Social Media Customer Service
Resume:
Carrie A. Copeland
*******************@*****.***
** **** ****, ******, ** 06763
Professional Summary:
Providing resources, counseling, advocacy and safety planning for clients at the Susan B. Anthony shelter for domestic violence victims.
Providing in-home care for an Alzheimer's patient including PCA services, meal preparation, house cleaning and socialization.
Providing successful management of doula company handling all aspects of sales, customer service, negotiating with and paying subcontractors, hiring and scheduling, social media accounts and organization.
Skills:
•Client relations with full understanding of confidentiality requirements
•Time management
•Organizing and facilitating online trainings and staff meetings
•Team coordinating and ability to work well with many types clients, colleagues and associates
•Social media representation for the business
•Organization
•Attention to detail
•Dedication, reliability and pleasant attitude
Work History:
2022 - 2024: AB Homecare (PCA duties as outlined above)
2022 - 2024: Susan B. Anthony Project (duties outlined above)
2007-2023
Certified doula providing patient care for prenatal, labor and birth postpartum timeframes, providing childbirth education information, emotional and physical support.
Management of staff including but not limited to hiring, pay negotiation, scheduling, payroll, facilitating monthly meetings
Sales calls, marketing, customer service and community outreach.
Excellent references provided upon request.
Contact this candidate