Previous Associate Financial Representative, skills in sales/commerce
Resume:
Matthew Zentner
IT Recruiter
Austin, TX *****
**********@*****.***
linkedin.com/in/matthewzentnermwa/
PROFESSIONAL SUMMARY
Results-driven professional with a unique blend of inside sales expertise and cutting-edge AI/Machine Learning skills. Proven track record of client acquisition and retention through strong communication and networking. Recently completed comprehensive AI course at UT Austin's McCombs School of Business, gaining proficiency in Python, machine learning algorithms, neural networks, and NLP. Seeking to leverage diverse skill set in an IT recruiting or account management role to drive business growth through data-driven strategies and genuine client connections.
EDUCATION
McCombs School of Business - The University of Texas at Austin, Austin, TX
AI & Machine Learning Certificate August 2023 – May 2024
Key Skills Developed:
Python Programming: Data manipulation with NumPy, Pandas; data visualization with Matplotlib, Seaborn
Machine Learning: Supervised (regression, classification) and unsupervised (clustering) algorithms using scikit-learn
Deep Learning: Neural network architectures (CNN, RNN) in TensorFlow for image and sequence data
Computer Vision: OpenCV for image processing; object detection and classification with pre-trained models
Natural Language Processing: Text analysis, sentiment classification, and language modeling with NLTK and spaCy
Notable Projects:
Developed a customer churn prediction model for a telecom company, achieving 92% accuracy
Built a sentiment analysis tool for product reviews, enhancing sales strategy for an e-commerce platform
Austin College, Sherman, TX
Degree: Bachelor of Arts August 2018 – May 2022
Major: Business Administration, Minor: Accounting
Dean’s Scholarship recipient
Notable Project: Austin College Strategic Management Spring 2022
●Led a top-performing simulated Sales Force Team within a software manufacturing company (RADTECH), setting a new Austin College record.
Westwood High School, Austin, TX
Diploma Spring 2018
PROFESSIONAL EXPERIENCE
Modern Woodmen of America, Austin, TX June 2022 – June 2023
Associate Financial Representative
●Achieved success as a General Lines Agent, specializing in Life, Accident, Health, and HMO insurance.
●Demonstrated expertise in selling Life Insurance, Fixed Annuity Plans, and Employee Benefits.
●Proactively engaged in cold/warm calling activities to identify and pursue new business opportunities.
●Regularly attended 2-3 networking events per week, fostering valuable connections within the Pflugerville Chamber of Commerce.
●Cultivated strong communication, marketing, and networking skills through continuous engagement with clients and prospects.
●Initiated and organized discounted events for members, enhancing client satisfaction and loyalty.
Austin College Call Center, Sherman, TX February 2020 – March 2020
Call Center Representative
●Provided informative and engaging interactions with prospective students, promoting the benefits of attending Austin College and encouraging campus visits.
●Facilitated communication with alumni, updating contact information, and soliciting donations to support college initiatives.
LEADERSHIP AND ACTIVITIES
Austin College, Sherman, TX August 2020 – May 2022
Campus Activities Board, Executive Member
Vice President of Finance August 2021 – May 2022
●Managed a budget exceeding $42,000, allocating funds for approximately ninety planned activities/events.
●Collaborated with executive members to forecast budgets and expenses for various events.
Current & Cultural Events Chair August 2020 – May 2021
●Oversaw the planning and execution of diverse cultural and current events, fostering inclusivity and engagement within the campus community.
●Designed and managed the Kangapolooza Concert Event, ensuring its success as a highlight of campus entertainment.
Pflugerville Chamber of Commerce July 2022 – June 2023
Ambassador (2022 Ambassador of the Year Award) February 2023
SKILLS
AI & Machine Learning:
oBuilt a sentiment analysis tool for product reviews, enhancing sales strategy for an e-commerce platform
oMachine Learning: scikit-learn for regression, classification, and clustering algorithms
oDeep Learning: TensorFlow, Keras for building and training neural networks (CNN, RNN)
oComputer Vision: OpenCV for image processing; object detection with pre-trained models
oNatural Language Processing: NLTK, spaCy for text analysis, sentiment analysis, chatbots
oData Analysis: Exploratory data analysis, feature engineering, model evaluation metrics
Business & Sales:
oCustomer Acquisition & Retention: Lead generation, CRM analytics, churn prediction
oNegotiations & Relationship Management: Adept listener, empathetic, solution-oriented
oProject Management: Agile methodologies, stakeholder communication, risk assessment
Technical Tools:
oData Tools: Jupyter Notebooks, Google Colab for interactive development
oProductivity: MS Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets)
oCreative: Adobe Photoshop for image editing and data visualization
Communication & Networking:
oSocial Media: LinkedIn for professional networking and industry insights
oClient Presentations: Data storytelling, visualizing ML insights for non-technical audiences
oTeam Collaboration: Slack, Microsoft Teams, experience in cross-functional projects
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