Customer Service Care

VICTORIA GALLEGOS

***** **** **, ***********, *** Mexico 87121 505-***-**** ***********@*****.***

Profile

Highly skilled and experienced Customer Care professional with a proven track record of providing exceptional service and support to clients. Possesses strong communication, problem-solving, and organizational abilities, combined with a thorough understanding of customer relationship management practices. Proven ability to build rapport with customers and effectively resolve their issues and inquiries in a timely and efficient manner. Seeking to leverage my expertise to contribute positively to a customer-centric organization.

Experience

Project Coordinator / Schedule Coordinator

Lowe's, Albuquerque, New Mexico January 2022 - September 2023

Coordinated project schedules and timelines to ensure all deliverables were completed on time and within budget

Collaborated with the installer to troubleshoot issues and resolve any technical challenges that arose during installations.

Communicated effectively with customers and team members to provide updates on project timelines and address any questions or concerns.

Efficiently reviewed and completed work requests within established timelines

Prioritized and organized work tasks in order to meet daily goals and deadlines

Managed a high volume of incoming calls and inquiries, demonstrating strong organizational and time management skills

Customer Service

Alorica / Bank of America, Albuquerque, New Mexico June 2021 - December 2022

Provided exceptional customer service by promptly addressing inquiries and concerns, resulting in high customer satisfaction ratings

Effectively resolved escalated customer issues through active listening and problem-solving skills, retaining customer loyalty and trust

Conducted thorough credit card application evaluations to minimize risks and prevent potential fraud

Collaborated with cross-functional teams to develop and implement new credit card promotions and marketing strategies

Maintained accurate records of credit card transactions, approvals, and declines in compliance with regulatory requirements

Resolves customer inquiries related to account balances and payments in a timely and efficient manner

Managed a high volume of incoming calls and inquiries, demonstrating strong organizational and time management skills

Server

Boardman Restaurant LLC, Albuquerque, New Mexico June 2020 - June 2021

Took accurate food and beverage orders from customers and entered them promptly into the POS system

Developing and maintaining strong relationships with key clients to drive sales and customer retention

Provide exceptional customer service and ensure guest satisfaction by anticipating needs and making recommendations

Knowledgeable about menu items, specials, and ingredients to answer customer questions and make suggestions

Maintain a clean and organized work area, including dining tables, server stations, and beverage stations

Work efficiently in a fast-paced environment to prioritize tasks and deliver food and drinks promptly

Sales Associate

Dillard's, Inc., Albuquerque, New Mexico January 2020 - June 2020

Provided exceptional customer service to drive sales growth and foster long-term relationships with clients

Utilized product knowledge to educate customers on features and benefits, resulting in increased upsells and cross-sells

Met and exceeded monthly sales goals by actively engaging with customers and identifying their needs

Assisted in merchandising and maintaining store appearance to enhance the overall shopping experience

Conducted daily inventory counts to ensure accuracy and completeness of stock levels

Sales Associate

Pilot Travel Center LLC, Albuquerque, New Mexico May 2014 - December 2023

Managed day-to-day operations of Pilot Travel Center including overseeing gas station, convenience store, and restaurant

Provided exceptional customer service to travelers and truck drivers by resolving issues and answering inquiries

Trained and mentored new employees on company policies and procedures to maintain high standards of service

Proactively followed up with customers to ensure satisfaction and promote repeat business, leading to a strong customer retention rate

Education

GED May 2002 CNM

SKILLS & ABILITIES

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Typing

Customer service

Communication

Problem solving

Computer proficiency

Attention to detail

Time management

Interpersonal

Teamwork

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