of shipping internationally
Accustomed to fast-paced, high-pressured positions, demonstrated ability to prioritize multiple tasks, meet deadlines, and provide quality service Deal with all kinds of ocean import troubleshooting Work closely with steamship lines, railroads, trucking companies, and bonded customs warehouses to ensure timely deliveries
Work closely and effectively with shipping agents worldwide Prioritize and respond to unexpected demands dealing with urgent and or emergencies
Handled high-volume import shipments including consolidations Provide sales support for sales staff on all customer issues in ocean freight Provided outstanding customer service to all clients Well trained with the cargo-wise system.
Key Accounts Supervisor -Imports
Jamaica, NY
Toll Global Forwarding (USA) Inc./ Nov 2009 to Feb 2013 Import Officer
Jamaica, NY
Dart Express (NYC) Inc./ Feb 2006 to Nov 2009
EDUCATION AND TRAINING
Announcing Diploma
Associated degree in Sri Lanka.
REFERENCES
Available upon request
CERTIFICATIONS
CW1 Professional ( Cargo wise system)
DG Certified ( 49 CFR, IMDG, IATA )
TSA Certified
LANGUAGES
English:
Professional
Sinhalese :
Professional
Contact this candidate