Customer Service General Manager
Resume:
~Janet Liggins~
************@*****.***
Memphis, TN 38116
~Summary~
I am the ideal candidate for this position for the company because I am willing to relocate anywhere to work in the US for this employer. Plus, I have customer service experience and a strong understanding of relationship building. I can monitor activities, communicate effectively, manage customer expectations, identify problems and risks, and recommend appropriate solutions. Additionally, I have effective leadership and management skills in a collaborative, team-oriented environment, while demonstrating the ability to work independently.
I overseen projects lifecycle for your clients and provide end-user support nationwide. I would enjoy the opportunity to learn valuable skills in customer service, client relations, presentations, and industry knowledge as it relates to your business structure. Some of my primary responsibilities include delivering products based on signed customer agreements, adhering to internal delivery excellence policies, and ensuring customer satisfaction. Plus, I have guided projects from inception through successful completion and implementation, defined project scope, objectives, and deliverables in a manner consistent with business objectives, and developed project plans and associated communication documents.
I also played a critical role in facilitating the completion of all required project documentation and maintaining the project documentation library to ensure complete tracking, project review, audit and archiving. As a responsible person for the job, I effectively manage changes to the project's scope, schedule and budget and communicate with all project stakeholders as necessary.
~Work Experience~
General Manager
A1 Transport Officials LLC –
Bastrop, TX
January 2022 to May 2024
Assigned essential task of carefully managing the company's financial performance, delving into aspects such as revenue generation, cost management, and profitability analysis
Played a significant role in nurturing effective leadership
Fostered the professional development of the company's employees,
Work in close collaboration with the Human Resources department to ensure that performance expectations were not just met, but exceeded
Accountable for the comprehensive development
Diligent monitoring of the company's budget
Actively involved in devising and implementing productive marketing strategies aimed at enhancing the visibility and desirability of the company's products or service
Intricately involved in high-level decision-making processes that bore a direct impact on steering the overall direction
Charted the course for the continued success of the company.
General Manager
Master Touch Salon –
Atlanta, GA
April 2017 to December 2021
Created activities and assisted the administrators of homeless and nonprofit organizations with providing services such as free hairstyles, haircuts, make-up, and classes to aid their clients with becoming productive citizens
Created fundraisers for the homeless and nonprofit to assist homeless and nonprofit organizations then developed and executed radio commercials and flyers to promote the outreach campaigns
Held free classes for homeless and nonprofit organizations to prepare their clients for interviews, sustainable living, and financial independence
Preformed as a public policy consultant by monitoring pending legislation related to my organization and formed strategic alliances with homeless, non-profit agencies, and governmental agencies
Actively promote the firm’s goals and strategic vision while supervising the personnel to ensure a positive response to programs, customers, and salon’s needs
Develop and implement policies to resolve critical business while aligning with the company's strategic plan and complying with state and local legislation
Monitor, implement and lead adjustments to policies and procedures for positive customer service and productive salon functionality
Create innovative resource planning solutions to ensure the firm deliver suitable products
Manage and lead salon’s projects aimed at organizing and improving its operations and procedures
Developed and maintain documents, spreadsheets, and flowcharts utilizing software such as Microsoft Word, Excel, Visio, PowerPoint to meet the informational needs of the company
Implemented a working filing system to boost efficiency by 30%
Completed conversion of a residential house to a working salon in less than three months while building relationships and partnerships with code enforcement, fire Marshall, cosmetology inspectors, city commissioners, and other governmental organizations
Budget forecast, program cost, subcontractor establishment, financial analysis and report, updating/negotiations of proposals, estimate funds to compete.
Market business to increases revenue by 75%
Respond to Internal and External Inquiries for Financial Data
Develop effective recruiting strategies to hire and retain the best and brightest talent
Cosmetologist & Manager
Sport Clips –
Roswell, GA
April 1996 to March 2017
Coordinate employee recruitment, selection, and training, performance assessment, work assignments, salary, and recognition/disciplinary actions
Determine performance procedures while providing oral/written guidance to employees and conduct monthly employee assessments to ensure workers meet their key performance metrics
Identify and effectively communicate financial accounting applications and operational procedures improvements to senior department with value-added solutions both orally and in writing
Synchronize with program director and management prior to submitting responses to corporate and Customers
Increase employee Retention by 40%
Monitor, and discuss employee turnover and retention plans to execute an efficient strategy
Communicate issues clearly and decisively and with prepared solutions as performance plans, routine correspondence, reports, and briefings
Educate employees regarding various financial practices and company policies
Increase store profits by 60%
Meet salon goals to align with the overall strategy of the corporation while managing projects.
Forecast orders, sales, profit, control overhead
Implement excellent managerial skills while multi-tasking in a fast working environment
~Education~
Master's degree in Human Resources
Troy University - Dothan, AL
August 2009 to May 2011
Master's degree in Business Administration
Troy University - Alpharetta, GA
August 2006 to May 2008
Bachelor of Management in Management
University of Mem - Memphis, TN
September 2003 to December 2005
Associate's degree in Business Management
Southwest Tennessee Community College - Memphis, TN
August 2000 to August 2003
~Skills~
Payroll
Financial analysis
Budgeting
Integrity
Accounts Receivable
Motivation
Commercial
Visio
Human Resources
Financial Management
Pricing
Financial Accounting
Cosmetology
Financial Accounting
General Ledger Accounting
Financial Management
Productive
Project Management
Financial Accounting
Event Planning
~Certifications and Licenses~
CDL
Driver's License
Cosmetology License
Real Estate
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