Quality Assurance Software Tester
Resume:
RALPH DE GUZMAN
SOFTWARE TESTER
C O N TACTS
*************@*****.***
208803 Normandi Avenue,
California, 90501, United States
A B O U T M E
I am a driven and results-oriented
professional with a robust background in
Finance, Healthcare-Insurance, Payroll,
and Education. My versatile expertise
makes me a valuable asset to any
dynamic team seeking to foster
organizational growth and enhance
resource optimization. Equipped with a
diverse skill set, I excel in environments
that demand strategic thinking and a
proactive problem-solving approach.
Committed to leveraging my experience
for the success of your organization, I
am poised to deliver tangible results and
drive efficiency. As a multifaceted expert,
I am keen to contribute to your team and
am dedicated to propelling your
company forward.
S K I L L S
Agile methodology and practices
Communication
Negotiation
SQL
Quality Assurance
QA PROCESS
SAP HCM
L I N K S
https://www.linkedin.com/in/ralph-anth
ony-de-guzman-95735231/
L A N G U A G E S
English
Filipino
Spanish
P E R S O N A L
D E TAILS
Date of birth
02 Mar 1988
Nationality
Filipino
Visa status
N/A
Marital status
Single
WORK E X P E R I E N C E
NOV 2022
PRESENT
SENIOR SOFTWARE TESTER
DataHouse Asia Vietnam
• Streamlined Testing Processes: Unified methodologies and acceptance criteria in collaboration with stakeholders, achieving a 20% faster testing cycle and enhancing defect detection by 10%.
• Quality Assurance Leadership: Scrutinized and validated Business Analysis requirements, reducing requirement-related defects by 15%.
• Effective Risk Communication: Delivered strategic risk assessments and progress reports to management, averting potential project delays by 5%.
• Comprehensive Documentation: Authored detailed data flow and system design manuals, expediting team onboarding by 25% and fostering better understanding of business solutions.
• Optimized Test Strategies: Devised and advocated bespoke testing scenarios, garnering stakeholder approval and boosting test coverage by 10% while diminishing post-release defects by 5%.
• Standardized testing methods, cut test time by 20%, defects found up by 10%
• Refined BA requirements, reducing related defects by 15%
• Reported risks and updates, minimizing project delays by 5%
• Documented systems, improved onboarding by 25%, test coverage up by 10%
NOV 2022
PRESENT
BUSINESS ANALYST (BA)
Datahouse Asia VIETNAM
• Requirement Gathering: Successfully extracted and documented over 150 functional and non-functional
requirements for a new CRM system through effective stakeholder engagement.
• Data Analytics: Conducted in-depth analysis of requirements, deriving actionable insights that shaped the creation of 30+ user stories and 10+ use cases.
• Process Improvement: Streamlined the company's sales process, achieving a notable 10% increase in efficiency for lead-to-customer conversion.
• Stakeholder Communication: Bridged the gap between business and technical teams, ensuring seamless CRM implementation through proactive dialogue.
• Quality Assurance Collaboration: Partnered with QA to formulate over 50 test scenarios, validating that the CRM system fulfilled business needs and user standards.
• Change Management Expertise: Facilitated a smooth transition to the new CRM system, minimizing operational disruptions by evaluating process impacts and leading user training sessions.
• Gathered 150+ CRM requirements, enhancing client management
• Analyzed data, created 30+ stories for CRM insights
• Optimized sales, cut lead conversion time by 10%
• Led CRM stakeholder alignment, reduced misunderstandings
• Developed 50+ CRM test scenarios, assured quality delivery
• Managed CRM change, trained users for seamless transition JAN 2021
PRESENT
BRANCH HEAD
Pacific Cross Corp. Philippine
• Oversaw a dynamic team of 50+ personnel, ensuring optimal productivity and performance.
• Developed and optimized sales tools with MS Excel and Trello to bolster advisor monitoring and target achievement.
• Spearheaded the recruitment process, including interviewing and hiring new agents.
• Implemented comprehensive training programs to upgrade the skill sets of all agents.
• Crafted motivational bonus and incentive schemes to drive sales team excellence.
AUG 2012
JUL 2022
UNIT MANAGER
Sunlife of Canada Philippines Inc.
• Oversaw the management of 80+ personnel, ensuring optimal productivity and performance.
• Developed and optimized sales tools with MS Excel and Trello to enhance monitoring and target achievement.
• Led the recruitment process, including hiring and interviewing prospective agents.
• Facilitated comprehensive training programs to upgrade the skill sets of all agents.
• Crafted motivational bonus and incentive schemes to drive sales team performance.
• Completed training in Essentials of Leadership and Management to bolster leadership capabilities.
• Collaborated with senior management on Sales and Manpower Strategy planning for the upcoming year.
MAY 2010
OCT 2018
SOFTWARE ENGINEER (SAP HCM FUNCTIONAL )
Accenture Inc. Philippines
• Expertly managed Tax Table Configuration and BSI Tax Factory Support for TG team, ensuring compliance with updated TUBS-SUI Rates and SAP Tables from May 2010 to March 2012.
• Enhanced system efficiency by streamlining the SUI and TUBS Updates Process within SAP Tables.
• Maintained financial data integrity through meticulous Tax Model Table Updates.
• Ensured seamless payroll operations by diligently reviewing HRSP OSS Notes for PY-US-BSI, adhering to regulatory standards.
• Managed comprehensive Garnishment processing, focusing on accurate Third Party Remittance for both inbound and outbound transactions.
• Led User Acceptance Testing (UAT) to validate system functionality and performance, ensuring robust software solutions.
• Optimized SUI/TUBS updates in SAP, reducing process time by 20%, enhancing efficiency
• Updated tax tables for 10k+ employees, maintaining high accuracy in financial data
• Reviewed/implemented HRSP OSS Notes, resolving 15+ payroll issues, ensuring compliance
• Handled garnishment for 200+ employees, ensuring precise third-party remittance
• Led UAT for SAP HCM, identifying 30+ defects pre-launch, securing successful system rollout
JUN 2015
MAR 2017
IT CONSULTANT- INSTRUCTOR
National Teachers College Philippines
• Delivered comprehensive instruction in SQL and foundational Information Technology subjects.
• Provided expert guidance and consultation for thesis writing, serving as a panelist for thesis defense.
• Facilitated introductory computer courses tailored to first-year college students.
• Fostered robust, positive rapport with students, enhancing the learning experience.
• Employed a solution-oriented approach to classroom management, ensuring a productive learning environment.
• Demonstrated fluency in both verbal and written English, facilitating clear and effective communication.
• Taught SQL & IT basics
• Guided thesis writing/panels
• Computer ed. for freshmen
• Built strong student rapport
E D U C ATION
2022 MASTER IN MANAGEMENT MAJOR IN PUBLIC
ADMINISTRATION
Philippine Christian University Manila
• N/A
2015 MASTER IN INFORMATION TECHNOLOGY
Technological University of the Philippines Manila
• N/A
2009 BACHELOR OF SCIENCE IN INFORMATION
TECHNOLOGY
San Beda University Manila
• N/A
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