Customer Service Assistant Manager

YARELIS M PEREZ ROMAN

**** **** *** *** * Bladensburg, MD 20710 787-***-**** 571-***-****

************@*****.***

OBJETIVE

To leverage my organizational skills, attention to detail, and administrative expertise in a dynamic workplace environment where I can contribute to streamlining processes optimizing efficiency and supporting the team in achieving its goals. Seeking an administrative role that offers opportunities for growth and advancement, allowing me to apply my organizational prowess and customer service orientation to drive excellence in administrative functions.

EXPERIENCE

57 INSURANCE AGENCY / FALLS CHURCH, VA

ASSISTANT MANAGER 2023-2024

Managed manager's calendar, scheduling meetings and appointments efficiently. Acted as primary liaison between manager and stakeholders, handling communication. Prepared and reviewed documents, ensuring professional standards. Managed information systems, maintaining records securely. Provide injury prevention education and training to athletes, coaches, and trainers.

FIRSTBANK / 65 INFANTERIA, PR

Business Relationship officer 2022-2023

Relationship Officers attract and serve commercial credit customers up to $5 million, while also promoting deposit and transactional services sales to enhance customer relationships. They actively seek new commercial credit customers with needs between $250,000 and $5,000,000, ensuring alignment with bank policy and meeting budget goals. Additionally, they manage credit relationships, monitor risk, and drive commercial deposit growth to meet deposit and service goals.

Santander Bank / San Juan, PR

Banking Sales Representative 2018-2022

As a Sales Service Representative, my role involves promoting banking services and products to clients while fostering strong relationships and ensuring regulatory compliance. I contribute to branch sales goals by maintaining accurate records and creating a customer-centric environment. With bilingual communication skills and a sales- oriented approach, I strive to provide excellent service and support to our clients. EDUCATION

Master Of Business Administration & Finance

UAGM l 2022

Bachelor Of Business Administration with A Concentration in Management UPRA l 2019

SKILLS

Proficiency in Microsoft Office

Organization

Effective Communication

Attention to Detail

Time Management

Adaptability

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